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Also, have you guys verified your Steam game files integrity?
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
Please try following those steps and make sure that your graphics card is updated to the latest version. If you are still unable to go into the glacial area after following those troubleshooting steps, please contact our help center with your hardware info and save data.
(location of files for each platform, choose your platform and zip up those files)
Windows:
%LocalAppData%\..\LocalLow\nexon\DAVE THE DIVER
Mac:
~/Library/Logs/nexon/DAVE THE DIVER/Player.log
~/Library/Application Support/nexon/DAVE THE DIVER/SData
or
~/Library/Application Support/com.nexon.dave/DAVE THE DIVER/SData
Steam Deck:
./.local/share/Steam/steamapps/compatdata/1868140/pfx/drive_c/users/steamuser/AppData/LocalLow/nexon/DAVE THE DIVER
Please make sure to include your hardware information with the zip file if you've troubleshooted it and nothing worked.
Help center:
https://davethediverhelp.nexon.com/hc/en-us