Thanks Naughty Dog, now I can't run the game!

[Hybrid_Hawkins]

As I've stated before, I have a Ryzen 5 1600 (3.20 GHz), a XFX RX 580, 16 GB RAM. Before, the game could run fine for an hour, hour and a half or so before crashing. Now after this latest update (and even after updating my drivers) I can't even get past the GD shader comps to load into the game.

And before I get you stupid SOBs saying "jUsT uPgRaDe yOuR bUiLd", IT'S NOT MY BUILD! I can run other games just fine with my CPU and GPU, it DOES NOT MATTER that my hardware is old. This is clearly another L on Iron Galaxy's behalf. In fact, this nearly crashed my build considering every game I booted up after TLOU sprouted a temporary gray line on every game startup.

Worst $60 I've ever spent. Naughty Dog, this is on you.

[Devsman]

I really don't get how people who expect games to work at launch still exist at this point.

[LeftIsBest-James]

Gather Info
https://feedback.naughtydog.com/hc/en-us/articles/14202231158548-I-need-help-submitting-a-ticket
It describes a windows app(dxdiag) that collect DX info, and where to find crash-file, crash-log and save-file so they can analyze the crash using your savefile:

1. Type of issue
   
2. Model CPU
   
3. Model GPU
   
4. GPU Driver ver.
   
5. RAM
   
6. HDD or SSD
   
7. OS
   
8. Game settings
   
9. Game version
   
10. Location/Activity when issue occurred
    
11. DXDiag report
    
12. Save Data file
    
13. log.txt file

Post a ticket
https://feedback.naughtydog.com/hc/en-us/requests/new

[CElectriX_biz.Twitch]

Originally posted by LeftIsBest-James:

Gather Info
https://feedback.naughtydog.com/hc/en-us/articles/14202231158548-I-need-help-submitting-a-ticket
It describes a windows app(dxdiag) that collect DX info, and where to find crash-file, crash-log and save-file so they can analyze the crash using your savefile:

1. Type of issue
   
2. Model CPU
   
3. Model GPU
   
4. GPU Driver ver.
   
5. RAM
   
6. HDD or SSD
   
7. OS
   
8. Game settings
   
9. Game version
   
10. Location/Activity when issue occurred
    
11. DXDiag report
    
12. Save Data file
    
13. log.txt file

Post a ticket
https://feedback.naughtydog.com/hc/en-us/requests/new

LoL, do you really expect paying customers to beta-test your software?

[LeftIsBest-James]

Originally posted by CElectriX_biz.Twitch:

Originally posted by LeftIsBest-James:

Gather Info
https://feedback.naughtydog.com/hc/en-us/articles/14202231158548-I-need-help-submitting-a-ticket
It describes a windows app(dxdiag) that collect DX info, and where to find crash-file, crash-log and save-file so they can analyze the crash using your savefile:

1. Type of issue
   
2. Model CPU
   
3. Model GPU
   
4. GPU Driver ver.
   
5. RAM
   
6. HDD or SSD
   
7. OS
   
8. Game settings
   
9. Game version
   
10. Location/Activity when issue occurred
    
11. DXDiag report
    
12. Save Data file
    
13. log.txt file

Post a ticket
https://feedback.naughtydog.com/hc/en-us/requests/new

LoL, do you really expect paying customers to beta-test your software?

This wasn't an advice to 'customers at large'.
I read the steps he took in troubleshooting,
He demonstrated technical capability.

I pointed out the tools appropriate for his skillset.

Re-read his steps, I'm sure you'll agree.

[Nakatomi]

I have a 5600, rx580 8gb 32 GB ram and it still crashes so ram isn't the issue it's their patches the game is broken I still can't play the game. Even though I have hrs of play most of it is from testing drivers and doing shader Compliation over and over.

[Blacksmith77K]

Originally posted by Nakatomi:

I have a 5600, rx580 8gb 32 GB ram and it still crashes so ram isn't the issue it's their patches the game is broken I still can't play the game. Even though I have hrs of play most of it is from testing drivers and doing shader Compliation over and over.

Win 11 in a actual version?

[Nakatomi]

Originally posted by Blacksmith77K:

Originally posted by Nakatomi:

I have a 5600, rx580 8gb 32 GB ram and it still crashes so ram isn't the issue it's their patches the game is broken I still can't play the game. Even though I have hrs of play most of it is from testing drivers and doing shader Compliation over and over.

Win 11 in a actual version?

Windows 10 22H2, every other game I play works fine Days Gone, Spiderman, God of War, Horizon ZD (now it didnt at launch)

[Hybrid_Hawkins]

Originally posted by Devsman's Comet:

I really don't get how people who expect games to work at launch still exist at this point.

FYI, didn't get this at launch. In fact, I got this a whole MONTH after launch.

[Devsman]

Originally posted by Hybrid_Hawkins:

Originally posted by Devsman's Comet:

I really don't get how people who expect games to work at launch still exist at this point.

FYI, didn't get this at launch. In fact, I got this a whole MONTH after launch.

Still counts