Game Crashing when loading new story

[Clegowi]

Hello, I've seen this game crashes a lot during startup, but I am able to load the main menu, go into the settings, load the shaders, but if i begin the story mode it just crashes. I have a razerblade 15 with rtx3070, 32gb ram, enough space in my ssd, and updated drivers. Is there anything I am missing to just be able to run this game? Anything I should watch out for? A lot of the "fixes" I've seen related to game crashing are solutions that came out when the game came out, so they're mostly just update drivers + game, but that doesn't help me.

[Clegowi]

Update: I uninstalled the game and reinstalled it and still crashing when starting story mode.

[Admiral]

My money is on the i7 13700. Update your BIOS to the latest version and see if it's still prone to crash.

[Morgan]

try to install 556.12 nvidia driver

[Clegowi]

Originally posted by Admiral:

My money is on the i7 13700. Update your BIOS to the latest version and see if it's still prone to crash.

I have the latest version. It seems the razer blade I have (RZ09-0367B) only has one BIOS version (v1.031 from 2021-03-05). Have not been able to find an updater for it.
There is an updater for RZ09-0409*, but it seems it is not compatible with my system.

[Clegowi]

Originally posted by Morgan:

try to install 556.12 nvidia driver

This version specifically? I have v566.14

[animal_PLANET]

Originally posted by Clegowi:

but if i begin the story mode it just crashes.

Possible corrupted save or config file. With game closed. First turn off steam cloud for the game. Than delete everything in the user ID folder which can be found here:

%USERPROFILE%\Saved Games\The Last of Us Part I\users\<user-id>\

This will reset everything and give a clean start. See if it helps get past this issue. Before doing this. Backup any saves in there just in case.

[Clegowi]

Originally posted by animal_PLANET:

Originally posted by Clegowi:

but if i begin the story mode it just crashes.

Possible corrupted save or config file. With game closed. First turn off steam cloud for the game. Than delete everything in the user ID folder which can be found here:

%USERPROFILE%\Saved Games\The Last of Us Part I\users\<user-id>\

This will reset everything and give a clean start. See if it helps get past this issue. Before doing this. Backup any saves in there just in case.

Just tried it and didn't work. I've also tried reinstalling the game to no luck. It still crashes when I create a new story, right after selecting the difficulty. It does show it has created something, but if I try to "continue" it just crashes again.

[animal_PLANET]

Originally posted by Clegowi:

Originally posted by animal_PLANET:

Possible corrupted save or config file. With game closed. First turn off steam cloud for the game. Than delete everything in the user ID folder which can be found here:

%USERPROFILE%\Saved Games\The Last of Us Part I\users\<user-id>\

This will reset everything and give a clean start. See if it helps get past this issue. Before doing this. Backup any saves in there just in case.

Just tried it and didn't work. I've also tried reinstalling the game to no luck. It still crashes when I create a new story, right after selecting the difficulty. It does show it has created something, but if I try to "continue" it just crashes again.

Hmm, Open event viewer app. Go to windows logs> application and see if a report has been generated at date and time of event. Than look for a general tab towards the bottom. It should list faulting module name and path. It should help give an idea what is causing the crashes. If a report was made that is.

Are you on Win 10 or 11? If 11, did you use the upgrade process from Win 10?

Try these suggestions.

Reinstall NVIDIA driver 566.14, but before you install, run DDU to remove first.

Here is link for DDU. Make sure to read/follow guide. Its in the link. https://www.wagnardsoft.com/forums/viewtopic.php?t=5100

Running DDU will remove previous driver/s completely and ensure a clean install. Like its being done for the first time on a newly installed OS. Just note that all NVIDIA control panel (app)/monitor settings will be reset and whenever you update the display driver the shaders will recompile for the game and others.

There maybe Razer software running that is causing an issue with the game. Try a clean boot. A clean boot will remove any potential conflicts with other software running in background. So disable all non essential services, programs and tasks from starting with PC. So use services (services app or system configuration app), tasks (task scheduler app, select task scheduler library), and startup items (task manager) to disable them.

Check all 3 areas. If anyone is enabled that software will run and could be causing conflicts with the game. This will also help free up system resources in general.

If you got a Windows update. Make sure it is on latest public build. No insider, preview, or optional updates.

Disable windows game mode, game bar, and game captures.

If you use an anti-virus, windows security, or data protection. Make exceptions to your game folders. This way it disables the scans and doesnt conflict with your games and take away system resources as you are playing. Which may be causing the slowdowns.

[Clegowi]

I found the problem. It was the razer synapse app. After closing the app it finally let me play. Thank you for helping me out. 😊

[animal_PLANET]

Originally posted by Clegowi:

I found the problem. It was the razer synapse app. After closing the app it finally let me play. Thank you for helping me out. 😊

Yep, thats exactly why its always good to do a clean boot. As gaming software sometimes interferes with games. Pretty funny how that works out, but quite frustrating at the same time.

You are welcome and glad I could help. Happy gaming!

[Positive PookieBear Vibes]

Originally posted by Clegowi:

I found the problem. It was the razer synapse app. After closing the app it finally let me play. Thank you for helping me out. 😊

That fixed it for me too lol, wtf is wrong with that app!! :D

[KILLGOR037]

Tried all that and still nothing

[Astro-rjs]

It's a crap port, get a Steam refund and the PS3 version if you must play it.