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Alvarez_Tiago has Ratchet & Clank: Rift Apart

Jul 30, 2023 @ 11:10pm

Crash on startup and windows defender detects trojan

Game won't start for nothing and the weirdest thing, first time I open the game my windows defender detected a trojan, I thought it was weird cause that's not something I get often if ever. I used Windows defender to get rid of it and moved on to see why the game wasn't opening. after trying new configs on the launcher I decided to verify files, after I did it and tried to open the game again my windows defender once again alerted me about a trojan. WTF?
Windows is up to date as well as all drivers
I'm running the game on an Aorus 15p laptop
i7 12700h
RTX 3070ti
SSD mvne gen 4
32GB ram 3200Mhz

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Originally posted by Nixxes_Community:

Unfortunately, some users are experiencing a false positive in Windows Defender for one of the game files (Steam\steamapps\common\Ratchet & Clank - Rift Apart\d\conduit). This is not related to today's update; the file has not changed since launch. If you are encountering this issue, please try the following steps:

Open Windows Security.
Select Virus & threat protection and click Protection updates.
Press Check for updates to download the latest version.

Verify the integrity of the game files on Steam and try starting the game.

If Defender still gives a false positive warning, you can manually restore the quarantined file.

To do so:

Open Windows Security.
Select Virus & threat protection and then click Protection history.
In the list of all recent items, filter on Quarantined Items.
Select an item you want to keep, and take an action, such as restore.

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Showing 31-45 of 63 comments

Phineapple Jul 31, 2023 @ 2:40am

Originally posted by Nixxes_Community:
Hey everyone. We've seen your reports and are investigating. The file that's flagged has not been changed since launch. So far, we have not been able to reproduce the false positive trojan warning on our systems with the latest Defender definitions.

To help our investigation, please check what Defender version (Security intelligence version) you are on and share the version number here. You can find this in the Virus & threat protection Settings (under Protection Updates).

After doing so, click Check for updates and install any available Defender updates. Let us know if that changes anything. Thanks!

Nixxes thank you for giving us the chance to experience this game on PC! Just using this opportunity to let you know -
I hope (as well as many others) you guys are aware of the low power draw issue with Lenovo Legion 30 series laptops...
Appreciate your hard work 💪

#31

Alcmène

Jul 31, 2023 @ 2:43am

1.3931910.0 on Windows 11

#32

Nixxes_Community [developer] Jul 31, 2023 @ 2:43am

Originally posted by deems.:
Updating Defender to 1.393.1910.0 then verifying files worked for me

Thanks for letting us know!

Originally posted by ryze:
version: 1.393.1910.0

Originally posted by Vexing Sphincter:

This is happening on Security intelligence version: 1.393.1910.0 which is the most up to date version.

Originally posted by Alcmène:
1.3931910.0 on Windows 11

Could you try verifying the game files on Steam and try again?

Last edited by Nixxes_Community; Jul 31, 2023 @ 2:44am

#33

wowy-lied

Jul 31, 2023 @ 2:49am

Resetted twice after crashs this morning, no crash in the session in just ended. The game was running PERFECTLY for 4 days even after the update so i would not suspect the issue to come from the game primarly. Might be some funky windows things and i know one of my ram stick might have an issue. So no crash this time, back to having a blast with the game !

#34

Thori

Jul 31, 2023 @ 2:55am

"Trojan:Script/Wacatac.B!ml" after starting the game. If i ignore it, it crashes again. Always the same message after Repairing the Folder. Without repairing, u will get no hints about a virus and the Report question comes. It just repeats..

#35

thrilo

Jul 31, 2023 @ 2:59am

Complete new installation. same mistake.
1.3931910.0 on Windows 11

#36

Alvarez_Tiago has Ratchet & Clank: Rift Apart

Jul 31, 2023 @ 3:05am

Trojan:Script/Wacatac.B!ml
This program is dangerous and executes commands from an attacker.
file: C:\Program Files (x86)\Steam\steamapps\common\Ratchet & Clank - Rift Apart\d\conduit

This is what I get.

Windows Security Application Version: 1000.25873.0.9001
Windows Security Service Version: 1.0.2306.10002-0

#37

TaraPerdida has Ratchet & Clank: Rift Apart

Jul 31, 2023 @ 3:10am

Everyone, you need to go to Windows Security > Virus and Threat Protection > Protection History

From there you should see some threats, you just need to select them and then a drop down menu will appear and you select restore. Dont forget to check them all, because multiple may appear and the Restore option will only appear once.

#38

Vexing Sphincter has Ratchet & Clank: Rift Apart

Jul 31, 2023 @ 3:10am

Originally posted by Nixxes_Community:
Could you try verifying the game files on Steam and try again?

I've restarted the PC after updating Windows 11 to the latest version as well. I've now validated the game files on Steam but immediately when it's finished Windows Defender quarantines the specific file.

Very strange that this is happening only now given I've been playing the game since launch day.

#39

Derko1

Jul 31, 2023 @ 3:11am

Originally posted by Alvarez_Tiago:
Trojan:Script/Wacatac.B!ml
This program is dangerous and executes commands from an attacker.
file: C:\Program Files (x86)\Steam\steamapps\common\Ratchet & Clank - Rift Apart\d\conduit

This is what I get.

Windows Security Application Version: 1000.25873.0.9001
Windows Security Service Version: 1.0.2306.10002-0

Same issue. Same error.

#40

Soyaleix11 has Ratchet & Clank: Rift Apart

Jul 31, 2023 @ 3:22am

I have the same problem...
https://prnt.sc/2w8CQSFFTSyP

I solve this problem opening the Windows Defender, see the antivirus history and click on the problem with this and select the option "restore".

Last edited by Soyaleix11; Jul 31, 2023 @ 3:29am

#41