Support & Bug Fixes

[XSEED Liz]

Thank you for joining us for the launch of Potionomics! It's time to make a name for yourself in Rafta!

I wanted to make a central bug thread so you folks know what we're working on and what information we need when you email us about any game bugs you encounter. I'll be trying to scour the threads for new issues, but if a bug is not up here already please post it in this thread so it'll be easy for me to find.

We'd like to keep this thread focused on addressing gameplay issues, so for any questions or comments on other topics, please email [e-mail].

Useful debug information:

• DxDiag output
  
• Steps to reproduce the issue
  
• Screenshots of in-game settings and the issue (if applicable)
  
• Crash dump files
  Often located here %LOCALAPPDATA%\CrashDumps
  It would be from "Potionomics.exe"
  
• Saves located in the following two folders:
  
  1. [Steam Install]\steamapps\common\Potionomics\Potionomics\Binaries\Win64
     (Most users will find their Steam installation here: C:\Program Files (x86)\Steam)
     
  2. %USERPROFILE%\AppData\Local\Potionomics\Saved\SaveGames

Please email [e-mail] with these details if you are experiencing issues with the game.

Here are some tips to make sure you're getting the best performance out of your PC!

• Make sure your graphics card is being fully utilized:
  
  • Stay updated with relevant drivers from your card manufacturer's website
    
  • Make sure you are using your main graphics card:
    
    1. Press the Windows key and search for "Graphics settings"
       
    2. Browse and select "Potionomics.exe"
       
    3. Click the .exe in the list and go to "Options"
       
    4. Select "High performance" in the list and then "Save"
• Add Potionomics to the exceptions of any antivirus program:
  
  • "Potionomics.exe" is the executable file you need to add.
• Turn off any power saving mode your computer might be using:
  
  • Go to Control Panel\Hardware and Sound\Power Options
    
  • Balanced or High Performance profiles should be chosen. Any Power Saving mode will lower game performance.
    
  • If you are using a laptop, make sure it has sufficient charge or it may automatically go into a power saving mode.
• Make sure your PC has the latest Windows Update installed.

Update: Voices and Free Love and Endless Mode, Oh My!

Most Recent Patch Notes
https://steamcommunity.com/games/1874490/announcements/detail/4490744894194712622

If you want to compare notes on which slimes have the best mouthfeel, stop by the XSEED Games Discord channel! We hang around there too, sometimes:
http://discord.gg/xseedgames

[BFBlazer]

引用自 Maple：

I've been watching my partner play the game, and today's update (Dec 15, '22) broke Saffron on our end as well. Purchasing an upgrade soft-locks the game because it causes all of the options (besides checking the recipe book) to disappear entirely. Tried reloading several times and the bug happens 100% of the time. This was not an issue prior to today's patch.

This same thing is happening to me. After purchasing the upgrade Saffron says something and then nothing else happens. I can look at my recipe book and open option menu/exit etc but the game just doesn't progress to the next step.

[SetArk <Nyanverick 07>]

Hoy. I don't know exactly if it's a bug? Well seems a bug.
I'm running on an RTX 3050, I9-9900k, 16 GB RAM 3000 MHz so, it should be all okey.
But there are sometimes that the framerate just tanks HARD.
Maybe it's some optimization on my line of cards?
Running everything as the auto-detect as maximum.
I was running at 144 because my monitor supports it, but i lowered to 60, and gonna report later, but it's really strange that those stuttering happens.
I can say that they happen more when you enter the Brewing and when you give something to Quinn eats a product to add it to the shop.
Sometimes, when on shop overview the framerate randomly drops hard too.
Only those i found so far.

[JHawks]

I have a bug I think regarding Custom Orders. I have to deliver some potions to unlock Baptiste and Mint Rank 10. For Baptiste, he is asking for at least a Superior Health Potion with no specific traits (none of them are blue or red).

When I click to Turn In, I can't turn in my Oak-Aged Masterwork Health Potion even though it's higher than Superior and has no positive or negative traits whatsoever.

So I exited, and clicked on Turn In again to try and still nothing. I had to exit and re-enter the Turn In screen at least 3 times before it finally let me hand in my potions.

[Rumia]

cant start the game anymore, wont get past the title screen, it seems to be stuck at some weird resolution, i cant click anything. reinstalling doesnt help either, yesterday there were no problems whatsoever

[garfieldjoost]

I am unable to start the game.
I get the error message:
LowLevelFatalError [File:Unknown] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

It is a problem with the engine because I have the same problem when I tried to start the unreal engine.
For what I know after doing some research into this problem is that it has a hard time conecting with your d3d device.
That is everything I am able to figure out.

[Lycalys]

https://steamcommunity.com/sharedfiles/filedetails/?id=2906602995

I think this is a bug. Am I missing why it's unstable?

[MrCritikal]

Day 11, going to Bastien, try to travel, he say a sentence and freeze, softlocking the game.

[Gabbie]

引用自 XSEED Luke：

引用自 Unspectacular：

I can't start the game currently. The cursor on the starting screen bugs out and when i click anything, the game gets bigger, zooms into the top left and i can't do anything else anymore. Already tried to reinstall.

Have you tried using Alt + Enter, Ctrl + Enter, or F11 to get out of it? For this issue, we recommend using the “Borderless” display option if you are experiencing instability in fullscreen.

Ahh this worked for me thank god! I was really enjoying this game till I came across this issue when I tabbed out to watch something while I ate. Thank you!

[Miss Nai <3]

Sometimes when i go to saffrons i randomly crash. This is also happened with Roxanne but only once. But now most times when i go to saffrons i crash.

[Ice Shard]

More an oversight than a bug I think, but the event "he said, banshee said" has a description that contradicts the effect. The card says "[...] townsfolk [were left] especially sensitive to unpleasant sounds", but the effect below states "good sound trait has more impact" and "bad sound trait has less impact". From the description, it feels like it should be the opposite. Or maybe it's juste me ^^

[Patient Dragon]

引用自 Disgruntled Waluigi：

i'm having a problem with my resolution, or at least i think i am, i don't know much about this kind of stuff. any time i start the game it works, except that i can't click on certain, vital spots, indicated that the regular mouse used for everything outside the game popping up. whenever i click these "certain spots," everything just goes to hell, resulting in this [imgur.com] and me basically being trapped.

i can get to the settings to try and change the resolution or go into windowed mode, yeah, but sadly one of these spots is the top right hand corner, meaning i can't do anything to fix the game ingame. i can't even get through helene, again, one of the spots is at the bottom, where the cards are, i'm basically stuck there.

i was wondering if there was a way to, like, change the game's resolution or change it to windowed out of the game or like maybe in the game's files. i was super excited for this game and i bought it the second it was out but not even being able to play the thing because of resolution problems being resolution problems is a serious damper on my mood.

also just a heads up to whoever helps me with this, you're gonna have to walk me through it, i ain't used to having to do gymnastics and do backflips all over the game's files just to play it. regardless, thank you for whoever decides to help me in advance! really hope whatever happens works out.

I have this exact same problem, has it been resolved?

[Lycalys]

I'm fairly sure this is a bug because I've tried several times now sending all the heroes to the Arctic. They never bring back any yeti pelt so I can't access the last shop upgrade.

[UnsignedRobin]

Bug: Old buffs are beeing displayed after loading a game

After you load a saved game, old (de)buffs are beeing displayed when you start a haggling session.

1. create a save
   
2. start a haggling session
   
3. apply some buffs to yourself
   
4. load the saved game
   
5. start the haggling session anew
   
6. the old buffs are displayed from the game before (they have no effect, though)

[[SM]HI I'M VMAR!!!]

引用自 Patient Dragon：

引用自 Disgruntled Waluigi：

i'm having a problem with my resolution, or at least i think i am, i don't know much about this kind of stuff. any time i start the game it works, except that i can't click on certain, vital spots, indicated that the regular mouse used for everything outside the game popping up. whenever i click these "certain spots," everything just goes to hell, resulting in this [imgur.com] and me basically being trapped.

i can get to the settings to try and change the resolution or go into windowed mode, yeah, but sadly one of these spots is the top right hand corner, meaning i can't do anything to fix the game ingame. i can't even get through helene, again, one of the spots is at the bottom, where the cards are, i'm basically stuck there.

i was wondering if there was a way to, like, change the game's resolution or change it to windowed out of the game or like maybe in the game's files. i was super excited for this game and i bought it the second it was out but not even being able to play the thing because of resolution problems being resolution problems is a serious damper on my mood.

also just a heads up to whoever helps me with this, you're gonna have to walk me through it, i ain't used to having to do gymnastics and do backflips all over the game's files just to play it. regardless, thank you for whoever decides to help me in advance! really hope whatever happens works out.

I have this exact same problem, has it been resolved?

I think it's was issue with fullscreen. If you press F11 one or two times, the game should enter windowed with the lowest resolution, so the whole game window should be visible again. If you want fullscreen without the issues, I'd reccomend borderless. It will just take over whatever resolution your monitor uses and comes with none of the problems fullscreen has.

Something similar can also happen if you change the game resolution to 1920x1080 in windowed mode, while your monitor resolution is lower than 1400x1050, but it can be solved in the same way as the fullscreen one.

[UnsignedRobin]

Two bugs:

• playing Baptiste's card Captivate while Rhythm is active restores 2 patience instead of 1 (3 if played as an opener, and also stacks with Jingle - it's even more patience then)
  
• Bravado is not influenced by Fuel to the Fire (the buff displays the correct amount, but it only applies its base interest)