Master Key Glitch

[AJ ٿ]

The Master Key left my inventory, but I still need it for one more door and the ladder? I think I'm soft locked, im not sure why the Master keys left my inventory. The last things I unlocked was the stairwell in the Main Hall and I got the cutscene. After the cutscene, I lost the Master keys...

[vlad41213]

try to upload an earlier save, it disappeared from me after visiting the reception, and if it turns out, share the storage if it's not difficult

[Team17_Assist]

Hi AJ,

We're sorry to hear you're having this issue!

We have received similar reports of from other players of this issue, so thank you for sharing your report with us we greatly appreciate it.

We have passed your report on to the team to look into further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime and thank you for your patience in this matter.

Regards,
Team17 Support

[Team17_Assist]

Hi Aj,

The team has been taking a look into the issue you have reported and have requested the following information if you'd be so kind to share this with us:

• What exactly did you do minutes before noticing the missing key?
  
• Was the key also missing from the Map UI?
  
• Did you complete all mysteries before reaching the boiler room door?
  
• Did you collect most clues and no mystery conclusion?
  
• What was the sequence where the doors were opened?
  
• Did you play the game for a few hours before encountering the issue?
  
• Did you encounter any performance/FPS issues before the master key issue?

Get back to us when you can.

Regards,
Team17 Support

[AJ ٿ]

Sorry, reloading an earlier save fixed the issue, so we didn't see this until just now.

What exactly did you do minutes before noticing the missing key?
> We'd started to unlock the doors and we walked down the stairs and saw a cutscene in the crew quarters area. We noticed that there was still something to find in the mailroom so we went there and triggered a mystery so we solved it and watched a reenactment. After that, we went back to the door that we'd opened and it was locked. We noticed when we looked at the map that the master keys were missing. We even tried going back to the room where we got them and they were floating in the air but we couldn't retrieve them again.
Was the key also missing from the Map UI?
Yes
Did you complete all mysteries before reaching the boiler room door?
Yes
Did you collect most clues and no mystery conclusion?
We collected all available clues and solved most if not all mysteries
What was the sequence where the doors were opened?
We opened the door in the main hall area first then went upstairs and opened the one in the upper hall, then went to the one downstairs.
Did you play the game for a few hours before encountering the issue? Yes, we'd played for a few hours before that happened
Did you encounter any performance/FPS issues before the master key issue?
Not that we recall

Thanks for following up! We were able to complete it without any additional issues after reloading an earlier save.

[Team17_Assist]

Hi AJ,

Thank you for sharing that information with us we greatly appreciate it!

We've added this to our file on the issue for the team to aid in their investigation of the issue.

Apologies for any inconvenience this may cause in the meantime.

Thank you for your continued support!

Regards,
Team17 Support