Crashes [FR-ENG]

[Simon]

Bonjour ou bonsoir les amis,

J'ai récemment acheté The Last of Us 1 sur pc et c est clairement injouable, les crashs s’enchaînent et malgré une multitude de changements/tests (inspirés par ce que j'ai vu en ligne) mais rien n'a changé.

Mon pc :

- i7 17-14700KF
- 7900 xtx
- 32 Go en DDR5 cadencés a 4800 Mhz
- carte mère : Pro z790-A Max wifi


Voici ce que j'ai fait jusqu’à présent :

- vérifier les fichiers du jeu
- réinstaller et désinstaller sur le même sdd ou un autre
- vérifier que tout est bien à jour sur le pc
- remise à zéro des pilotes de la carte graphique avec DDU
- désactiver le Ram Access Memory dans le bios
- Modifier la mémoire allouée
- Modifier la vitesse du CPU
et certainement d'autres trucs que j'ai oublié.

Merci d'avance pour votre aide.

---------------------------------TRANSLATE ENG --------------------------------------------

Hello or good evening everyone,

I recently bought The Last of Us Part I on PC, and it’s honestly unplayable — crashes keep happening nonstop. I've tried all sorts of changes and tests (inspired by what I found online), but nothing has worked so far.

My PC specs:

i7-14700KF

RX 7900 XTX

32 GB DDR5 @ 4800 MHz

Motherboard: Pro Z790-A Max WiFi

Here’s what I’ve tried so far:

Verified the integrity of the game files

Uninstalled and reinstalled the game on the same SSD and a different one

Made sure everything is up to date (Windows, BIOS, drivers, etc.)

Used DDU to completely reset GPU drivers

Disabled Resizable BAR (Smart Access Memory) in the BIOS

Adjusted allocated memory

Tweaked CPU clock settings

And probably other things I’ve forgotten about

Thanks in advance for any help or advice

[animal_PLANET]

When this game first loads it needs to compile shaders. Wait until they are done or you can run into performance issues.

Also, when the game is compiling shaders it will use all CPU cores close to max. If you have an inadequate cooler the game can crash. What is your CPU cooler?

You can try to lower your CPU clocks to 4.7GHz until this process is done. If that helps, you can put clocks back afterwards.

Check to make sure your motherboard's BIOS is up to date. As intel released microcode updates to 13 and 14 gen CPU. Which helps mitigate crashing on some systems.

https://community.intel.com/t5/Blogs/Tech-Innovation/Client/Intel-Core-13th-and-14th-Gen-Desktop-Instability-Root-Cause/post/1633239

https://www.techpowerup.com/327346/intel-confirms-13th-gen-and-14-gen-core-voltage-issues-fixed-with-0x12b-microcode

If a BIOS update is available make sure to default all settings first, and than apply the update. Once update has successfully installed, set the correct XMP profile if supported. Try the game again and see if it helps.

You can also try a clean boot to prevent conflicts with other software running. To do a clean boot disable all non essential services, programs and tasks from starting with PC. So use services (services app or system configuration app), tasks (task scheduler app, select task scheduler library), and startup items (task manager) to disable them.

Check all 3 areas. If anyone is enabled that software will run and could be causing conflicts with the game. Like some Razer software or GPU monitoring software can cause issues/crashing with performance in some games.

Just to double check. When running DDU, did you do so in safe mode with no internet? As well as keep internet disabled until after the display driver installed?

It would also be good to disable Windows Game mode, Game Bar, and captures. If you using any other game recording like OBS or NVIDIA APP (GeForce Experience), it would be good to disable them as well.

Check on HAGS (Hardware Accelerated GPU Scheduling). You can disable that as well.

If you use an anti-virus, windows security, or data protection. Make exceptions to your game folders. This way it disables the scans and doesnt conflict with your games. Which will also help free up system resources.

You can also do an SFC (system file checker) scan to check for errors with windows. Open command prompt as admin and type this:

sfc /scannow

It will scan and repair system files. Run it twice.

What version and build of windows are you on?

[child of the girth]

remove any clock settings on your cpu. set to default. Game didn't like my undervolted/underclocked cpu settings. The game seems particularly heavy on the CPU side. If you're overclocking that could also cause instability.

I have resizable bar / above 4g on, no issue with that, so feel free to put back on.

My PC is a bit older than yours and it runs fine maxed out at 1080p (motion blur off). A couple of big open areas I notice a stutter but it doesn't drop below 70fps (I run amd chill 75-140).

for clarity im running:
6800xt (under volted 100mv)
R7 5800X (default settings)
32gb ram (3600mhz)

[Simon]

Originally posted by animal_PLANET:

When this game first loads it needs to compile shaders. Wait until they are done or you can run into performance issues.

Also, when the game is compiling shaders it will use all CPU cores close to max. If you have an inadequate cooler the game can crash. What is your CPU cooler?

You can try to lower your CPU clocks to 4.7GHz until this process is done. If that helps, you can put clocks back afterwards.

Check to make sure your motherboard's BIOS is up to date. As intel released microcode updates to 13 and 14 gen CPU. Which helps mitigate crashing on some systems.

https://community.intel.com/t5/Blogs/Tech-Innovation/Client/Intel-Core-13th-and-14th-Gen-Desktop-Instability-Root-Cause/post/1633239

https://www.techpowerup.com/327346/intel-confirms-13th-gen-and-14-gen-core-voltage-issues-fixed-with-0x12b-microcode

If a BIOS update is available make sure to default all settings first, and than apply the update. Once update has successfully installed, set the correct XMP profile if supported. Try the game again and see if it helps.

You can also try a clean boot to prevent conflicts with other software running. To do a clean boot disable all non essential services, programs and tasks from starting with PC. So use services (services app or system configuration app), tasks (task scheduler app, select task scheduler library), and startup items (task manager) to disable them.

Check all 3 areas. If anyone is enabled that software will run and could be causing conflicts with the game. Like some Razer software or GPU monitoring software can cause issues/crashing with performance in some games.

Just to double check. When running DDU, did you do so in safe mode with no internet? As well as keep internet disabled until after the display driver installed?

It would also be good to disable Windows Game mode, Game Bar, and captures. If you using any other game recording like OBS or NVIDIA APP (GeForce Experience), it would be good to disable them as well.

Check on HAGS (Hardware Accelerated GPU Scheduling). You can disable that as well.

If you use an anti-virus, windows security, or data protection. Make exceptions to your game folders. This way it disables the scans and doesnt conflict with your games. Which will also help free up system resources.

You can also do an SFC (system file checker) scan to check for errors with windows. Open command prompt as admin and type this:

sfc /scannow

It will scan and repair system files. Run it twice.

What version and build of windows are you on?

Hey,

I'm using a Deep Cool AIO.
I tried to set my CPU at 4.7 and it doesn't work.
My bios is up to date.
Yep, i did the DDU in safe mod + no internet.
And i'm using windows 11.

Sadly, i've tried all u said but it still crashes )=
Thx for your help bro

[Simon]

Originally posted by child of the girth:

remove any clock settings on your cpu. set to default. Game didn't like my undervolted/underclocked cpu settings. The game seems particularly heavy on the CPU side. If you're overclocking that could also cause instability.

I have resizable bar / above 4g on, no issue with that, so feel free to put back on.

My PC is a bit older than yours and it runs fine maxed out at 1080p (motion blur off). A couple of big open areas I notice a stutter but it doesn't drop below 70fps (I run amd chill 75-140).

for clarity im running:
6800xt (under volted 100mv)
R7 5800X (default settings)
32gb ram (3600mhz)

Hey dude,

I tried all u said but it still crash.
Thank you for your time

[animal_PLANET]

Originally posted by Simon:

Hey,

I'm using a Deep Cool AIO.
I tried to set my CPU at 4.7 and it doesn't work.
My bios is up to date.
Yep, i did the DDU in safe mod + no internet.
And i'm using windows 11.

Sadly, i've tried all u said but it still crashes )=
Thx for your help bro

Sorry to hear you still having issues. Since Deep Cool has a lot of coolers. Can you specify the model?

Where are you crashing? In the beginning or randomly while playing?

Open event viewer. Go to windows logs> application and see if a report has been generated at date and time of event. Than look for a general tab towards the bottom. It should list faulting module name and path. It should help give an idea what is causing the crashes. If a report was made that is.

What is your Power Supply Unit?

Have you recently upgraded any parts? Or swapped parts? Like adding more RAM, or another storage drive?

Have you tried with default BIOS?

Are you using Adrenalin software? Try default all settings, or run DDU and just install the display driver clean.

How was Win 11 installed? Via the upgrade process from Win 10? ISO? Or by using the media creation tool?

[Kaldarasha]

Go to C:\Users\%UserName%\Saved Games\The Last of Us Part I\users\<user-id>\ and delete screeninfo.cfg. The game seems to store some ♥♥♥♥ about the gpu there.

[Simon]

Originally posted by Kaldarasha:

Go to C:\Users\%UserName%\Saved Games\The Last of Us Part I\users\<user-id>\ and delete screeninfo.cfg. The game seems to store some ♥♥♥♥ about the gpu there.

I tried and nothing change, it still crash )=
Thank you

[Simon]

Originally posted by animal_PLANET:

Originally posted by Simon:

Hey,

I'm using a Deep Cool AIO.
I tried to set my CPU at 4.7 and it doesn't work.
My bios is up to date.
Yep, i did the DDU in safe mod + no internet.
And i'm using windows 11.

Sadly, i've tried all u said but it still crashes )=
Thx for your help bro

Sorry to hear you still having issues. Since Deep Cool has a lot of coolers. Can you specify the model?

Where are you crashing? In the beginning or randomly while playing?

Open event viewer. Go to windows logs> application and see if a report has been generated at date and time of event. Than look for a general tab towards the bottom. It should list faulting module name and path. It should help give an idea what is causing the crashes. If a report was made that is.

What is your Power Supply Unit?

Have you recently upgraded any parts? Or swapped parts? Like adding more RAM, or another storage drive?

Have you tried with default BIOS?

Are you using Adrenalin software? Try default all settings, or run DDU and just install the display driver clean.

How was Win 11 installed? Via the upgrade process from Win 10? ISO? Or by using the media creation tool?

I'm using the DeepCool LS720 WH and I just change the thermal paste.
The crashes are totally random, i crash in-game and even in the menu.
In the Opent Viewer I have the Kernel Event Tracing (ID28).
My Power Supply is the Asus ROG Strix 850 W 80+ Gold.

My windows is legit and i installed it with a USB key
I din't upgrade my pc, didn't swap anything.
I'll try the DDU again and a default bios.
Thx for your time

[animal_PLANET]

Originally posted by Simon:

I'm using the DeepCool LS720 WH and I just change the thermal paste.
The crashes are totally random, i crash in-game and even in the menu.
In the Opent Viewer I have the Kernel Event Tracing (ID28).
My Power Supply is the Asus ROG Strix 850 W 80+ Gold.

My windows is legit and i installed it with a USB key
I din't upgrade my pc, didn't swap anything.
I'll try the DDU again and a default bios.
Thx for your time

That kernel error could be a number of things from bad motherboard, memory or a driver conflict. Which is also found in the system logs.

Do you have any events for application logs when playing the game?

When installing Win 11. Was this on a new storage drive or old one? Did you fully delete the partition/s before installing?

[Simon]

Yup i also have this :
Nom de l’application défaillante tlou-i.exe, version : 1.1.4.0, horodatage : 0x6789bd5a
Nom du module défaillant : tlou-i.exe, version : 1.1.4.0, horodatage : 0x6789bd5a
Code d’exception : 0x80000003
Décalage d’erreur : 0x0000000001ec7348
ID du processus défaillant : 0x0x3DC8
Heure de début de l’application défaillante : 0x0x1DBB141C7B90705
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Steam\steamapps\common\The Last of Us Part I\tlou-i.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Steam\steamapps\common\The Last of Us Part I\tlou-i.exe
ID de rapport : aba0035d-afb8-4a25-9c5c-6531611ebc76
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

My windows was insalled on a new ssd.

[animal_PLANET]

Originally posted by Simon:

Yup i also have this :
Nom de l’application défaillante tlou-i.exe, version : 1.1.4.0, horodatage : 0x6789bd5a
Nom du module défaillant : tlou-i.exe, version : 1.1.4.0, horodatage : 0x6789bd5a
Code d’exception : 0x80000003
Décalage d’erreur : 0x0000000001ec7348
ID du processus défaillant : 0x0x3DC8
Heure de début de l’application défaillante : 0x0x1DBB141C7B90705
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Steam\steamapps\common\The Last of Us Part I\tlou-i.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Steam\steamapps\common\The Last of Us Part I\tlou-i.exe
ID de rapport : aba0035d-afb8-4a25-9c5c-6531611ebc76
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

My windows was insalled on a new ssd.

Unfortunately that just a generic crash log.

Something is conflicting with game.

When you installed windows. Did you let windows install the drivers? Did you install windows in offline mode without internet connection?

[Simon]

Originally posted by animal_PLANET:

Originally posted by Simon:

Yup i also have this :
Nom de l’application défaillante tlou-i.exe, version : 1.1.4.0, horodatage : 0x6789bd5a
Nom du module défaillant : tlou-i.exe, version : 1.1.4.0, horodatage : 0x6789bd5a
Code d’exception : 0x80000003
Décalage d’erreur : 0x0000000001ec7348
ID du processus défaillant : 0x0x3DC8
Heure de début de l’application défaillante : 0x0x1DBB141C7B90705
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Steam\steamapps\common\The Last of Us Part I\tlou-i.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Steam\steamapps\common\The Last of Us Part I\tlou-i.exe
ID de rapport : aba0035d-afb8-4a25-9c5c-6531611ebc76
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

My windows was insalled on a new ssd.

Unfortunately that just a generic crash log.

Something is conflicting with game.

When you installed windows. Did you let windows install the drivers? Did you install windows in offline mode without internet connection?

Hmm no i was connecte to internet i guess and yes i guess i let windows install the drivers

[animal_PLANET]

Originally posted by Simon:

Originally posted by animal_PLANET:

Unfortunately that just a generic crash log.

Something is conflicting with game.

When you installed windows. Did you let windows install the drivers? Did you install windows in offline mode without internet connection?

Hmm no i was connecte to internet i guess and yes i guess i let windows install the drivers

See if you are on this chipset. Which was released in Jan of this year for your motherboard.

Intel Chipset Driver 10.1.19899.8597, 2025-01-13

Found in settings>apps&features, or by going to control panel and searching programs and features. See what version Windows installed.

Just to double check. What BIOS version are you on for your motherboard?

[Simon]

Cartes mères
Fabricant
Micro-Star International Co., Ltd.
Modèle
PRO Z790-A MAX WIFI (MS-7E07)
Version
4.0

Bios
Version
M.80
Date
2025-04-10

[animal_PLANET]

Originally posted by Simon:

Cartes mères
Fabricant
Micro-Star International Co., Ltd.
Modèle
PRO Z790-A MAX WIFI (MS-7E07)
Version
4.0

Bios
Version
M.80
Date
2025-04-10

Ok, did you check on chipset driver that is installed?