Very urgent bug

[Padespanaki]

Hiii

Some customers unexpectedly approach from behind the payment counter instead of the designated front area, becoming trapped and frustrated.

This makes the game unplayable.

Yesterday we did not have this issue.

[BrunoBelmonte]

Hey mate. Are they approaching to payout or just walking around? Which store are you using? Mini, Small, Medium or Large?

I believe I get why this is happening and I don't think it's related to any new build, but a problem I've not anticipated. If I'm right about it, please, place shelves or decoration in a way that blocks customers to get behind it. This should solve your issue while I make a fix today

[Padespanaki]

Originally posted by BrunoBelmonte:

Hey mate. Are they approaching to payout or just walking around? Which store are you using? Mini, Small, Medium or Large?

I believe I get why this is happening and I don't think it's related to any new build, but a problem I've not anticipated. If I'm right about it, please, place shelves or decoration in a way that blocks customers to get behind it. This should solve your issue while I make a fix today

My mum has this problem. She uses the mini (the first with one expansion) store. She placed decorarations but again they walk over the decorations and approach the counter from behind. They are approaching to payout.

[BrunoBelmonte]

I'll have a fix for it today =)

[Padespanaki]

Originally posted by BrunoBelmonte:

I'll have a fix for it today =)

Thank you sooooo much! <3

[Padespanaki]

Originally posted by BrunoBelmonte:

I'll have a fix for it today =)

Still not solved and it's unplayable for my mum :/

[BrunoBelmonte]

Sorry. I'm still working on this one. I try my best to have a fix in a couple days

[Padespanaki]

Originally posted by BrunoBelmonte:

Sorry. I'm still working on this one. I try my best to have a fix in a couple days

We understand, thank you Bruno

[Padespanaki]

Originally posted by BrunoBelmonte:

Sorry. I'm still working on this one. I try my best to have a fix in a couple days

We identified the issue. My mother had placed a decorative ceiling feature (wall stars), which was unintentionally blocking customers from walking through the front area. Fortunately, we’ve removed the decoration, and everything is working fine now. In the future, it would be good if such (for the ceiling) decorations can be implemented in a way that doesn’t allow them to block customer movement in the shop. :D :D

[BrunoBelmonte]

Nice, because I was struggling to find the real reason. This one is already in my to do list <3. I need to code a bit to not break things, but will be fixed soon