cdkeys - refund

[MacBenS]

i bought it on cdkeys. wrote a refund request and didn't knew you can't get one, once the key is redeemed. what a pity.

[Morgan]

Did you use PayPal? You could try raising as case with them. I think you might have some protection under EU laws but I could be wrong.

[Whi$tl3® - Professional noob]

Kinda self-explanatory.
If you redeem a key, it's used and can't be resold. That's why you can't get a refund from buying keys from the grey market.

Bying from steam or similar is different. The key can be revoked, and therefore you can request a refund and lose access to the game on steam.

Redeeming a cdkey binds that key to your account, and the seller has no way to revoke that key.

[ymo1965]

I get my keys from Eneba. They are all the same really. Only steam gives refunds. Ive not had issues with keys, but have heard some people get used keys. They should help you there but not a refund though. Only buy if you know you want the game 100% or know it'll run ok on your rig.

[Whi$tl3® - Professional noob]

Originally posted by Morgan:

Did you use PayPal? You could try raising as case with them. I think you might have some protection under EU laws but I could be wrong.

It won't get refunded. A redeemed cd-key is a "consumed" key. It can't be revoked.
If you somehow get your money back, you have technically stolen the product from the seller.

[Morgan]

Originally posted by Whi$tl3®:

Originally posted by Morgan:

Did you use PayPal? You could try raising as case with them. I think you might have some protection under EU laws but I could be wrong.

It won't get refunded. A redeemed cd-key is a "consumed" key. It can't be revoked.
If you somehow get your money back, you have technically stolen the product from the seller.

Depends if the product is considered faulty.

[MancSoulja]

Originally posted by Whi$tl3®:

Originally posted by Morgan:

Did you use PayPal? You could try raising as case with them. I think you might have some protection under EU laws but I could be wrong.

It won't get refunded. A redeemed cd-key is a "consumed" key. It can't be revoked.
If you somehow get your money back, you have technically stolen the product from the seller.

It can be revoked, just not by CD keys because they didn't obtain the keys legitimiately.

They then cannot pass that illegitimacy on to the consumer, don't be ridiculous, that's an issue with their business model, not our problem, we retain our statutory rights regardless of the harm to CD Keys, this isn't Russia comrade..

[Whi$tl3® - Professional noob]

Originally posted by Morgan:

Originally posted by Whi$tl3®:

It won't get refunded. A redeemed cd-key is a "consumed" key. It can't be revoked.
If you somehow get your money back, you have technically stolen the product from the seller.

Depends if the product is considered faulty.

That is covered under warranty, does not apply to refunds.

[SaltandPepperX]

Question.. Why did you want a refund in the first place ? As you have not explained why you wanting a refund ?
As i have bought from there and no issues with the game if you have redeemed the key on steam and there is no issue with steam you are all ok.

[MacBenS]

Originally posted by Whi$tl3®:

Kinda self-explanatory.
If you redeem a key, it's used and can't be resold. That's why you can't get a refund from buying keys from the grey market.

Bying from steam or similar is different. The key can be revoked, and therefore you can request a refund and lose access to the game on steam.

Redeeming a cdkey binds that key to your account, and the seller has no way to revoke that key.

thanks for the explanation. my question is: i am the only one who at least tried to get a refund from cdkeys or is there somebody else too?

[Whi$tl3® - Professional noob]

Originally posted by MancSoulja:

Originally posted by Whi$tl3®:

It won't get refunded. A redeemed cd-key is a "consumed" key. It can't be revoked.
If you somehow get your money back, you have technically stolen the product from the seller.

It can be revoked, just not by CD keys because they didn't obtain the keys legitimiately.

They then cannot pass that illegitimacy on to the consumer, don't be ridiculous, that's an issue with their business model, not our problem, we retain our statutory rights regardless of the harm to CD Keys, this isn't Russia comrade..

They have no legal obligation to issue a refund for the key if the key has been redeemed.
But then again, it's a grey market.

If the key were bought through steam, access to the game is revoked when a refund is issued.
However, OP has 5 hours clocked ingame, and has passed the refund window that Valve has set.
For digital downloads, the refund rules are very different from other goods.

[Morgan]

Originally posted by Whi$tl3®:

Originally posted by Morgan:

Depends if the product is considered faulty.

That is covered under warranty, does not apply to refunds.

It's not as simple as that. Warranties and consumer protection laws are different things. Valve used to refuse refunds, they were forced to change their policy by EU consumer protection legislation.

[Whi$tl3® - Professional noob]

Originally posted by Morgan:

Originally posted by Whi$tl3®:

That is covered under warranty, does not apply to refunds.

It's not as simple as that. Warranties and consumer protection laws are different things. Valve used to refuse refunds, they were forced to change their policy by EU consumer protection legislation.

That is true. 14 days or 2 hours of usage. Whichever comes first.

[hawkeye]

Originally posted by Whi$tl3®:

Originally posted by Morgan:

Did you use PayPal? You could try raising as case with them. I think you might have some protection under EU laws but I could be wrong.

It won't get refunded. A redeemed cd-key is a "consumed" key. It can't be revoked.
If you somehow get your money back, you have technically stolen the product from the seller.

Untrue in Australia. Maybe EU too. If a consumer buys a product with the expectation that the product will work correctly but the product doesn't, the consumer is entitled to a full refund. Failure to do so can result in prosecution as Valve has experienced in the past.

If the product is defective, keys are irrelevant. How would you know if the product is defective or not if you don't install it?

Paypal's policy gives you 180 days to raise a dispute. Good luck though as they don't live up to their own policy in my experience, unlike credit card companies.

[Hayley]

do a chargeback with your bank

[Drothen]

so you want to pay for a game, redeem it on your account, then get a refund and keep the game? interesting logic