Request Support [READ ME FIRST]

[Nixxes_Community]

Hi everyone,

Thank you for playing Marvel's Spider-Man: Miles Morales! This forum is primarily intended for players to share experiences and help each other to resolve problems. If you encounter any issues and need support, please read the information below.

Crash reports are automatically generated, collected by Sony and passed through to the developers at Insomniac Games and Nixxes, giving them direct insights into issues that players might encounter.

Official Support

Support documentation

Before you send us a support request, please consult the Nixxes Support Knowledge Base[support.nixxes.com]. Here you'll find support articles, frequently asked questions, patch notes and information on known issues.

Support request form

If you require further assistance, follow this link to submit a support request[support.nixxes.com].

[Nixxes_Community]

Backup saves

Marvel's Spider-Man: Miles Morales features automatic backup saves at key points in the story, usually when a mission is completed. If your current game slot is stuck in an unplayable state, you can return to a backup save instead of starting the game over.

To do this, exit the game and go to the Marvel's Spider-Man Remastered folder that is located inside the Windows Documents folder. In here, you will find a folder with a long number that contains the save files and the backups. To restore a backup, remove the ".backupXX" extension from the filename to overwrite the normal save. So slot0-s.save.backup01 would become slot0-s.save.

Please be aware that overwriting existing save files can result in losing progress. You can backup your own save files by copying them and storing them in another folder, before overwriting any file.

For detailed instructions on backup saves, visit the Insomniac Games Knowledge Database.[support.insomniac.games]

[Nixxes_Community]

Unofficial mods can cause issues

The use of unofficial mods and third-party tools can have a negative effect on game stability, especially in combination with game updates. If you have mods installed and are experiencing problems, removing the mods and third-party tools and then verifying the file integrity of the game on Steam often resolves issues. If you are still experiencing issues, fully uninstalling and then reinstalling the title could work as a last resort.

We certainly recognize that modding is a big part of the PC gaming community and we tip our hats off to all of the creativity that goes into it but be aware that there is no official support for modding and keep in mind that we are unable to provide technical game support when mods are installed.

[Nixxes_Community]

How to enable the launcher after disabling it

If you have disabled the launcher, you can enable it again via the Settings menu in the game. Start the game, choose Settings, go to Game, scroll down to General and set the Show Launcher toggle to On.

If you have disabled the launcher and are unable to launch the game, you can force the game to use the launcher by adding a command line argument. Right click Marvel's Spider-Man: Miles Morales in your Steam Library, choose Properties, go to General.

Add -launcher in the field for Launch Options.