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If you encounter a disconnect at any point, when logging back in the ESC key loses most of its ability to close menus.
Solution is simple: Any time you get a disconnect, restart the game rather just attempting to load back in.
It sucks, but thats all we can do until the devs figure out a fix.
As Lyote said, this is a bug. It's been in since the beginning. While I was still playing, I had to decide whether to log off (as Lyote suggested) to fix the keys not working, or just click close. Sadly (for me) I usually just clicked 'close' when the issue occurred, because I was more concerned about disconnects.
Not changed, this is a random bug that appears and disappears at random. Been around for at least a week, maybe since the game was released.
The solution seem to be "restart your game client".
15 minute? Mine are 1 - 3 minutes at max. Never seen anything near 15 minutes. You have a broadband connection, right?
In 2024 a load screen this long should/would be unnacceptable to pass QA for a game release for a AAA company.
Edit: Hmm about 30 seconds, ok yea it has improved my apologies mate.