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Click on "N" and go to "Storage," filter for "resources" and go to logs. Look at the three numbers. The first is logs in your settlement, the second is claimed logs "waiting for deliver." The third is what is being delivered now. If all of your logs are tied up as "waiting for delivery" or "being delivered," you need to set someone to a higher delivery priority (or do it yourself). Coincidentally, if all your "top off" amount is tied up in delivery ("0" in the first column and the second column is higher than your "top off" amount) they won't cut anymore logs until what logs you have are used up. Set that threshold higher in the top off amount, while you work on your delivery chain.
If the production buildings are too far away from your settlement, check this thread out as you probably need to set up outposts to increase efficiency:
https://steamcommunity.com/app/1812450/discussions/0/4361250264575719206/
there has to be an ax i there or on them for them to do the chopping.
yup I hate that they fill that up then just leave it there.. pretty annoying.