still cant download the game

[tehwittlefishies]

it seems that me and some people that pre-ordered directly from bandai namco cant download the game, i have tried literally everything people have recommended.
my point is tho has anyone heard anything from bandai namco about this, i contacted steam support and they said to bandai namco, made a case there too but haven't heard anything back.
has anyone that has this issue heard anything from bandai namco???

[emanisraw]

i bought it off them too, no luck in downloading the game either. lmk if u find the solution pls.

[Firegeddon]

I managed to download by Refreshing a bunch of times last night. Sign out and back in from steam and even restarted pc once

[DerpyNoodle]

I bought the deluxe edition ahead of time and I can't play it :( On the product page it said that I would have access on the 7th and and its the 8th already and still no access >:(

[the hero 2fort needs]

same here, contacted both steam and bandai.

steam responded "testing starts on october 7th 3pm pdt"

it was the 7th at 7pm pdt when i sent them a support request.

[tehwittlefishies]

Originally posted by Yajirobe's katana:

same here, contacted both steam and bandai.

steam responded "testing starts on october 7th 3pm pdt"

it was the 7th at 7pm pdt when i sent them a support request.

this is what i got from steam

Hello,

Thank you for contacting Steam Support.

I can understand it can be frustrating on your side to experience this situation. I'm sorry for that.

We can see that you have successfully purchased DRAGON BALL: Sparking! ZERO Ultimate Edition

If you encounter issues accessing the game, since this title was not developed by Valve, we can only advise you to contact the game publisher’s official support team as they will have more detailed information on how to troubleshoot issues with their game.

Please reach DRAGON BALL: Sparking! ZERO support by using the information from the Official Support section here.

If there is any other issue you need help with, please let us know. We will be happy to assist you.

Steam Support
Konstantina

[leonardo.bilato03]

I had the same issue, I used the remote download function from my phone and it worked

[Accelerate Beyond]

go in the games store, click on steam left top corner, go offline mode and wait 2 sec than back to online mode....

[the hero 2fort needs]

got a response

"Hello,

We're sorry that the issue still persist.

As mentioned before, according to information you can find Recent Events & Announcements section for this game, the early access starts on 7 October at 3:00PM PDT - 8 October at 0:00AM CEST / 7:00AM JST.

If you encounter any issues accessing it, please note that this title was not developed by Valve, so we here at Steam Support do not have the tools or insight to effectively troubleshoot the issue you are experiencing.

We can only advise you to contact the game publisher’s official support team as they will have more detailed information on how to troubleshoot issues with their game.

You can reach DRAGON BALL: Sparking! ZERO support by using the information from the Official Support section here. (it linked to bandai)

Additionally, I can see, that you've added this game through CD Key and not purchased it on Steam. Therefore we are unable to help you with this purchase. If you wish to refund the game or encounter any other issues with CD Key, we can only recommend you to contact seller, from which you purchased this CD Key in order to get more assistance.

Steam Support
Hatoko"

this is out of steams hands it seems like, i contacted bandai 6 hours ago and no response, hopefull you guys get better luck, though im better off pirating the game at this point, and i am.

[Ak-Zero]

Originally posted by Accelerate Beyond:

go in the games store, click on steam left top corner, go offline mode and wait 2 sec than back to online mode....

The hero i need ! thank you my new friend !

[Lykos]

Originally posted by Accelerate Beyond:

go in the games store, click on steam left top corner, go offline mode and wait 2 sec than back to online mode....

This worked for me shout out to this goat

[J 4 c K]

Close steam from background and open it again
Always do this on game launches

[tehwittlefishies]

Originally posted by Yajirobe's katana:

got a response

"Hello,

We're sorry that the issue still persist.

As mentioned before, according to information you can find Recent Events & Announcements section for this game, the early access starts on 7 October at 3:00PM PDT - 8 October at 0:00AM CEST / 7:00AM JST.

If you encounter any issues accessing it, please note that this title was not developed by Valve, so we here at Steam Support do not have the tools or insight to effectively troubleshoot the issue you are experiencing.

We can only advise you to contact the game publisher’s official support team as they will have more detailed information on how to troubleshoot issues with their game.

You can reach DRAGON BALL: Sparking! ZERO support by using the information from the Official Support section here. (it linked to bandai)

Additionally, I can see, that you've added this game through CD Key and not purchased it on Steam. Therefore we are unable to help you with this purchase. If you wish to refund the game or encounter any other issues with CD Key, we can only recommend you to contact seller, from which you purchased this CD Key in order to get more assistance.

Steam Support
Hatoko"

this is out of steams hands it seems like, i contacted bandai 6 hours ago and no response, hopefull you guys get better luck, though im better off pirating the game at this point, and i am.

i submitted a case to bandai like 10ish hours ago and also haven't heard anything yet so idfk

[Mr.Zenny]

dude. steam is ♥♥♥♥♥♥... just ENTIRELY shut down steam over and over until it shows the instaloll buttton

[Sanja]

Originally posted by Firegeddon:

I managed to download by Refreshing a bunch of times last night. Sign out and back in from steam and even restarted pc once

thanks, i restartet steam and could directly install

[Yandere]

Originally posted by leonardo.bilato03:

I had the same issue, I used the remote download function from my phone and it worked

thanks for the tips it work for me