[INFO] Crashes on loading cutscenes

[Droneebee]

Hey there.

Since our 1.2.3 update a few hours ago, we've been monitoring reports of crashes when entering a cutscene.

It seems the majority of the reports are from those of you using particular mods to change display/sharpness.

Some mods have been updated since this patch.

Usual note here of we cannot guarantee how mods will or won't act with the game, but, updating or disabling your mods may help you with these crashes.

We are also trying to find more information from players who are experiencing this crash with zero mods installed. That is specifically crashes related to cutscenes, either:

- Immediately or during a cutscene
- When trying to skip a cutscene

Please comment these details and I can pass to the team, and it won't hurt to fill this form out too:

https://sandfallinteractive.typeform.com/exp33

[PRC Black]

The game cuts out after a cutscene, whether I cut it or not it's the same, the game is unplayable. I can't progress. I'm disgusted. I just have the mod for ultrawide. If there's no solution, some players who can't enjoy this game will have to be reimbursed. Too bad because there's potential.

[innerTide]

Цитата допису Artyom:

Dear Droneebee, I don't use mods but after this update when I load my savegame and during loading, the game crashes “fatal error”.

There is a workaround for this in my case. Just run the game in Window Mode and it will avoid the fatal error. I think it is due to my dual screen setup.

[Hearts™]

For me the thing causing crashes was the ClairObscurFix mod. I fixed it by making sure letterboxing was on in the ini file.

1. Open game folder
2. Go to Sandfall - Binaries - Win64
3. Find where it says "Cutscene Letterboxing" and make sure it looks like this:

[Cutscene Letterboxing]
; Set "Enabled" to false to disable pillarboxing/letterboxing in cutscenes.
Enabled = true

[Dragon]

Hey @Droneebee game is crashing upon startup on Nvidia latest drivers 576.28, gives 'Fatal Error, Not Enough Memory detected'

Rolling Back fixed the issue

[vanogasnin]

I have no problems with the videos, but the game itself is constantly crashing and I get to the desktop without any errors, it can happen in 5 minutes or an hour. I didn't install any modifications, there is the latest driver version, I was unlucky, but the game is cool.

[wp136]

HI dears, my game was constantly crashing and restrting my computer since yesterday, everytime I was leaving a menu (inventory / shop / expedition flag ) and since today all savegames seems to be corrupted.... I can only start a new game... loading an older savegame than created after this new game does not work. Did Anyone expirience and same and got it solved? Dont want to rplay the last 20 hours ...

[LoneWolfCrusade]

I just bought the game the other day and today i just got through the prologue and as soon as the cut scene ended the game crashed and when i try to reboot the game it just crashes.

[Hearts™]

Цитата допису LoneWolfCrusade:

I just bought the game the other day and today i just got through the prologue and as soon as the cut scene ended the game crashed and when i try to reboot the game it just crashes.

using ClairObscurFix or no?

[Mikial]

After 20 hours of play, the game is now unplayable since the update. Crashes when entering combat and walking around. Hopefully you devs are going to fix this at some point?

[Voldenez]

Цитата допису Hearts™:

For me the thing causing crashes was the ClairObscurFix mod. I fixed it by making sure letterboxing was on in the ini file.

1. Open game folder
2. Go to Sandfall - Binaries - Win64
3. Find where it says "Cutscene Letterboxing" and make sure it looks like this:

[Cutscene Letterboxing]
; Set "Enabled" to false to disable pillarboxing/letterboxing in cutscenes.
Enabled = true

Every solutions proposed about the mod 0.0.9 or this configuration never works for me, it continues to crash after the cutscene for leave Lumière without any error message, just the game shut down and return to Windows...

[Hearts™]

Weird, because the exact symptom you're describing is what I was experiencing too. Hope you figure it out.

[Cunno89]

Цитата допису Artyom:

Dear Droneebee, I don't use mods but after this update when I load my savegame and during loading, the game crashes “fatal error”.

I'm getting the exact same thing now. I'm completely unable to progress.

[Squishy]

I've been experiencing severe FPS drops today, seemingly at random
I've filled the form just in case.

My FPS dropped from 50/60 to 10 or less, and nothing solves it, aside from closing and reopening the game.

[Voldenez]

Цитата допису Hearts™:

Weird, because the exact symptom you're describing is what I was experiencing too. Hope you figure it out.

Yeah bro I tried many things but the result is the same... The issue has been started before I installed the mod, and even with this it did not fix the crashs issue, I'm stuck in Lumière, in the prologue, for a first experience it's disappointing...

[Bronson]

Entering Serene. Move up to middle section where I assume a cut scene attempts to load and crash to desktop. No mods installed