faced with the problem of the universal key

[vlad41213]

He opened all the doors on the stairs after (except the door to the boiler room) which the key disappeared. I returned to Isabelle's room and he was hanging in the air without being able to pick him up

[Team17_Assist]

Hey GöksThePlays,

Thank you for sharing that!

We've added this to our file also for the team.

Thank you for your patience whilst this is looked into.

Regards,
Team17 Support

[TheAlienChef]

Messaggio originale di Team17_Assist:

Hey GöksThePlays,

Thank you for sharing that!

We've added this to our file also for the team.

Thank you for your patience whilst this is looked into.

Regards,
Team17 Support

Hi Team 17 Support,

I just had this exact same issue happen to me. I had gotten the master keys and got locked out of the stairwell and had the keys disappear on me as well. I solved it by reverting to an earlier save where I still had the key.

I was walking down the stairwell and I had two options of things to do. I could go to the mail room to find the completed newspaper article or go to the boiler room and investigate it[\spoiler]. I had completed every mystery that I could up to that point. In my first try, I went to the mail room and completed the mystery about what happened with the newspaper article and the expose. When I returned to the stairwell, it was locked, and I could not return through any of the doors that I had previously unlocked. In the second playthrough, I went to the boiler room first.

[Team17_Assist]

Hey TheAlienChef,

Thank you for taking the time to reach out and share your experience of the issue with us.

We've passed this across to the team as well to aid in their investigation.

Apologies for any inconvenience this may cause in the meantime and thank you for your patience!

Regards,
Team17 Support

[Javalon Dagrune]

I have the same problem. The master key disappeared. It is back in the bedroom but I can't interact with it. As I was wonder around just exploring the autosave over wrote any save where I still had the key.

[Nohm]

Same problem here.
I picked up the key, went to the Main Hall and opened the door to the little stairwell. I then went back to the Reception room for investigation. Back in the Main Hall the door was locked again and couldn't be reopened due to missing key. Loading the last autosave fixed that but I didn't recognise that the key wasn't in my inventory anymore. So I wandered around and thanks to the autosave I can't get any further right now. Key is floating in Isabels bedroom and can't be picked up.

Any solutions or workarounds by now?