For those who want to refund regardles the 2hr limit...

[Bullwark]

...it is possible. Maybe a bit late, but I thought I'll drop in the infos. Thanks to @hummez for doing the research. I formatted it and added additional information.

Explanation: many have had exceeded their refund time with shader compliations, others still experience constant crashes and/or suffer from other dramatic complications.

If you have over 2 hours time played, steam refuses your refund request and you live in EU, UK or Australia, retailers (Steam/Valve Corporation) are required by consumer law to provide a refund for a faulty product , regardless (!) of their refund policy.

Here are some links to those laws and where to submit a complaint if you are refused by Steam's refund "system" (unfortunately I have no infos about other regions).

EU
Law: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Complaint form: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Important: Valve GmbH is in Germany and the other in Luxembourg.

UK
Law: https://www.gov.uk/accepting-returns-and-giving-refunds

Complaint form: https://www.ombudsman-services.org/how-it-works/your-rights

Australia
Law: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

Complaint form: https://www.accc.gov.au/about-us/contact-us/report-a-consumer-issue

Bear in mind: this only works for people in range of the recommended PC specs. If you bought a game with an underwhelming system and it creates problems that's your own fault. Take it with a grain of salt, but you might expected to prove the faults of the product (video/screens/etc..), but I connot confirm this.

Like I said, it might be a bit late since patches have dropped in. But I appeal to everyone who reads this to copy/paste/save this information and act accordingly if you ever purchase a faulty product/software/game here on Steam ever again.

It's important to know your rights and that there is a vaild chance to go against the greed of the industry.
You're welcome to spread this in other forums as well!

Good luck!

[Mobfighter's gaming station]

That's really unfair to those people that had to wait an hour or two for the shaders to load and then play the introduction section of the game afterwards. I myself had to wait 35 minutes for the main game.

[lupeandy7]

Originally posted by Mobfighter's gaming station:

That's really unfair to those people that had to wait an hour or two for the shaders to load and then play the introduction section of the game afterwards. I myself had to wait 35 minutes for the main game.

It took me like 7 hours the first time, I left my negative review because it couldn't be refunded, it was practically a robbery, currently it takes me 29 minutes to build shaders.

[azogthedefiler25]

Originally posted by lupeandy7:

Originally posted by Mobfighter's gaming station:

That's really unfair to those people that had to wait an hour or two for the shaders to load and then play the introduction section of the game afterwards. I myself had to wait 35 minutes for the main game.

It took me like 7 hours the first time, I left my negative review because it couldn't be refunded, it was practically a robbery, currently it takes me 29 minutes to build shaders.

I had a similar experience when it came out. For a while, everytime I opened STEAM I'd get irritated. I should've followed me gut and immediately refunded the game. It runs OKAY now but its still not 100%.

[Sonic]

Originally posted by lupeandy7:

Originally posted by Mobfighter's gaming station:

That's really unfair to those people that had to wait an hour or two for the shaders to load and then play the introduction section of the game afterwards. I myself had to wait 35 minutes for the main game.

It took me like 7 hours the first time, I left my negative review because it couldn't be refunded, it was practically a robbery, currently it takes me 29 minutes to build shaders.

If it took you 7 hours to compile shaders, what in the nine worlds made you think that you can run a game from 2023 decently on that system?
Its mindblowing to me that you could even start the game with such a slow CPU