[INFO] Crashes on loading cutscenes

[Droneebee]

Hey there.

Since our 1.2.3 update a few hours ago, we've been monitoring reports of crashes when entering a cutscene.

It seems the majority of the reports are from those of you using particular mods to change display/sharpness.

Some mods have been updated since this patch.

Usual note here of we cannot guarantee how mods will or won't act with the game, but, updating or disabling your mods may help you with these crashes.

We are also trying to find more information from players who are experiencing this crash with zero mods installed. That is specifically crashes related to cutscenes, either:

- Immediately or during a cutscene
- When trying to skip a cutscene

Please comment these details and I can pass to the team, and it won't hurt to fill this form out too:

https://sandfallinteractive.typeform.com/exp33

[Lee Fenix]

Confirming for myself that updating my Claire obscure fix mod to the newest version fixed the issue I was having!

[Mirona]

can confirm updating the mod fixed the issue for me too

[Watha]

Hello Guys,
I also have crashes when loading cutscenes.
I'm playing in 5120X1440 resolution, which is causing me problems with the HUD.
I had installed ClairObscurFix_v0.0.6_Steam and by updating to ClairObscurFix_v0.0.9_Steam, I no longer have the problem.
The link to download the update: https://github.com/Lyall/ClairObscurFix/releases

I recommend that you check your mods and update them.

[February]

Getting a 100% crashrate on the Lampmaster custscene... already repoted via Sandfall's link.

What the hell, I wanted to play this weekend...

[abbsta.nyhoff]

I've been having crashes on the home loading screen when trying to start up my 22 hour save file. (I have no mods or anything and my pc specs are compatible for the game) The game still allowed me to create a new save file, load and play.

I found a temporary fix for now. I started up the new save, went back to the title screen and loaded my 22 hour save. Somehow it has let me load and play the save file that was constantly crashing.

[February]

Updating (downloading the latest version) of https://github.com/Lyall/ClairObscurFix/releases fixed the crash.

[[LWT]Karpiu]

I'm crashing constantly without any mods. I tried using Lossless Scaling and it worked for a few days, and now for some reason it doesn't anymore (even before the last patch). It started suddenly crashing again, and very frequently. I've tried every possible setting of AMD Adrenaline and in-game. This is not mods nor custscenes causing this, it's your spaghetti code that you should fix.

[[OPP]SuperCow]

Using the ClairObscurFix v8 and my game would crash to the desktop (no error given) after some of the cutscenes in the prologue (at the harbor).
I upgraded to v9 of the fix and then it worked.

[controladortv]

It shouldn't be needed a mod to fix a game, this need to be a concern for the devs not the community, even people who didn't installed mods are having the same issue

[controladortv]

This update was stupidly the worst, I was having a big time playing the game...

[RidingPowder]

My issue may be different but found a solution. I am using a Samsung G9 Ultrawide and had downloaded a 'ClairObscurFix_v0.0.5_Steam' fix to help with cut scenes and a zooming issue. After removing the files my crashing stopped. My crash happened when entering Lumiere again in ACT III (No spoilers here). A cut scene would play and I would crash. I tried different monitors and resolutions and graphics to no avail. Then I removed the clairobscurfix, and it works now. Hope this is helpful! Thanks DEVS FOR THE GREAT GAME!!!!

[Доктор в зад]

У меня не было модов и игра начала после патча вылетать. Установил мод ClairObscurFix и всё починилось. Хвала модерам

[appledream]

Ive just now got to experience this; trying to enter the train-cutscene. I only have the mod that supports the ultra wide screen, to avoid the zoom-in-bug.

Specs:
NVIDIA GeForce RTX 4090
AMD Ryzen 9 7950X3D 16-Core Processor
Im playing on PC Windows 11 Pro

[controladortv]

Цитата допису RidingPowder:

My issue may be different but found a solution. I am using a Samsung G9 Ultrawide and had downloaded a 'ClairObscurFix_v0.0.5_Steam' fix to help with cut scenes and a zooming issue. After removing the files my crashing stopped. My crash happened when entering Lumiere again in ACT III (No spoilers here). A cut scene would play and I would crash. I tried different monitors and resolutions and graphics to no avail. Then I removed the clairobscurfix, and it works now. Hope this is helpful! Thanks DEVS FOR THE GREAT GAME!!!!

It didn't work, I installed the fix run the game but it was all bugged: áudio, battles lagged and even the crashes persisted, uninstalled the mod and same thing happens. This update was the worse and if not addressed fast this errors some people (like me) are fairly thinking about ask for a refund.

[Pummeluff]

Like many here totally stuck at Sirene Boss fight. (Fatal error)
Not wasting my time in this broken game anymore.

FIX THIS AND SPEAK UP ABOUT IT! @Droneebee