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Your prowess is probably too high for your rank. Welcome to Harada's Tekken.
Usually you can fix it by either disabling then enabling matchmaking, or exiting to the main menu and going into matchmaking again. Tho this also stopped being reliable after the patch. What worked best for me is disabling crossplay
Stuck in limbo is correct. I can no longer progress through the ranks as I am getting stomped by Tekken GoDs on their 30th character. I decided when I first got this game that I would take 10 characters to blue ranks. I did that within a few weeks. Then the change happened to ranked and now I am paying the price for having a high prowess only because I use several characters. The game thinks I am just as good as a Tekken GoD and no matter what I put in my preferences for ranked, I will always get matched up against the ultimate sweats with no chance of winning. Sure, it's probably making me a better player, but it's still a bit demoralizing when you can't really see the progress based on your rank.
Namco seem to be on a crusade to destroy this game.