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The "cannot collect" appearing over item means you have already collected the maximum number.
Check your inventory. Or maybe you accidentally sold it?
1. There are some ressources in the game, that can only be harvested during certain quests. The "normal" bambus in the bambus sea, is such a resource. It can only be harvested during the recruting quest for Mrs. Hong. And you did that already. So you cant collect it and wont need it anymore.
2. The type of bambus your searching for, is like others mentioned, in a special area, you can reach through the top right. Its a bit hidden between the trees and easy to overlook.
I appreciate your support! Thanks so much!