Fatal Error after a few minutes Playtime

[Dertin]

always crashing on me.. is this known or some workaround known?

[Stevie]

Unable to launch due to Directx Error/Unspported

Hey,

I just tried to launch the game and got this error:
"DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument."
I then went to the Launch Option in properties (On Steam) & attempted to launch with -dx11, then got these error messages:
"Unable to launch with RHI 'DirectX 11' since the project is not configured to support it."
&
"LowLevelFatalError [File:D:\Aesir\SankaEngine\Engine\Source\Runtime\RHI\Private\Windows\WindowsDynamicRHI.cpp] [Line: 810]
Unable to launch with RHI 'D3D11' since the project is not configured to support it."

PLEASE HELP

[Sementa]

yeah, same with me even before it starting

[By-Chin]

LowLevelFatalError

Both in the demo and full game. Tried the suggestions on how to fix but didn't work
LowLevelFatalError
[File:D:\Aesir\SankaEngine\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 385]
DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 71 Group IoStoreHash:850a076bc951144202bf4709 Group NumShaders: 19 Shader Index: 1184 Shader In-group Index: 71 Shader Hash: C4E466952AAAEB8D693C4424918D7BC51CD30606

[Discop]

Having the same issue. Since I changed the setting during the game, now it tries to start with the settings that crash the game during the loading screen.

Where are the settings/ini saved localy?

[zwiadowca84]

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument. How start this game?

[BlueLine]

Yep same for me and I am recording content as I type this. This will be in the video - Smile

[Troy_Aesir]

Originally posted by Dertin:

always crashing on me.. is this known or some workaround known?

Originally posted by zwiadowca84:

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument. How start this game?

Originally posted by BlueLine:

Yep same for me and I am recording content as I type this. This will be in the video - Smile

Hi all! I'm not sure what could be causing it, so please submit all of your issues through this support portal. This will help the devs better understand what's going on. Thank you!

https://my.nacongaming.com/en-US/support/game/ambulance

[Troy_Aesir]

Originally posted by By-Chin:

Both in the demo and full game. Tried the suggestions on how to fix but didn't work
LowLevelFatalError
[File:D:\Aesir\SankaEngine\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 385]
DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 71 Group IoStoreHash:850a076bc951144202bf4709 Group NumShaders: 19 Shader Index: 1184 Shader In-group Index: 71 Shader Hash: C4E466952AAAEB8D693C4424918D7BC51CD30606

Originally posted by Discop:

Having the same issue. Since I changed the setting during the game, now it tries to start with the settings that crash the game during the loading screen.

Where are the settings/ini saved localy?

Hi all! I'm not sure what could be causing it, so please submit all of your issues through this support portal. This will help the devs better understand what's going on. Thank you!

https://my.nacongaming.com/en-US/support/game/ambulance

The file where you can fix/delete you .ini file is located here:

C:\Users\NAME\AppData\Local\Sanka\Saved\Crashes\

[Troy_Aesir]

Originally posted by Stevie:

Hey,

I just tried to launch the game and got this error:
"DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument."
I then went to the Launch Option in properties (On Steam) & attempted to launch with -dx11, then got these error messages:
"Unable to launch with RHI 'DirectX 11' since the project is not configured to support it."
&
"LowLevelFatalError [File:D:\Aesir\SankaEngine\Engine\Source\Runtime\RHI\Private\Windows\WindowsDynamicRHI.cpp] [Line: 810]
Unable to launch with RHI 'D3D11' since the project is not configured to support it."

PLEASE HELP

Hi all! I'm not sure what could be causing it, so please submit all of your issues through this support portal. This will help the devs better understand what's going on. Thank you!

https://my.nacongaming.com/en-US/support/game/ambulance

[heatherlaurennn]

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument.

Please help, I finished installing and this comes up whenever I click play. I looked into the DirectX Diagnostic Tool on my PC and it tells me that I have DirectX: Version 12. I am so confused.

[Dertin]

now even got a bluescreen.. will try to use that link but feel free to reach out to me as i would love to play the game and am happy if i can help fix it somehow.

[Stevie]

Done, thank you!

[Dertin]

Originally posted by Troy_Aesir:

Originally posted by Dertin:

always crashing on me.. is this known or some workaround known?

Originally posted by zwiadowca84:

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument. How start this game?

Originally posted by BlueLine:

Yep same for me and I am recording content as I type this. This will be in the video - Smile

Hi all! I'm not sure what could be causing it, so please submit all of your issues through this support portal. This will help the devs better understand what's going on. Thank you!

https://my.nacongaming.com/en-US/support/game/ambulance

ps: not a fan of haveing to create an account extra for this on your site. just mentioning

[Troy_Aesir]

Originally posted by heatherlaurennn:

Please help, I finished installing and this comes up whenever I click play. I looked into the DirectX Diagnostic Tool on my PC and it tells me that I have DirectX: Version 12. I am so confused.

Hi! I'm not sure what could be causing it, so please submit all of your issues through this support portal. This will help the devs better understand what's going on. Thank you!

https://my.nacongaming.com/en-US/support/game/ambulance

[Stevie]

i've reported the issue already under "Unable to launch due to Directx Error/Unsupported"

Add to the report if you would like