退款方法，内附亲身退款的邮件内容

[瘦瘦叫小七]

帮助-steam客服-购买消费-选大多数-我对这项购买有疑问，然后写作文。我撰写的内容是
First, the game was officially removed the day after launch
Second, the publisher has left to update the game
Finally, this is a fraudulent product that should not be paid for by the consumer, and I want a refund and penalties against the publisher
之后等待Steam人工介入即可

[dou]

Originally posted by SandStone:

How is this a fraudulent product? There are DLCs out there that charge $30 for less than half the content this game provides, and there were games released with full retail price tag (Fallout76) with 1/4 the content and immense bugs.

I don't recall the original price, I believe this game was initially $20. You have your money's worth with this game. You have one story/campaign mode and Sandbox mode.

If the DLC is sold but not delivered, then it is fraud.
If Fallout 76 devs stopped updating their game with 1/4 of contents and bugs, then it is fraud.
This game was sold at $30 usd I think, which is typically a price for a complete game of this size.
There are people who bought this game at that price because they factored in the potential of the complete game. To them, this game is a fraud.
If you expected the current content to be worth $30, then that's fine for you. Enjoy your game.
But we are expecting a full price for a full game. Currently it is less than %50 complete. And so at least $15 are scammed.
Further more, by not taking action, you are also enabling the devs to abandon EA games because there are no consequences for them.

[moaninggale]

我不会退的，支持开发组。

[original shyster]

Originally posted by dou:

Originally posted by SandStone:

How is this a fraudulent product? There are DLCs out there that charge $30 for less than half the content this game provides, and there were games released with full retail price tag (Fallout76) with 1/4 the content and immense bugs.

I don't recall the original price, I believe this game was initially $20. You have your money's worth with this game. You have one story/campaign mode and Sandbox mode.

If the DLC is sold but not delivered, then it is fraud.
If Fallout 76 devs stopped updating their game with 1/4 of contents and bugs, then it is fraud.
This game was sold at $30 usd I think, which is typically a price for a complete game of this size.
There are people who bought this game at that price because they factored in the potential of the complete game. To them, this game is a fraud.
If you expected the current content to be worth $30, then that's fine for you. Enjoy your game.
But we are expecting a full price for a full game. Currently it is less than %50 complete. And so at least $15 are scammed.
Further more, by not taking action, you are also enabling the devs to abandon EA games because there are no consequences for them.

When we buy games from steam that are Early Access, we have an implicit understanding that we are buying the game AS IS. (And we should all know by now what the consequences of abandoning EA games are. No one buys any of their future games, which is a death knell for any company.) So complaining about this is a bit pointless, Because, you know. We have no idea why they stopped updating and communicating. I mean, considering the amount of detail and work that went on, this game was pretty damn close to a V1.0 launch, so it doesn't make any sense on why they would, of their own volition, fraud people. Now if you were to tell me that due to the squalid portrayal of people's state of living in this game, that a certain country is forcing the game devs to redo everything...I can understand that a bit more. But hey, I have no idea.

[dou]

Originally posted by original shyster:

When we buy games from steam that are Early Access, we have an implicit understanding that we are buying the game AS IS. (And we should all know by now what the consequences of abandoning EA games are. No one buys any of their future games, which is a death knell for any company.) So complaining about this is a bit pointless, Because, you know. We have no idea why they stopped updating and communicating. I mean, considering the amount of detail and work that went on, this game was pretty damn close to a V1.0 launch, so it doesn't make any sense on why they would, of their own volition, fraud people. Now if you were to tell me that due to the squalid portrayal of people's state of living in this game, that a certain country is forcing the game devs to redo everything...I can understand that a bit more. But hey, I have no idea.

Yes, when we buy EA there is always a risk and we effectively buy the product as is. But that doesn't mean we should just accept the result and accept it to be our fault for buying it. You are not gonna get better buyer protection and rights by not taking any action. All the rights we currently enjoy exist because people before us fought for them. Even if I don't feel it necessary to ask for a refund on a fraud basis I certainly won't discourage others from doing so. There was an EA game not long ago - mirror 2 - that publicly announced to refund everyone because they were not able fullfill their initial goals.
It doesn't really matter how good the game already is. There is another campaign with a new character and totally different jobs in the menu. There is at least 100% more content promised.
What makes this game particularly worse than just an abandonware is first they lied to us about the reason of the take down, they said it is because of some technical problem on older windows versions. Then when this lie became apparent they shut down all communication channels and online communities. Whether they did it or their government, the reasons, I don't care. I want a complete game or my money back.
There are no consequences for the devs. You might remember the company and not buy from them again but the devs certainly won't use the same company again. It's not like all these small indies have reputation to begin with.

[original shyster]

Originally posted by dou:

Originally posted by original shyster:

When we buy games from steam that are Early Access, we have an implicit understanding that we are buying the game AS IS. (And we should all know by now what the consequences of abandoning EA games are. No one buys any of their future games, which is a death knell for any company.) So complaining about this is a bit pointless, Because, you know. We have no idea why they stopped updating and communicating. I mean, considering the amount of detail and work that went on, this game was pretty damn close to a V1.0 launch, so it doesn't make any sense on why they would, of their own volition, fraud people. Now if you were to tell me that due to the squalid portrayal of people's state of living in this game, that a certain country is forcing the game devs to redo everything...I can understand that a bit more. But hey, I have no idea.

Yes, when we buy EA there is always a risk and we effectively buy the product as is. But that doesn't mean we should just accept the result and accept it to be our fault for buying it. You are not gonna get better buyer protection and rights by not taking any action. All the rights we currently enjoy exist because people before us fought for them. Even if I don't feel it necessary to ask for a refund on a fraud basis I certainly won't discourage others from doing so. There was an EA game not long ago - mirror 2 - that publicly announced to refund everyone because they were not able fullfill their initial goals.
It doesn't really matter how good the game already is. There is another campaign with a new character and totally different jobs in the menu. There is at least 100% more content promised.
What makes this game particularly worse than just an abandonware is first they lied to us about the reason of the take down, they said it is because of some technical problem on older windows versions. Then when this lie became apparent they shut down all communication channels and online communities. Whether they did it or their government, the reasons, I don't care. I want a complete game or my money back.
There are no consequences for the devs. You might remember the company and not buy from them again but the devs certainly won't use the same company again. It's not like all these small indies have reputation to begin with.

But that IS exactly what we have to accept if we want early access titles to even exist. That's kinda the point of the Early access blurb that we all see before we click the buy button. I'm not disagreeing with you that it is ♥♥♥♥♥♥ that this happened though. There are a couple points I'd like to bring up however.

1. it is highly unlikely that this game was purposefully meant to be a scam or abandon-ware. you don't finish 95% of a game, release a demo for play-testing then early access months later AND THEN stop selling the game (on steam) hours after release. I've seen a lot more scam/abandonware games, and they just keep selling, They just stop updating/communicating. The fact that they STOPPED selling means that someone else was involved with at least the level of potential legal action and they used the windows reason to stop selling. (I'm aware that third party key-resellers are selling the game somehow, but that is not the game company itself. and from what I hear, are not actively profiting from such sales, at least compared to selling it on steam due to currency disparity)
If we go with that assumption then, that makes a lot more sense for them deleting all of the media and everything else because they were strong armed into doing so. Otherwise, all of this makes zero sense. Just keep selling the game and reap the money. Why bother to go through the effort of stopping the sale of the game on steam?

2. As for WHY a particular group would do so...
Eh, I think you can probably guess that this game doesn't really show China (I think, considering the names, language, and the currency, the Kuai being a term for the Yuan.) in the best of light all the time. I still think it's pretty cool to see though, especially if this IS how life can be in China for those moving into the city with barely any money and experience for the first time. This game has a lot of soul in it and that's hard to find.

3. You keep saying no consequences for the developers, but we're seeing it right now. The game is getting blasted by negative reviews, some fair like the lack of communication and others I feel like are a bit needless but I digress. A game developer company WANTS & NEEDS to build their reputation and become a brand that people recognize so that people keep coming back to buy their games. No sane company would do this unless they were forced to because it's tantamount to suicide, How much did this game cost to develop? How many people were involved? Outside of selling 100k+ units in a single day, there's no way they made their money back hence the idea that this isn't meant to be a scam but someone's strong arming them. (What I figure anyway, this game has decent productions values and doesn't appear to be made at the lowest possible cost.)

[dou]

Originally posted by original shyster:

But that IS exactly what we have to accept if we want early access titles to even exist. That's kinda the point of the Early access blurb that we all see before we click the buy button. I'm not disagreeing with you that it is ♥♥♥♥♥♥ that this happened though. There are a couple points I'd like to bring up however.

1. it is highly unlikely that this game was purposefully meant to be a scam or abandon-ware. you don't finish 95% of a game, release a demo for play-testing then early access months later AND THEN stop selling the game (on steam) hours after release. I've seen a lot more scam/abandonware games, and they just keep selling, They just stop updating/communicating. The fact that they STOPPED selling means that someone else was involved with at least the level of potential legal action and they used the windows reason to stop selling. (I'm aware that third party key-resellers are selling the game somehow, but that is not the game company itself. and from what I hear, are not actively profiting from such sales, at least compared to selling it on steam due to currency disparity)
If we go with that assumption then, that makes a lot more sense for them deleting all of the media and everything else because they were strong armed into doing so. Otherwise, all of this makes zero sense. Just keep selling the game and reap the money. Why bother to go through the effort of stopping the sale of the game on steam?

2. As for WHY a particular group would do so...
Eh, I think you can probably guess that this game doesn't really show China (I think, considering the names, language, and the currency, the Kuai being a term for the Yuan.) in the best of light all the time. I still think it's pretty cool to see though, especially if this IS how life can be in China for those moving into the city with barely any money and experience for the first time. This game has a lot of soul in it and that's hard to find.

3. You keep saying no consequences for the developers, but we're seeing it right now. The game is getting blasted by negative reviews, some fair like the lack of communication and others I feel like are a bit needless but I digress. A game developer company WANTS & NEEDS to build their reputation and become a brand that people recognize so that people keep coming back to buy their games. No sane company would do this unless they were forced to because it's tantamount to suicide, How much did this game cost to develop? How many people were involved? Outside of selling 100k+ units in a single day, there's no way they made their money back hence the idea that this isn't meant to be a scam but someone's strong arming them. (What I figure anyway, this game has decent productions values and doesn't appear to be made at the lowest possible cost.)

The current system is not what we have to accept for EA. This rudimentary system of keep the game or refund exists because the demand for change is not strong, and that is because most games more or less do come to completion.
EA games sell promises. No matter how hard you convince yourself you are buying the game as it is released, the reality is more people see it as buying a complete game but paying early, and people will continue to buy promises in the future.
The current system is not the only way EA game can exist. There are other options such as the market platform holding a partial payment and either releases it to the devs upon promised features are delivered or returned to the buyers if the game is abandoned, or just remove the EA label and make all future contents come as DLCs thus completely removing the potential of selling promises. But sadly we are not even at the stage of discussing alternatives right now.
The reason why the game is abandoned, whether the devs makes money does not matter. The only thing we should care is whether contents are delivered. Even if the devs encountered difficulties beyond their control, they are not without fault because they lied to us about why the game was taken off. If they stated it is likely they cannot continue development on the first day people would have refunded the game right there and then. But now people have played and waited because the devs misled us to believe it was only because of a technical difficulty. Technical difficulties take only a few days to resolve. This announcement itself justifies a case of fraud.
Your argument of companies wanting to build a reputation applies only to those that still want to succeed. To a company that has already died and given up it is easier to use a new name for their next title, they don't have any reputation to preserve. Of course if it turns out this game becomes another No Mans Sky, I will be happy that I'm wrong when the full game is released.

[翻斗花园壮壮]

Hi there,

Thank you for contacting Steam Support and providing the information. We understand your disappointment.

As a customer service gesture we can issue a credit for the amount of your purchase into your Steam Wallet. The wallet credit will also remove the title or item from your account.

Please respond to this ticket and indicate whether you would like us to proceed with this credit.

You’ll need to respond and confirm before we proceed with this credit.

Steam Support
Yen

这个我直接回复同意就行吗，是直接退到钱包里是吧