Age of Mythology: Retold

Age of Mythology: Retold

View Stats:
Spoof Aug 27, 2024 @ 8:42pm
Game Crashes on Splash Screen
Whenever I try to launch the game, it loads the first splash screen then I get
Aftermath Error
Aftermath Error 0xbad00000
< >
Showing 1-11 of 11 comments
Gwisdom Aug 28, 2024 @ 2:25am 
Same here. I tried to find something on other forums, but it's like no one has this problem.
Last edited by Gwisdom; Aug 28, 2024 @ 2:26am
Heresh Aug 28, 2024 @ 2:49am 
You have Rivatuner or another FPS marker?
Gwisdom Aug 28, 2024 @ 2:51am 
Originally posted by Heresh:
You have Rivatuner or another FPS marker?
There is nothing like that at all - I tried to run it without any third-party programs at all - the same result
Originally posted by Heresh:
You have Rivatuner or another FPS marker?
Thank for this, I closed MSI afterburner and riva turner , game work now !
Spoof Aug 28, 2024 @ 5:20am 
Originally posted by Heresh:
You have Rivatuner or another FPS marker?
I don't, but when I try to open Nvidia Control Panel on my computer, nothing happens. Maybe they're related and it's an issue on my end.
Gwisdom Aug 28, 2024 @ 5:27am 
Originally posted by Spoof:
Originally posted by Heresh:
You have Rivatuner or another FPS marker?
I don't, but when I try to open Nvidia Control Panel on my computer, nothing happens. Maybe they're related and it's an issue on my end.
I'm not sure if that's the problem - I literally closed everything that was open (MSI Afterburner, AMD Adrenalin and others) - It didn't help and the problem appears again
Spoof Aug 28, 2024 @ 5:30am 
Someone recommended (for a different problem) to install it on C drive, maybe I'll try that.
Gwisdom Aug 28, 2024 @ 5:34am 
I'll try it too
Gwisdom Aug 28, 2024 @ 6:13am 
Originally posted by Spoof:
Someone recommended (for a different problem) to install it on C drive, maybe I'll try that.
It didn't help
Spoof Aug 29, 2024 @ 9:41am 
I got a response. I think the thing that helped was reinstalling my GPU drivers from scratch.

Hello,

Thank you for reaching out to Age of Empires Support. I apologize for the trouble you have encountered with Age of Mythology: Retold crashing! To try and resolve this issue can you please try the steps below?

Check for Windows updates [support.microsoft.com] manually and install all of them

Update Gaming Services [support.microsoft.com]

Perform a clean installation your GPU drivers if you have recently updated them, try installing the previous version of drivers
AMD Cleanup Utility [www.amd.com]
How do I manually clean install the NVIDIA driver for my graphics card? [nvidia.custhelp.com]

Whitelist the whole game folder instead of just game .exe file and disable any deep/live scanning feature

Uninstall the game, restart your PC then re-install the game to your main drive

Disable One Drive and iCloud synchronization if they are enabled.

Make sure that the game uses your external GPU instead of your on-board graphic card

Disable any overclocking that your computer has

Disable Nvidia GeForce Experience In-Game Overlay if you have a Nvidia GPU. Additionally, if you have any in-game overlay in the background, please disable them (Discord, Rivatuner)

If the steps above don't work out, please try the additional steps we have listed in the articles below.
Crash on Launch before Intro Video; Game Does Not Launch [support.ageofempires.com]
Steam: Game does not launch when clicking 'Play' button; no error message [support.ageofempires.com]
Last edited by Spoof; Aug 29, 2024 @ 9:46am
Gwisdom Aug 30, 2024 @ 2:48am 
Originally posted by Spoof:
I got a response. I think the thing that helped was reinstalling my GPU drivers from scratch.

Hello,

Thank you for reaching out to Age of Empires Support. I apologize for the trouble you have encountered with Age of Mythology: Retold crashing! To try and resolve this issue can you please try the steps below?

Check for Windows updates [support.microsoft.com] manually and install all of them

Update Gaming Services [support.microsoft.com]

Perform a clean installation your GPU drivers if you have recently updated them, try installing the previous version of drivers
AMD Cleanup Utility [www.amd.com]
How do I manually clean install the NVIDIA driver for my graphics card? [nvidia.custhelp.com]

Whitelist the whole game folder instead of just game .exe file and disable any deep/live scanning feature

Uninstall the game, restart your PC then re-install the game to your main drive

Disable One Drive and iCloud synchronization if they are enabled.

Make sure that the game uses your external GPU instead of your on-board graphic card

Disable any overclocking that your computer has

Disable Nvidia GeForce Experience In-Game Overlay if you have a Nvidia GPU. Additionally, if you have any in-game overlay in the background, please disable them (Discord, Rivatuner)

If the steps above don't work out, please try the additional steps we have listed in the articles below.
Crash on Launch before Intro Video; Game Does Not Launch [support.ageofempires.com]
Steam: Game does not launch when clicking 'Play' button; no error message [support.ageofempires.com]
I rolled back the driver through the device manager and the game started working. However, the driver was rolled back very much and I'm not sure that other games will go fine now.
< >
Showing 1-11 of 11 comments
Per page: 1530 50

Date Posted: Aug 27, 2024 @ 8:42pm
Posts: 11