Bandai Namco store error

[Rico]

Anyone else pre-ordering the collector's edition on the Bandai Namco store just to get an error after entering the payment info?

Its my first time ordering from them, made the account back in December just in case something like this was released. Anyone luckier than me and got one before the scalpers got in?

[megatron]

Same issue here my dude.

[Rico]

Originally posted by csand:

I got on and placed my order. You have to save your credit card info, because they don't charge your card until later

How do I save my payment info?

I checked the box that said save payment info on the checkout screen. Is there another place I can go to save it first before checking out?

Any help is greatly appreciated.

[Rico]

I got someone else to order for me and it worked

Their credit card had international payments authorized even though it's on the US based site. Bandai directed me there when I made my account so I know its the right one.

Maybe payments are redirected to their main international website/processor? No idea why it worked but that's all I can think of.

Anyone else is welcomed to share their story and theories. Its not the first time I heard of this issue after looking into more.

[Dhalekian]

i am also having the problem
to anyone who succeded we need your help!

i cant even buy things other than pre-order, i tried it to see if i could actually register my payement option this way but with no avail

[TraumaLance]

Same issue here. NA store. Let me save everyone the trouble;

Customer support chat had me try multiple browsers (Tried Chrome, Opera GX, and Firefox). Had me change any longform address info (Apartment, Boulevard) to short form (Apt, Blvd), and vice versa. Also had me contact my bank to make sure it wasnt a restriction issue (store page was whitelisted with bank, no fraud flags, etc.) Bank also confirmed two attempted charges were made, and immediately refunded (By namco, not at my request) Its 100% a site issue. Error code is as follows;

Error code: 60E545C1581AAF79BDFA2D5FED988CDD7BACFFC6

Support agent stated that this code references a card verification issue.

Suppose we just sit tight and hope. ♥♥♥♥♥♥ thing to be dealing with after waiting 2 months for stock, and now 2 weeks from launch

[Null Winter]

I did the error dance for awhile after the first restock, gave up for 3 days, and then it randomly accepted my CE pre-order after 2 attempts at around 4AM. Their online store is unacceptably bad.

Is there anything other than the basic package left? I thought the final restock was awhile back.

[TraumaLance]

Originally posted by Null Winter:

I did the error dance for awhile after the first restock, gave up for 3 days, and then it randomly accepted my CE pre-order after 2 attempts at around 4AM. Their online store is unacceptably bad.

Is there anything other than the basic package left? I thought the final restock was awhile back.

Ay! So I got answers for the error code I posted here. Its both for a verification error AND for an account lockout error. Waiting a day and trying again worked. At this moment the premium edition IS in stock, as of 1:36pm EST

[ahov29]

60E545C1581AAF79BDFA2D5FED988CDD7BACFFC6 same problem here
differents cards, differents accounts :V
regional block or something

[Timer]

it is not card verification issue, I am pretty sure is their connection to the credit card processor is overwhelmed(most likely being cheap and did not have the concurrent limit to a big number). I tried VPN, created new accounts. at the end, it is about picking the sleeping hours of most people did the trick. Now I am in the same hell again with Tekken 8...

[Timer]

If you keep doing it too much, then they lock your account. This is why people had to create new account. I confirmed that with their garbage of template responses of CS people with 30 messages back and forth calling them bots which has the same responses every time and then they magically have some real response to me for a pity little clue what might had been the problem...

[Timer]

Unfortunately they don't know or will not disclose the number of tries within what time range will cause your account being lock... and if it is locked then you have to create a ticket to have your account unlock or just create a new account with another emails... BN store is a joke. I told them to fire the web devs and stop making premium edition exclusive to their garbage online store.... then they stopped replying to my 50 messages long support ticket...lol

[TraumaLance]

Originally posted by Timer:

it is not card verification issue, I am pretty sure is their connection to the credit card processor is overwhelmed(most likely being cheap and did not have the concurrent limit to a big number). I tried VPN, created new accounts. at the end, it is about picking the sleeping hours of most people did the trick. Now I am in the same hell again with Tekken 8...

I mean they literally told me its both, so.

[Timer]

Originally posted by TraumaLance:

Originally posted by Timer:

it is not card verification issue, I am pretty sure is their connection to the credit card processor is overwhelmed(most likely being cheap and did not have the concurrent limit to a big number). I tried VPN, created new accounts. at the end, it is about picking the sleeping hours of most people did the trick. Now I am in the same hell again with Tekken 8...

I mean they literally told me its both, so.

Well they also told all of us they are working on it too... How did that going along...

But on the side note, they finally told me the lock is 72 hours but still did not tell me how many times is too many retires in a short time... Nor how short is that short time... So back to creating new accounts I guess... This is the one online shop that feels like a boss in a video game...

[TraumaLance]

Originally posted by Timer:

Originally posted by TraumaLance:

I mean they literally told me its both, so.

Well they also told all of us they are working on it too... How did that going along...

But on the side note, they finally told me the lock is 72 hours but still did not tell me how many times is too many retires in a short time... Nor how short is that short time... So back to creating new accounts I guess... This is the one online shop that feels like a boss in a video game...

Sucks for you I guess, Premium edition arrives tomorrow morning. And the games fun.

[Timer]

Originally posted by TraumaLance:

Originally posted by Timer:

Well they also told all of us they are working on it too... How did that going along...

But on the side note, they finally told me the lock is 72 hours but still did not tell me how many times is too many retires in a short time... Nor how short is that short time... So back to creating new accounts I guess... This is the one online shop that feels like a boss in a video game...

Sucks for you I guess, Premium edition arrives tomorrow morning. And the games fun.

No, I did get it. Just a lot of testing and figuring out. Also, looks like it is TikTok shop they're using... That explains a lot...


Edit: nvm. It is not TikTok shop. Looks like the Shop just bugged changed their shipping from name again...