Unable to Save Fix and Potential UE Sandfall Has Crashed Fix

[MetaKnightmareX]

Hey all, wasn't sure if a guide or discussion is the best spot for this. When I first bought the game, I played for about 3 hours, seeing the auto save prompt throughout. After the prologue when I got to a harder enemy, I died, to be kicked back to the main menu with no continue option. When I quit the game, it then gave me an error that the game had crashed with a fatal error. I tried a few options to toggle and saw that they didn't even save, and quitting after just trying to change an option also lead to the same crash.

I searched around here and in the Pinned Bugs thread and saw some other people mention having the same issue, but no fix listed. A couple comments mention backing up your save from C:\Users\[YourUserName]\AppData\Local\Sandfall\Saved\SaveGames but this directory did not exist.

I am now several hours in and able to save without issues, and no longer receiving the errors. Here are the steps I took, hopefully they help.

STEPS:
1.) Find the location of the game .exe in your chosen install directory. Go to the Properties of the .exe and then to Compatibility. Set the program to run as administrator.

2.) Go ahead and launch the game, approving the prompt to launch. Once you are in, you should be able to close the game. This will create the save directory and files. At this point I noticed the game was able to open and save, using options to test, but Steam Cloud was failing for the game.

3.) With the game closed, go to C:\Users\[YourUserName]\AppData\Local\ and locate the Sandfall folder. Go to the Properties of the folder and then to Security. If you compare to another app folder, you should notice that the Sandfall is missing your username and maybe more. Go to Edit then Add and add your PC username. Once added, make sure you have the correct permissions, this should be Full Control.

4.) With the directory now under your account, you can now remove the admin permissions from Step 1. Go ahead and launch the game normally. Saving should be working and there should not be any more crashing on exit.

Hopefully this helps!

This is the first game I have had issues where the game did not have the correct permissions in order to save / work correctly. I am not sure if making sure the permissions are corrected will resolve all the UE Sandfall crashes as some may be GPU based.

I suspect this could be related to some of the other Save issues people have been reporting, like Steam Cloud erasing saves. It might be having issues with the user permissions of the folder and uploading a blank save file.

[jstrobeck87]

We should not have to do this!

[No Name]

You are a hero. Thanks