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Seeing a screenshot of the message would most likely indeed help understand what's wrong but I really doubt that's possible on Steam. You'd have to link a website like imgur for example or upload it as an Artwork on your profile.
Ultimately I think you might want to refund the game and get the Flashpoint upload of old Poptropica which is free and has way more island than this overpriced repack. If you need help with that or wish to ask why the game doesn't open on a more active place I recommend you join the Poptropica Discord server at https://discord.com/invite/Bk8DECn !