Force resetting PC?

[Worldwidemagz]

Started after 4 hours , now can't play at all. steam refuses to refund because i'm over the 2 hour playtime. This isn't the first EA game i've had this issue with. Has anyone managed to fix this issue cos i would really like to scrape my £50's worth out of the game

[Firerain]

i am having this same issue, Everytime i try to launch the game it restarts my pc. did you find a fix?

[Firerain]

Thanks for the response, Unsure on how this helps.

[Mentally Unstable]

Originally posted by Firerain:

i am having this same issue, Everytime i try to launch the game it restarts my pc. did you find a fix?

It doesn't seem like this is a common issue. Crashes yes but not entire restarts of PC.

This likely indicates a problem with the hardware. Have a look at windows event viewer and see what errors occurred at the time of the crash, it could provide some clues.

Might be the GPU drawing more power than what your PSU can handle during particular scenes in the game. In which case, you would have to lower the load by reducing settings.

[Firerain]

Originally posted by Mechwarrior:

Try verifying files, may help

i have done this, updating graphics drivers. Cleared the shader cache. changed pc settings to high performance.

None of this has worked. Thank you for response.

[Firerain]

Originally posted by Mentally Unstable:

Originally posted by Firerain:

i am having this same issue, Everytime i try to launch the game it restarts my pc. did you find a fix?

It doesn't seem like this is a common issue. Crashes yes but not entire restarts of PC.

This likely indicates a problem with the hardware. Have a look at windows event viewer and see what errors occurred at the time of the crash, it could provide some clues.

Might be the GPU drawing more power than what your PSU can handle during particular scenes in the game. In which case, you would have to lower the load by reducing settings.

Nothing in the event viewer that would explain it, the only error today is for a cloud service failure.

i have not even had a chance to get to the main menu as of yet. it forces a restart or a crash immediately when the shader bar appears.

[Mentally Unstable]

Originally posted by Firerain:

Nothing in the event viewer that would explain it, the only error today is for a cloud service failure.

i have not even had a chance to get to the main menu as of yet. it forces a restart or a crash immediately when the shader bar appears.

Sounds like it is the shader issue that many are experiencing though most of them only involve crashing or not being able to start the game.

To test if it is a shader issue, clear out the contents of the shader cache folder within the veilguard game folder.

You would have to build shaders again but if you can get into the menu after that, it means that is the issue.

Unfortunately, it's likely to come back again until new drivers come out for the game or the devs update the game. There are some possible ad hoc solutions but we can talk about it later once you have determined whether it is a shader issue.

[Firerain]

Originally posted by Mentally Unstable:

Originally posted by Firerain:

Nothing in the event viewer that would explain it, the only error today is for a cloud service failure.

i have not even had a chance to get to the main menu as of yet. it forces a restart or a crash immediately when the shader bar appears.

Sounds like it is the shader issue that many are experiencing though most of them only involve crashing or not being able to start the game.

To test if it is a shader issue, clear out the contents of the shader cache folder within the veilguard game folder.

You would have to build shaders again but if you can get into the menu after that, it means that is the issue.

Unfortunately, it's likely to come back again until new drivers come out for the game or the devs update the game. There are some possible ad hoc solutions but we can talk about it later once you have determined whether it is a shader issue.

Didnt work. i ended up running it as administrator. it completed the shader part then when i eventually got into the game constantly stutters every 30 seconds or so. sadly i now have another issue to trouble shoot. thank you for the help much appreciated

[Scorpion62]

Just one more thing to try.... Check if your motherboard has an updated BIOS and/or motherboard chipset drivers, video card bios and/or drivers, etc.... Finally, is it possible that your CPU cooler is dirty and thus it's a heat issue? Again just guessing...

[Set-115689]

Press windows key + x and click on event viewer Event Viewer > Windows Logs > Application

or press windows key and type reliability and click on view reliability history.

Depends on error but might be something in appdata, maybe a setting like a damage effect, etc...

Hardware specs mainly gpu? Is there a common component? Like amd gpus etc...

Resolution played at?

[Firerain]

Originally posted by Scorpion62:

Just one more thing to try.... Check if your motherboard has an updated BIOS and/or motherboard chipset drivers, video card bios and/or drivers, etc.... Finally, is it possible that your CPU cooler is dirty and thus it's a heat issue? Again just guessing...

Motherboard drivers and bios are apparently upto date. Video card all good as far as can tell. Heat is seemingly not an issue its sitting at 49 Celsius. thank you i am also just guessing at this point. does seem a lot of people are having this issue though. atleast with gpu and cpu generation. Maybe a future patch will fix these issues.

[Firerain]

Originally posted by Deroldsen:

You can open a ticket with steam support. The two hour window is for automated refunds.

Yeah there is always that i suppose. i dont want to have to refund it though. i want to play it lol

[Set-115689]

The game crash or close or minimize? Game still show up running in task manager?

Try renaming (deleting in a way) the config or preferences file? Might be a setting there?

[Firerain]

Originally posted by Set-115689:

Press windows key + x and click on event viewer Event Viewer > Windows Logs > Application

or press windows key and type reliability and click on view reliability history.

Depends on error but might be something in appdata, maybe a setting like a damage effect, etc...

Hardware specs mainly gpu? Is there a common component? Like amd gpus etc...

Resolution played at?

What exactly am i looking for? in the Reliability monitor it says "shut down unexpectedly" when i open that it says bluescreen 101. that is the only critical event. nothing else. in the event viewer only has two warnings. one is something about cloud service failure, the other is a security violation for a request made by windows management appilcation.

Specs i have
GPU: Geforce RTX 4090
CPU: Intel i9-13900ks
Ram: 64GB DDR 5
Do you want anything else?

[Firerain]

Originally posted by Set-115689:

The game crash or close or minimize? Game still show up running in task manager?

Try renaming (deleting in a way) the config or preferences file? Might be a setting there?

It stopped that now. But it was completely force resetting the pc.

[Firerain]

Originally posted by Deroldsen:

Originally posted by Firerain:

Yeah there is always that i suppose. i dont want to have to refund it though. i want to play it lol

wanting a game to be good, and it actually being good, are two seperate things, and the company doesn't particularly care once you buy it. I have been through this so many times, its often better to just cut out early, because the more you spend on this, the harder it will be to get out.

i dont know if its good. i have not had a chance to play it. if i cant get it to work i will eventually request the refund for sure.