Fig Backer CE and Key Delivery Updates

[Gearbox_CM Noelle]

We have started to see Fig Backers receiving their Collector’s Editions in various countries! Please keep posting pictures of them, we’re excited to see them in their new homes!

Common Questions We’ve Seen:

Regarding Tracking Numbers:

We will be sending tracking numbers out via email.

They will be sent out in two batches, with European tracking numbers going out first. We have started this distribution.

North American backers can anticipate an email with your tracking number next week.

International taxes & duties:

International customers, please note that duties and/or taxes may be due on or before delivery. Please work with FedEx to ensure that your delivery is not delayed.

Collector’s Edition Key Delivery:

Your Fleet Command Edition Steam game key will be printed on a card in the box. These codes will be activated at the start of Advance Access on May 10.

Collector’s Edition Key Contents:

We’ve seen reports of players redeeming their CE keys and only seeing base game contents. Pre-Order Bonuses, Year One Pass, Fleet Command Extra Content, and the Digital Soundtrack will appear on May 10.

Fig Exclusive Rewards:

Fig Backers who purchased a Collector’s Edition will receive a separate email with their exclusive rewards prior to the start of Advance Access.

Digital-only Fig Backer Key Delivery:

Fig Backers receiving a digital Steam game code will receive an email containing the edition they pledged for prior to the start of Advance Access. This key will also include Fig Backer rewards and the Pre-Order bonus.

Admiral-Tier Fig Backers:

Your signed art prints will not be included with your CE shipment. Those will be sent out separately at a later date. The art will be 24x36in and signed by Aaron Kambeitz.

A note on emails: all emails are sent to the email address used for your Fig account.

Additional questions for Fig Backers:

For any additional questions, please submit a ticket to Gearbox Customer Support[support.gearboxsoftware.com].

[Gearbox_CM Noelle]

All tracking emails for Fig Collector's Editions have now been sent out for all regions!!

Please check your spam filters to ensure delivery as your Fig rewards will be emailed to that same address.