”Dolls Nest” Troubleshooting＆Issue reporting thread

[Nitroplus ******* Staff]

This text has been created using machine translation. Thank you for your understanding.

Official Online Manual

For basic game operation and screen descriptions, please refer to the following official online manuals.

"Dolls Nest Official Online Manual"[support.nitroplus.co.jp]

The game won't start or is running slowly

１：Please check your PC specifications

・If your PC specifications do not meet the "minimum" system requirements, the game may not start or you may experience some other issues with its operation.
To play the game, please use a PC that meets the system requirements.

・If your PC specifications do not meet the “Recommended” system requirements, you may be able to stabilize the operation by changing the in-game preferences.
Please try changing each graphic setting and frame rate limit to see if the operation becomes stable.

Even with a PC that meets the operating environment, we cannot guarantee 100% normal operation due to compatibility issues with installed software and parts that make up the PC. Please understand this beforehand.

２：Please update DirectX to the latest version

Please install the latest “DirectX End User Runtime” from Microsoft's official website and update DirectX to the latest version.

“DirectX End User Runtime”[www.microsoft.com]

３：Please update your graphics board driver to the latest version

The problem may be solved by updating the driver of your graphics board to the latest version.
Please contact your PC manufacturer or chipset manufacturer for the latest graphics driver update.

４：Stop Anti-virus software and other resident software

・Anti-virus software and other resident software may interfere with game operation.
When playing games, please keep resident software stopped whenever possible.

・The game may not have been launched due to false positives detected by anti-virus software.
Please add all game executables or folders to the exclusion list of your anti-virus software.

If you have not changed the installation location, it is installed in the following folder.

C:\Program Files (x86)\Steam\steamapps\common\Dolls Nest
DollsNest.exe
C:\Program Files (x86)\Steam\steamapps\common\Dolls Nest\DollsNest\Binaries\Win64
DollsNest-Win64-Shipping.exe

Please check the help, etc. of your anti-virus software for information on how to add to the exclusion list.

５：Set frame rate limit

Setting a frame rate limit in the preferences may improve performance.
Please try changing the "FRAME RATE" setting in System Menu > Settings > Graphics from "Unlimited" to something like "60" to reduce the issue.

No sound or movie does not play

１：Make sure your sound card drivers are up to date
Updating your sound card driver to the latest version may solve the problem.

２：Check PC sound settings and peripherals
・Please check the sound settings of your PC.
・Please check the settings of the earphones and speakers connected to your PC, or unplug the cable once and see if it plays.

stack on object

Touching objects or enemies on the map may cause the player to become stuck.
We are constantly checking and fixing any issues, but if the connection gets stuck, please try the following steps to see if you can return to the "Node Tree".

1. Open the system menu using the Esc key or the Menu button.
   
2. Open the inventory screen from the system menu that opens.
   
3. Use "Dried Egg Sac" or "Root Access Code" from the "Versatile Resources" section of the inventory screen.
   
4. After using any of the above items, death or transfer will return you to your previous "Node Tree".

*Only applies when boosting or shooting is possible while stacked.
*When you use "Dried Egg Sac", the total number of repair cells you have will be consumed from your owned cells. Please be aware of this.

Reporting Bugs and Requests

If the above does not solve the problem or if you experience any problems during the game, please report it to this thread
or to the following e-mail address.

Please send us the following information when you make your report.

・Your PC specs or DxDiag.txt

1. OS Version
   
2. CPU
   
3. Graphics card model and VRAM size
   
4. System memory size
   
5. Anti-virus software, other resident software
   
6. Your region (continent or country)

If you do not know your PC specs, please check the information in “DxDiag”.
・Press and hold the “Windows” key on the keyboard and press the “R” key on the Start screen or desktop.
・The “Run” window will appear. Enter “dxdiag” and press the ‘Enter’ key to start the “DirectX Diagnostic Tool”.
・Click “Save All Information (S)” at the bottom of the “DirectX Diagnostic Tool” screen to open the “Save As” window, click ‘Save’ and save the text data “DxDiag.txt” to the desktop.

・Detailed information when problems occur

1. Please let us know when and where the problem occur.
   
2. Please provide as many details of the procedure as possible when it occurs.
   
3. Please send us any screenshots or videos of the problem.

・Please send us the save data and crash report when the problem occurs.
Save data is stored in the AppData folder of your PC user name.

C:\Users\UserName\AppData\Local\DollsNest\Saved

Please compress this folder into a Zip file and send it to our support.

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●Support email：[e-mail]
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"Attention"
・As a rule, we do not reply to individual threads or email reports.
・We will check all the information you have reported, and if it can be corrected, we will correct it and report it in an update or other means.
・Our support service is basically available only in Japanese.
We appreciate your understanding in advance.

NITRO PLUS User Support

[cro]

Item wheel, inventory, and other menus will spam through actions, or cause repeated inputs if you press a button for a short amount of time. I think that any sort of shoulder, action or back buttons should not cause repeated inputs, or the delay between repeats when a button is held or pressed should be lengthened significantly. This fast repeated input ends up causing you to consume items when you don't mean to, or navigate too far in a menu unintentionally.

PC specs:
1. Linux/ProtonGE
2. AMD Ryzen 9 3900X
3. AMD Radeon RX 7900 XTX, 24 GB VRAM
4. 64 GB RAM
5. No background processes

[suikapann]

I'm pretty sure my actions in game didn't affect things, but at the start of the game, after the tutorial, and after resetting my frame's appearance back to default, I had a crash with the following log.....

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

0x00007ff7e16e3383 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e173fbd7 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e1755d5f DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e16f8d71 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e182c8c6 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e1840151 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e184acc3 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e184ab6c DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e183ba5b DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e183cfe6 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e184192d DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e1840f95 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e185a1cd DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e185a176 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e18accea DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e18ad499 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e175953a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c1da DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e187e742 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c032 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e177c12a DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e2a99496 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e2a9cfd1 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e2a9c44d DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e149fa5b DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ff7e1499f71 DollsNest-Win64-Shipping.exe!UnknownFunction []
0x00007ffbfa84e8d7 KERNEL32.DLL!UnknownFunction []
0x00007ffbfb1b14fc ntdll.dll!UnknownFunction []

Crash in runnable thread SlateLoadingThread9

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PC Specs....
Windows 11 Home
RTX 4060 TI 16GB
AMD Ryzen 7 7800 X3D
32GB RAM
No affecting background software
United Kingdom

[La Verità]

Hello, wanted to get in touch to translate the game into Russian. Professional. There is experience. I will be glad if you write in Discord: articepil or in private messages Steam.

[Thunderdrake3]

I have no performance issues UNTIL I walk through breakable boxes. It causes a HUGE lag spike. Probably too many particles/entities going at once, I would suggest a "culling" system in your program to put a maximum cap on how many of those those particles can exist at once.

[Thunderdrake3]

"Tune Humanoid" "reload speed" skill has no effect. Guns take the same amount of time to reload with and without ten points.

[Sly Fox]

Bug: Sometimes, bot sure what causes it, but dead enemies will register as alive to the targeting system.

Bug?: Red Barrier walls don't open, and I see no way to open them. I'v defeated the bosses aswell, do I need a specific Item?

[Aurani]

Bug: Guns randomly refuse to fire after firing or thrusting, mostly happens with rapid-firing guns like the SMG, swapping back and forth between weapons sometimes fixes it.

Edit: Problem is caused by Borderless Window mode, changing to Fullscreen solves it.

[cro]

Sniper cannons cannot effectively shoot enemies that are at a lower position, even if it seems like you have a clear line of sight, you end up shooting the ground right in front of you instead.

[cro]

First person aiming sensitivity does not scale with zoom level, for example 12x zoom is extremely sensitive and hard to aim compared to 3x zoom.

[Salty Sis' 4U]

Originally posted by Thunderdrake3:

I have no performance issues UNTIL I walk through breakable boxes. It causes a HUGE lag spike. Probably too many particles/entities going at once, I would suggest a "culling" system in your program to put a maximum cap on how many of those those particles can exist at once.

Same.
I did also get a "Fatal Error" when I last visited the white tree to check my new loot tho'... No idea why. Been getting fatal error semi-regularly when trying to get into my loadout via the white tree.

As for destructible tidbits like boxes and rails... Yeah, optimization is needed.

[Exolden]

ue just crashes when i go to loudout sometimes.

[Salty Sis' 4U]

Originally posted by Exolden:

ue just crashes when i go to loudout sometimes.

Common issue, far as I can tell... With no yet-apparent fix?
I'd love to be wrong tho'.

[Salty Sis' 4U]

I'd love to show off my CrashContext.runtime-xml details...
But the thing is so extensive I can't even post a THIRD of it here due to the 18000-character limit.

The short of it is... Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x0000000000000060.

[trix6rebelnyx]

I spent an hour playing the game only for the save data to corrupt itself and revert to an older save. I've exited out of the game properly and now I'm thinking of just refunding the game because of these save issues.

[Sly Fox]

Modding Support gonna be added at some point?

Also Game crashed 7 times all while interacting with the trees, not sure what yall did.

Also for optimization the effects have to many particles, that is why people are lagging I think, gets really bad in the depths.