Game keeps crashing my GPU

[villagewitch]

I am playing Dragon Age: Veilguard on PC. I am well above minimum spec requirements but this game keeps crashing my GPU. I've been running it on medium graphics for performance, even though I technically should be able to run it fine on high. I can play for an hour or two but then the GPU will stutter and my display will crash and I need to manually restart the computer.

My BIOS and drivers are up-to-date. My power supply is 750W. I have adjusted my virtual memory size and paging file. I'm getting really frustrated. I know that companies are prioritizing console releases now, but I should be able to play the game on PC, at least...the reason I bought it on Steam is I also wanted to play on Steam Deck, and that works fine but obviously doesn't look as nice as my GPU.

Has anybody dealt with something similar?

Specs:



GPU: https://www.amd.com/en/products/graphics/desktops/radeon/6000-series/amd-radeon-rx-6800.html

Motherboard: https://www.msi.com/Motherboard/Pro-B550M-VC-WIFI/support

Processor: https://www.amazon.com/AMD-Ryzen-5600G-12-Thread-Processor/dp/B092L9GF5N

Monitor: https://www.omen.com/us/en/displays/omen-27c.html

[Cassian]

Same on a 3060 ti

[Elviz]

Check event window . Press Windows + R . In the run dialog, type eventvwr and click ok. In Event Viewer window, look for Windows Logs menu. In the Windows Logs menu, you'll notice various categories

Now check the applications categories and look for critical errors for around the times of your crash. You can copy/paste the reason to chatgpt, or search for a solution online or on youtube. After that, it's all trial and error.

[Grubbs008]

I had the same issue on Cyberpunk, I got a 1350 Watt PSU and all my issues were gone. I believe AMD just draws way too much power on some games, and it causes the gpu to crash.

[villagewitch]

Originally posted by Angel:

Some times it's just a matter of cleaning the computer on the inside too. It works wonders. Have you ever asked yourself why it worked so fine when it was new? Some times it's just dust, computers hate dust.

I built the PC in March of this year, so it is quite new, but I will try that, thanks.

[villagewitch]

Originally posted by Grubbs008:

I had the same issue on Cyberpunk, I got a 1350 Watt PSU and all my issues were gone. I believe AMD just draws way too much power on some games, and it causes the gpu to crash.

Hm, if it persists, maybe I will try upgrading.

[FluffyPotato]

Try disabling hair strand simulation in the options, that causes GPU driver crashes in Linux.

[Enrai]

I have a similar issue. I can play for some time (30 minutes up to 2 hours) then it crashes. It starts with the game not responding to inputs (like, I'll press the hotkey for the journal, but it does not open). Then the game freezes while I still have sound. I can close the game with alt+f4 but then my PC is not responding or rather it takes ages to respond to my inputs (pressing the windows key it takes up to 2 minutes to open the start menu. At this point, I need to restart my PC.

I play on a AMD RX 7900 XTX with the newest driver. Lowering the graphic settings in game does not help as well as limiting the FPS to 60 or 30. I can play the game just fine with constant FPS until the it crashes.

Other games like Cyberpunk or Starfield are running fine with the highest graphic settings and no crashes.

CPU: AMD Ryzen 9 7950X3D
Board: ASUS TUF Gaming X670E-Plus

[villagewitch]

Originally posted by Enrai:

I have a similar issue. I can play for some time (30 minutes up to 2 hours) then it crashes. It starts with the game not responding to inputs (like, I'll press the hotkey for the journal, but it does not open). Then the game freezes while I still have sound. I can close the game with alt+f4 but then my PC is not responding or rather it takes ages to respond to my inputs (pressing the windows key it takes up to 2 minutes to open the start menu. At this point, I need to restart my PC.

I play on a AMD RX 7900 XTX with the newest driver. Lowering the graphic settings in game does not help as well as limiting the FPS to 60 or 30. I can play the game just fine with constant FPS until the it crashes.

Other games like Cyberpunk or Starfield are running fine with the highest graphic settings and no crashes.

CPU: AMD Ryzen 9 7950X3D
Board: ASUS TUF Gaming X670E-Plus

A similar thing happens to me in-game, then the GPU stutters and crashes.

[villagewitch]

Originally posted by FluffyPotato:

Try disabling hair strand simulation in the options, that causes GPU driver crashes in Linux.

Hair strand simulation is automatically disabled on Medium graphics, and the GPU still crashes, unfortunately.

[VaguelyPanda]

I’m having the same issue - with a NVIDIA GeForce RTX 3060 - and while the first patch helped it was only slightly. Can get anywhere between 5 minutes to an hour on high settings before it crashes. Anywhere between 10 minutes and 2 hours on medium. It crashed while I typed this on my phone, and my Rook was standing idle doing nothing. I can maybe understand issues with high settings but medium? Ridiculous.

[Monika]

Nvida Geforce GTX 1080Ti here - SOLVED THE ISSUE

1080Ti here - been playing on ULTRA for long years all titles AAA and smaller ones - without issues. Veilguard is the ONLY game that made my GPU suddenly go crazy, and shut down the game, and show some Direct X errors.

FIX/STORY

After playing around with below, here are my conclusions.

1 - Resolution settings & individual graphic settings. I was playing 4K (3840 x 2160) on ULTRA (as always), but it is only possible with Graphic Settings of Individual Hair Strands" turned OFF - it makes the card go crazy and crash. Unfortunately found out the FPS not reaching anything close to at least 50-60 (more of a half, so concluded that although 4K looks so good, it is not appropriate for me). I lowered the resolution and played on 2560 x 1440 - full ULTRA settings including the "Individual Hair Strands" setting as well - no issue whatsoever, FPS reaching mostly 60 which is all I need for very smooth gameplay for me.

2 - Shaders - Someone recommended deleting the shaders cache folder from the main folder of the installed game - did that, although it changed nothing really, so now my game compiles shaders fast when starting for the first time during the day (a few seconds) and then it's done.

4- Drivers - I had the newest Nvidia drivers installed through GeForce Experience. Read somewhere that some users report no issues with driver 560.94, so I rolled back manually from 566.03.

SUM UP / TLDR

1 - Rolled back my Nvida Geforce GTX 1080Ti Drivers to 560.94

2 - Lowered resolution from 4K (3840 x 2160) on ULTRA SETTINGS to 2560 x 1440 on ULTRA SETTINGS

3 - Left shaders cache folder intact

No issues anymore

[Morukk]

I was getting the GPU cannot receive any more commands error. Updated all drivers and windows updates, still crashing. Changing graphics just changed the frequency of the crashes. My computer seemed to be able to use ultra just fine, so I felt like something was off.

After watching gpu logs and playing with settings I was able to figure out that turning off the upscaling in the display settings in-game vastly reduced the gpu clocking and temperature. While ultra now seems to have horrendous performance, medium is just fine and it seems to have resolved the crashing issue for me.

[JulienB]

Originally posted by Monika:

Nvida Geforce GTX 1080Ti here - SOLVED THE ISSUE

1080Ti here - been playing on ULTRA for long years all titles AAA and smaller ones - without issues. Veilguard is the ONLY game that made my GPU suddenly go crazy, and shut down the game, and show some Direct X errors.

FIX/STORY

After playing around with below, here are my conclusions.

1 - Resolution settings & individual graphic settings. I was playing 4K (3840 x 2160) on ULTRA (as always), but it is only possible with Graphic Settings of Individual Hair Strands" turned OFF - it makes the card go crazy and crash. Unfortunately found out the FPS not reaching anything close to at least 50-60 (more of a half, so concluded that although 4K looks so good, it is not appropriate for me). I lowered the resolution and played on 2560 x 1440 - full ULTRA settings including the "Individual Hair Strands" setting as well - no issue whatsoever, FPS reaching mostly 60 which is all I need for very smooth gameplay for me.

2 - Shaders - Someone recommended deleting the shaders cache folder from the main folder of the installed game - did that, although it changed nothing really, so now my game compiles shaders fast when starting for the first time during the day (a few seconds) and then it's done.

4- Drivers - I had the newest Nvidia drivers installed through GeForce Experience. Read somewhere that some users report no issues with driver 560.94, so I rolled back manually from 566.03.

SUM UP / TLDR

1 - Rolled back my Nvida Geforce GTX 1080Ti Drivers to 560.94

2 - Lowered resolution from 4K (3840 x 2160) on ULTRA SETTINGS to 2560 x 1440 on ULTRA SETTINGS

3 - Left shaders cache folder intact

No issues anymore

You are not not playing this game at 4k on ultra with a 1080ti.

[benjihoffman]

Having the same issue now. Was originally playing with my old intel I7770K with 3080Ti 32GB Ram 750PSU with high graphics windows 10 no problem. Upgraded my PC over the Weeknd to Ryzen 7 9800X3D 3080Ti 32GB Ram 1000PSU windows 11 I now have the issue only on this game. Wondering if it has something to do with the AMD processors or even windows 11 itself. When I clear the shaders cache folder I seem to be able to play for longer before the crash.