Infinite loading screen after solving first case

[ThePaSch]

The game is stuck in a seemingly infinite loading screen for me, right after the scene where William is crushed by a door (though, unless I missed something in the presentation, he wasn't actually there? The door looked like it was just stuck to me; I didn't realize what was going on until after it was implied that he was currently dying).

My Player.log is here[pawb.de]. My lastsave.txt is here[pawb.de]. Player.log in particular was spammed with NullReferenceExceptions towards the tail-end of it.

[Baron Leichtsinn]

had the same thing, game froze and williams sprite was missing...weird that only encountered this in the game not in the demo

[Mjeno]

Thank you for letting us know, and sorry for the inconvenience. This is a really rare bug, but it occurs consistently enough to warrant an investigation. Those files could go a long way, thanks for uploading them!

I'll report back if and when anything pans out. In the meantime, this should not happen consistently for anyone, so just reloading and replaying the sequence almost certainly fixes it.

[killer_hamster]

I have the same problem at a different point. When you first leave the hospital after waking up.

Here is the save. Didn't know which files were important so I just zipped them all.

https://drive.google.com/file/d/1ZGAZ0iKHMxEN0wj1GKpLBbmAB0nFARLj/view?usp=sharing

It happens every time I load this save. Can't continue.

[Mjeno]

Thank you for the save files! It sucks that it's consistent, but also really helpful. Looking into it asap. We're back and will provide a big patch soon, I'll keep you posted about this fix in particular. If I find a quick workaround, I'll get back to you even sooner so you can continue your playthrough.

[Mjeno]

Originally posted by killer_hamster:

It happens every time I load this save. Can't continue.

Quick update: Looking at the logs, the issue seems to be related to Addressables, i.e. potentially to missing files. That's a great lead on the one hand, but on the other hand it leads to a terribly complex subject.

I was able to load your save, submit the case, and proceed normally throught the sequence in the hospital. This leads me to believe that your local files are somehow corrupted, so taking the following steps on your end could fix it:

1. Right-click Between Horizons in the Steam library.
2. Select "Properties".
3. Go to the tab "Installed files".
4. Hit "Verify integrity of game files".

If this triggers a re-download of files, you might be good next time you try it.

[killer_hamster]

Originally posted by Mjeno:

Originally posted by killer_hamster:

It happens every time I load this save. Can't continue.

Quick update: Looking at the logs, the issue seems to be related to Addressables, i.e. potentially to missing files. That's a great lead on the one hand, but on the other hand it leads to a terribly complex subject.

I was able to load your save, submit the case, and proceed normally throught the sequence in the hospital. This leads me to believe that your local files are somehow corrupted, so taking the following steps on your end could fix it:

1. Right-click Between Horizons in the Steam library.
2. Select "Properties".
3. Go to the tab "Installed files".
4. Hit "Verify integrity of game files".

If this triggers a re-download of files, you might be good next time you try it.

Yes, this seems to have fixed it. This is the first time file verification *has* actually fixed anything for me.