Game just keeps crashing to 2k support website :: TopSpin 2K25 General Discussions

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This topic has been pinned, so it's probably important

gcadays2009 Apr 22, 2024 @ 9:59pm

Game just keeps crashing to 2k support website

Drivers up to date, restarted pc, have a 4090 so none of this is an issue.

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Originally posted by Zeokage:

Originally posted by Surrexen:
Originally posted by Zeokage:
The first question is whether the 2K Support website opens up by itself when the crash happens.

If that's not happening, please make your own thread and list the usual stuff like specs.
Yes, when it crashes for me, it crashes to desktop and opens the support page. I am currently reinstalling the whole game so it'll be a little while before I can test again. The furthest I could get before if I clicked quickly was accepting on the screen where you can adjust the screen size. If I don't click anything at all when booting up the game, then it'll sit on the screen for changing the language for a few seconds then crash out.

This sounds like the anti-cheat update that NBA 2K24 received. So I'm copying some of the post I made on that situation.

First of all, delete any mods and verify your files. Other than modding or cheat programs, the following may need to be disabled to play the game based on that thread:

Google Drive
Turning off all graphic-related options for 2K24 in the NVIDIA control panel software (NOT the Geforce Experience one).
NahimicSvc64.exe
AMD Adrenalin
MobilePre Audio device monitor
VPN software

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Showing 121-135 of 176 comments

Atombom

Apr 29, 2024 @ 9:05pm

As of tonight, the game just crashes over and over.

I was an early adopter and have had zero issues with crashing until tonight. Every time the game launches, about a minute in, it crashes and a chrome webpage is automatically opened up to a 2K trouble shooting site...Umm, anyone else run into this? Troubleshooting now but this is odd.

#121

dareepa

Apr 30, 2024 @ 1:11am

I've been getting the crash since launch, hoping the recent patch would address the issue. Now I'm holding off for a refund within the next week if there isn't a fix.
Specs: 4090, 12900K, 32GB DDR5, Win 10, updated drivers

#122

greenfrah

Apr 30, 2024 @ 3:51am

I can run the game, just close nahimicsvc by task manager, thanks for the advice

Originally posted by CD 19XX:
For me it worked when i stopped NahimicSvc64.exe in the Task manager. thank you for this .

#123

1363834324 has TopSpin 2K25

Apr 30, 2024 @ 4:15am

Originally posted by AtomBom:
As of tonight, the game just crashes over and over.
I was an early adopter and have had zero issues with crashing until tonight. Every time the game launches, about a minute in, it crashes and a chrome webpage is automatically opened up to a 2K trouble shooting site...Umm, anyone else run into this? Troubleshooting now but this is odd.

Me too, after three days of playing, I started to have this situation! The problem is that I just played for an hour and I didn't have this situation, but it appeared when I logged in again.

#124

Atombom

Apr 30, 2024 @ 5:58pm

Nearly 24 hours now, gone through every post in this thread, and nothing has worked.

#125

Joshツ

May 1, 2024 @ 7:18am

yea mine just starts, black screen for like 10 seconds then crashes. Doesn't open a support website or anything. Just closes

#126

Zeokage

May 1, 2024 @ 8:19am

Originally posted by Joshツ:
yea mine just starts, black screen for like 10 seconds then crashes. Doesn't open a support website or anything. Just closes

If that's happening, it would be better to make a new thread.

#127

76561198186418301 has TopSpin 2K25

May 1, 2024 @ 4:03pm

Originally posted by R 4 Y D E N:
same here, game crash every time after about 30 seconds from launch, i7 12700K 4070Ti. No mod/anticheat/etc etc installed. Pls solve.

ho lo stesso problema tuo, sei riuscito a risolverlo?

#128

wahchupdood has TopSpin 2K25

May 2, 2024 @ 4:56pm

Also having issues with the game launching. I bought the deluxe edition and was able to play from the 23rd to the 25th. Once released it wouldn't open or launch.

No black screen, I see the title and the game launching. I launch it and 10 seconds later it crashes, no error code or support page.

Tried all the possible troubleshooting options; run as admin. Looked through task manager, I dont have nahimic services, AMD adrenaline, no VPN, no mods.

Running: AMD Ryzen 7 5800x, RTX 3080, Win 10.

#129

Zeokage

May 3, 2024 @ 12:28am

Originally posted by wahchupdood:
No black screen, I see the title and the game launching. I launch it and 10 seconds later it crashes, no error code or support page.

This thread is specifically for those getting the Support page. I'd create your own new thread for this.

#130

Káké

May 3, 2024 @ 7:17am

My question is: Why isn't this a priority. A lot of people complaining.

#131

Zeokage

May 3, 2024 @ 12:26pm

Originally posted by Duli:
My question is: Why isn't this a priority. A lot of people complaining.

I'm not sure why you would think it wasn't. Have you sent in a ticket to 2K Support?

#132

wahchupdood has TopSpin 2K25

May 4, 2024 @ 10:58am

Originally posted by Zeokage:
Originally posted by Duli:
My question is: Why isn't this a priority. A lot of people complaining.
I'm not sure why you would think it wasn't. Have you sent in a ticket to 2K Support?

I've actually been with both steam and 2k support about this issue since last week. Not sure if you can view or open it here --> https://support.2k.com/hc/en-us/requests/12718269?page=1

But 2k is saying my PC is the issue, when I stated to them that hundreds of other people are having the same issue as me, as per all the other forums I am keeping an eye on when it comes to fixing this issue.

They have yet to accept fault or even work to push a new patch to possibly fix this. Ive played plenty of other games where just 2 days after release, they already implemented 6 patches. Why is TopSpin 2k25, an strictly online game, get 1 patch to fix the server issue. When this patch came out, it seems this was when plenty of other people starting having this issue.

I had the deluxe edition so I was able to play it 3 days early no problem. When the game released and the patch came out, ive been unable to launch it. Its been a week and still no patches at all for any other issues they have, such as the balding issue, crashing on tiebreaks and onwards.

I want to love the game, but 2K is neglecting this game. You can kind of tell.

#133

Zeokage

May 4, 2024 @ 12:00pm

Originally posted by wahchupdood:
Originally posted by Zeokage:
I'm not sure why you would think it wasn't. Have you sent in a ticket to 2K Support?

I've actually been with both steam and 2k support about this issue since last week. Not sure if you can view or open it here --> https://support.2k.com/hc/en-us/requests/12718269?page=1

No-one can see other people's tickets. But as I said before, your issue isn't the same as the one in this thread because you're not getting the Support site crash.

#134