CRASHING

[vlad_8011]

I'm on cementary level, and it keeps crashing over and over again. Game is literally unplayable now. 6800XT + Ryzen 5800X, 32GB RAM + Windows 10. All drivers and updates are up to date. Driver is not crashing, just game.

[vlad_8011]

Originally posted by Reactive:

Originally posted by vlad_8011:

In smart technologies tab inside adrenaline software

So newest drivers completely fixed the crashes? Or do you still have SAM disable?

So far I played ~hour with no crash with SAM enabled on 24.3.1. I haven't tested more as my chassis is completely dismounted - I paint it. If I'll be lucky, tomorrow I'll mount it back together and try to play more.

[vlad_8011]

Ok, its still crashing. This is unplayable

[vlad_8011]

Trick with pagefile also dont work.

Now funny thing - i see some pattern. The faster game runs, the faster crash occur. More FPS = Less time to crash. For me personally this looks like memory leak.

[animal_PLANET]

Originally posted by vlad_8011:

The faster game runs, the faster crash occur.

Either your GPU is overheating due to more workload. Or its a driver/system issue. When it says device removed is due to driver crash or GPU is no longer responding from hardware fault. Or it could even be a RAM issue.

Have you tried to run DDU or AMD driver cleanup utility to completely remove/clean out display driver, and than install latest display driver?

Make sure all default settings and make sure nothing fancy that AMD offers is enabled. Anti lag, Freesync, driver scaling (RSR), image sharpening, frame rate target control, radeon boost, Fluid Motion Frames, etc. Keep only basic driver setting to default and let the game handle it. See what happens.

Try a clean boot? A clean boot will remove any potential conflicts with other software running in background. Disable all non essential services, programs and tasks from starting with PC. So use services (services app or system configuration app), tasks (task scheduler app), and startup items (task manager) to disable them. Check all 3 areas. If anyone is enabled that software will run and could be causing conflicts with games. This will also help free up system resources in general.

Check event viewer? See if a crash report is being logged. So open event viewer app. Go to windows logs>application. Look for The Last of Us at time and date of crash. If a report is even being made. Look for faulting module name and path. Its at bottom of page under the general tab. As well as checking system logs at time and date of crash.

Are you using any software to monitor temps while playing?

Are your CPU/GPU clocks and RAM speed/timings defaulted?

Are you using any mods for the game?

What is your windows build?

Have you tried doing an SFC scan to check windows file structure?

Have you checked for any BIOS updates for your motherboard?

What is your PSU? The faster the FPS the more power is usually required. If PSU is not sending adequate power it may fault the GPU.

Originally posted by vlad_8011:

I haven't tested more as my chassis is completely dismounted - I paint it.

Can you extrapolate on this? Did you remove all parts from case? Just the GPU?

If you are customizing the case/parts. You may have done something to hardware? This is of course worst case scenario. Just asking to cover all bases here.

Have you re-seated components and check all cables? Make sure everything is connected and secure.

[vlad_8011]

Originally posted by animal_PLANET:

Originally posted by vlad_8011:

The faster game runs, the faster crash occur.

Either your GPU is overheating due to more workload. Or its a driver/system issue. When it says device removed is due to driver crash or GPU is no longer responding from hardware fault. Or it could even be a RAM issue.

Have you tried to run DDU or AMD driver cleanup utility to completely remove/clean out display driver, and than install latest display driver?

Make sure all default settings and make sure nothing fancy that AMD offers is enabled. Anti lag, Freesync, driver scaling (RSR), image sharpening, frame rate target control, radeon boost, Fluid Motion Frames, etc. Keep only basic driver setting to default and let the game handle it. See what happens.

Try a clean boot? A clean boot will remove any potential conflicts with other software running in background. Disable all non essential services, programs and tasks from starting with PC. So use services (services app or system configuration app), tasks (task scheduler app), and startup items (task manager) to disable them. Check all 3 areas. If anyone is enabled that software will run and could be causing conflicts with games. This will also help free up system resources in general.

Check event viewer? See if a crash report is being logged. So open event viewer app. Go to windows logs>application. Look for The Last of Us at time and date of crash. If a report is even being made. Look for faulting module name and path. Its at bottom of page under the general tab. As well as checking system logs at time and date of crash.

Are you using any software to monitor temps while playing?

Are your CPU/GPU clocks and RAM speed/timings defaulted?

Are you using any mods for the game?

What is your windows build?

Have you tried doing an SFC scan to check windows file structure?

Have you checked for any BIOS updates for your motherboard?

What is your PSU? The faster the FPS the more power is usually required. If PSU is not sending adequate power it may fault the GPU.

Originally posted by vlad_8011:

I haven't tested more as my chassis is completely dismounted - I paint it.

Can you extrapolate on this? Did you remove all parts from case? Just the GPU?

If you are customizing the case/parts. You may have done something to hardware? This is of course worst case scenario. Just asking to cover all bases here.

Have you re-seated components and check all cables? Make sure everything is connected and secure.

No, it's not driver and not overheating. Driver is not crashing. System doesn't detect any device removal. GPU temps on hotspot are near 60's. RAM is rock stable.
I just installed new driver 24.3.1 to test this, I always use AMD cleanup utility.

I don't use any fancy options from AMD panel, but tried with and without it - no difference. For now I only use chill to limit fps .

For watching temps I use hwinfo. But even without it it crashing. I really did everything you can imagine from my seat. My PC is 100% fine.

I was painting only case externals - only thing I disconnected was case fans and GPU - it was reseated in the process. For Rx 6800XT and Ryzen 5800X, 1000W PSU (FSP ti pro platinum) is rather enough.

SFC did not found any problem. I use external sound card, Sound blasterX G6 from creative. Didn't tested without it yet, but if it is some compatibility BS, then I have to stop using it, because ONE GAME of 100 I played have problem with it? If it would be stability problems, other games also would trigger it.

Edit: I'm using newest version of all drivers and windows 10 in newest version - updated.

[vlad_8011]

Also keep in mind what I writed before - DISABLING SAM IS MAKING CRASHES STOP. Game have all signs of memory leak @animal_planet. I can try disabling xmp, reseting bios but exactly on same settings it was running fine last year (August or later of 2023).

[animal_PLANET]

Originally posted by vlad_8011:

System doesn't detect any device removal

You posted a crash log above that says device is removed. So it does seem like a hardware fault or driver issue.

Originally posted by vlad_8011:

*** HALT: Device removed with reason: 0x887a0006 - Jednostka GPU nie odpowie na wi
***
*** Function: ndgi::AssertDeviceRemoved
*** File: ndlib/render/ndgi/win/ndgi-win.cpp

So not sure why you think it doesn't detect it when it has it right there in the logs?

Originally posted by vlad_8011:

For watching temps I use hwinfo.

How did you watch temps with HWinfo? Secondary monitor in real time or did you alt tab?

Originally posted by vlad_8011:

Ok, its still crashing. This is unplayable

Originally posted by vlad_8011:

Also keep in mind what I writed before - DISABLING SAM IS MAKING CRASHES STOP. Game have all signs of memory leak @animal_planet. I can try disabling xmp, reseting bios but exactly on same settings it was running fine last year (August or later of 2023).

4 posts above you said its still crashing. Now you say crashes have stopped. Uh, which is it?

Game does not suffer from a memory leak.

If you disable SAM and the game no longer crashes, its a BIOS issue. As BIOS has to be set in order for GPU to enable SAM. Or its software issue from bad file structure/driver/s.

[animal_PLANET]

Originally posted by vlad_8011:

OK, i got the same problem. With last playthrough in last year i didint experienced crashes

Originally posted by vlad_8011:

I'm trying to fix it by registry, adding some tdrdelay to not make game crash when "device will be removed" instantly, but I have to test it.

Originally posted by vlad_8011:

I can try only one thing, which is OS reinstall, as it usually helped but I have to do it too often. I clearly see the game fault as other demanding titles don't have single issue. So system or PC stability is not the reason of crashing.

If you said you can play fine last year, but now you cant. Something has obviously changed in your system. Whether its hardware or software.

You shouldnt be tinkering with registry, at anytime. Which can make things worse. This leads me to believe you are doing things to your system you shouldnt be which can cause issues. It maybe fine for 1 game but not for another. All game API's are different and will call upon the system differently. Just because it works for 10 other games means nothing.

You also mention doing OS installs. Why do you have to install your OS often? As you say it usually helps. Helps what? This game? Or other system issues?

Seems like other things are at play here and you are doing something to your system thats causing issues.

[vlad_8011]

Only game state that device is removed - system does not. This is game's log.

For watching temps I use hwinfo - it shows max temp when I hover mouse cursor on the tray values (I got tray icons of CPU, VRAM hotspot, GPU hotspot, GPU core). Highest noted temperature on GPU hotspot was 64 degree C. Memory hotspot was 58.

I stated game is not crashing with SAM OFF.
Bios is completely fine. I got minimum software running in the background:
- Adrenaline software (AMD)
- creative control panel for soundcard
- hwinfo
- steam
That's it - no RGB, no MSI Center or anything.
From connected devices I got USB hub (nothing connected to it), sound card (connected via USB to motherboard), mouse, keyboard, ethernet, display port.

And again, bios is set properly. Only changes from default are
- xmp
- divider for fclk 1:1 for ram (I tested 4 ram kits and I'm sure it's working properly for 3600mhz CL14)
- PBO values (PPT 120W, EDC TDC and throttle limit)
- rebar and above 4G encoding on
And it was working fine last year.

Only thing I can suspect is OS but it's 3 months old (since last reinstall via USB).

[vlad_8011]

Originally posted by animal_PLANET:

Originally posted by vlad_8011:

OK, i got the same problem. With last playthrough in last year i didint experienced crashes

Originally posted by vlad_8011:

I'm trying to fix it by registry, adding some tdrdelay to not make game crash when "device will be removed" instantly, but I have to test it.

Originally posted by vlad_8011:

I can try only one thing, which is OS reinstall, as it usually helped but I have to do it too often. I clearly see the game fault as other demanding titles don't have single issue. So system or PC stability is not the reason of crashing.

If you said you can play fine last year, but now you cant. Something has obviously changed in your system. Whether its hardware or software.

You shouldnt be tinkering with registry, at anytime. Which can make things worse. This leads me to believe you are doing things to your system you shouldnt be which can cause issues. It maybe fine for 1 game but not for another. All game API's are different and will call upon the system differently. Just because it works for 10 other games means nothing.

You also mention doing OS installs. Why do you have to install your OS often? As you say it usually helps. Helps what? This game? Or other system issues?

Seems like other things are at play here and you are doing something to your system thats causing issues.

Reinstall helps if something stops working. I'm not green in that stuff. Whenever I change anything in registry I test it right away (I did changed thing only for TLOU, no other games) and if it didn't worked I reversed changes. OS for me is losing stability after some updates h that only reason I reinstall it often. Usually one function of OS stops working (for example print screen tool) and lastly it was windows login issues (MS servers issue).
You are really trying to force user error here, but that's not the issue here. It's not crashing only for me, while for me it's crashing ONLY FOR THIS ONE GAME.

[vlad_8011]

BTW according to game log - with device removed - AMD driver would also crash upon device removing. And driver is not crashing.

[animal_PLANET]

Originally posted by vlad_8011:

Only game state that device is removed

You say this is only game but it sure does seem like you had issues starting last year over the summer with other games as well. Which also list device removed.

Originally posted by vlad_8011:

***************** D3D Error *****************
------------------------------------------------------------------
> main

------------------------------------------------------------------
Unable to create the swap chain
DirectX call failed with error DXGI_ERROR_DEVICE_REMOVED. Caused by: DXGI_ERROR_DEVICE_HUNG (dx11_device.cpp, 644)
***************** D3D Error *****************

[00:24:53]
***************** Exception *****************
[00:24:53] Unable to create the swap chain (dx11_device.cpp:644) @ [Native-6432]
------------------------------------------------------------------
> main

CALL TO ARMS - GATES OF HELL - v1.029.0 - standard x64
2023.05.12 11:11 - x64 - 0aca21bca - 0x01612D65

Video driver did NOT crashed, there was no connect/disconnect sound or anything.

https://steamcommunity.com/app/400750/discussions/0/5590708606433992711/#c5590709039473375627

Originally posted by vlad_8011:

I cant play the game cause of crashing with no error message. I tried that multifixer, but it didint help. First run - crashed after seeing jackal (still in intro), second crash during first malaria symptoms in car (also intro). Using ultra settings, 2560x1440, Ryzen 5800X, RX 6800 XT, 32GB RAM, Windows 10. Any advice?

https://steamcommunity.com/app/19900/discussions/0/3805029995446915593/

Originally posted by vlad_8011:

Not sure why, but game like to crash with no error message. Is it normal? Is there any fix? Right now it started after 2,5 hours of gaming. To suprise, this is first game since 2 years that crashed for me - first was Cyberpunk.

Ryzen 5800X, RX 6800 XT, 32GB RAM, Windows 10

https://steamcommunity.com/app/298110/discussions/0/3802778195610799652/

[animal_PLANET]

Originally posted by vlad_8011:

Reinstall helps if something stops working. I'm not green in that stuff. Whenever I change anything in registry I test it right away (I did changed thing only for TLOU, no other games) and if it didn't worked I reversed changes. OS for me is losing stability after some updates h that only reason I reinstall it often. Usually one function of OS stops working (for example print screen tool) and lastly it was windows login issues (MS servers issue).
You are really trying to force user error here, but that's not the issue here. It's not crashing only for me, while for me it's crashing ONLY FOR THIS ONE GAME.

Well, if you keep messing with registry. Or OS is losing stability and you getting errors/issues with updates. Including basic print screen not working. It does 100% seem like user error. Or hardware is going. Or both.

[vlad_8011]

You mix different reports with different root cause of the issue. In Gosh it was game update issue, in Far Cry 2 it was compatibility issue (it's old game that Require fixes) and cyberpunk ... Also update issue. At this point I don't know what you are trying to prove, but if you trying so hard to search all my posts, search for other post from people that also have crashes with TLOU.

[vlad_8011]

Originally posted by animal_PLANET:

Originally posted by vlad_8011:

Reinstall helps if something stops working. I'm not green in that stuff. Whenever I change anything in registry I test it right away (I did changed thing only for TLOU, no other games) and if it didn't worked I reversed changes. OS for me is losing stability after some updates h that only reason I reinstall it often. Usually one function of OS stops working (for example print screen tool) and lastly it was windows login issues (MS servers issue).
You are really trying to force user error here, but that's not the issue here. It's not crashing only for me, while for me it's crashing ONLY FOR THIS ONE GAME.

Well, if you keep messing with registry. Or OS is losing stability and you getting errors/issues with updates. Including basic print screen not working. It does 100% seem like user error. Or hardware is going. Or both.

I don't mess with registry - are you trolling or what? I sayed I REVERT CHANGE IF ITS NOT WORKING AND ONLY CHANGES I MADE WAS FOR THE LAST OF US. And these are also reverted back! And guess what - crashing was also present before those changes!

And how windows update issues are user error!?