Crash/Bug Reporting Master Thread

[[Izmar] Community Manager]

Hello Fighters!

We appreciate your assistance in flagging launch bugs to our team! We're working to smooth out these issues, and your detailed reports are a huge help.

Please use this thread to flag general issues, and then send a more detailed ticket to our support team that includes the following information:

• Your computer specs
  
• The output of your DxDiags function.
  You can run this command by following these instructions >> https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85
  
• A screenshot of your graphics settings showing resolution, format, and all other relevant settings

You can then submit your ticket to support for your region!
North/South America: https://support.bandainamcoent.com/
Europe: https://service-en.bandainamcoent.eu/app/list_title/p/9622/TEKKEN%208
Asia: https://www.bandainamcoent.asia/default/contact-us
Japan: https://bnfaq.channel.or.jp/title/3016

[Known Issues]

Online Stability – Fix applied, should be working normally, but please report any additional issues.

Steam Deck Fatal Error - Possible Solution: Proton Hotfix, Details - https://steamcommunity.com/app/1778820/discussions/0/4147320059828061881/

Thanks for helping us get everyone back in the fight!

[Gauner]

I'm not getting any "Polaris" errors, the game just freezes up and I get an AMD driver "timeout" message. Not sure if this is the same problem everyone else is having. The performance itself is great so it can't just be my computer being too weak. Hoping this is being worked on as I currently cannot play the game in this state. It seriously crashes at complete random, even character creator or main menu will crash at random. Hell, it even managed to crash 10 seconds after booting the game one time.

[Paromc]

I have GPU underutilization, GTX 1050M 4GB. Performance stats reports 100% GPU utilization, but power consumption is like it loaded on 80+- %, and FPS is below locked 60. CPU i5 8250U, there is more then enough, because even if I disable Turbo Boost, and have 1600 MHz or so, there FPS is also around 50-60.

[Wasser900]

Over the last days i had this disk write error. I had looked up this Problem and every Video or article i saw didn't help.

[Kassel]

Messaggio originale di Carisma20:

Solved... changed DNS and now it works

what dns adress did you use?

[Howyoudoin']

Any fix for special Control randomly pop up in matches . I unbind it so I can’t turn it off when it pops up.

[mrlopesbrazil]

Messaggio originale di igor:

LowLevelFatalError [File:D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 1168]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed
at D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Almost all my problems occur on the Yakushima stage.
I tried every solution I found on reddit, forums here, and online searches to no avail.

ryzen 3700x /1080ti /32gb ram /win 10

same i7 8700 - 1080ti - 16gb ram - win 10

[Sura]

LowLevelFatalError [File:D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 354]
ShaderCodeArchive::DecompressShader(): Could not decompress shader (GetShaderCompressionFormat=Oodle)

rtx 4080/ i9-13900k/ 32gb ram/ win 11

I have yet to even make it to the main menu as I get this error everytime I launch the game. I have tried a bunch of recommended fixes for the ue-polaris crash, but none of them have worked.

[Castyles]

Just got a crash on Practice. "Fatal Error!"

And everytime I launch the game for the first time I get the "Initializing Sequence" whatever crash. Really annoying.

[naf]

Messaggio originale di mrlopesbrazil:

Messaggio originale di igor:

LowLevelFatalError [File:D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 1168]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed
at D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Almost all my problems occur on the Yakushima stage.
I tried every solution I found on reddit, forums here, and online searches to no avail.

ryzen 3700x /1080ti /32gb ram /win 10

same i7 8700 - 1080ti - 16gb ram - win 10

Exact same specs, exact same problem. Not going to go into details as to what I have tried because the list is too long and I dont want to waste your time in trying them. This is not your problem, I have raised this with Namco support and I would advise you do the same as this pinned post hasnt been updated since launch and is doing more harm than good.

If you want to increase the odds of this getting looked at sooner raise a ticket with Namco if you havent already using the respective link for your region in the pinned post.

[DesasteR]

Messaggio originale di mrlopesbrazil:

Messaggio originale di igor:

LowLevelFatalError [File:D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 1168]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed
at D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Almost all my problems occur on the Yakushima stage.
I tried every solution I found on reddit, forums here, and online searches to no avail.

ryzen 3700x /1080ti /32gb ram /win 10

same i7 8700 - 1080ti - 16gb ram - win 10

I7 6700k, 1080 Ti, 16 GB RAM, Win 10

Exact same crash - ok it is nothing new as many people have it. But I give up trying the various (generic) fixes found in other threads. At this point I am convinced that there is nothing we can do on our end. They have to fix this asap. I will create a ticket.

[Ekim94]

Messaggio originale di RaagnarV:

Messaggio originale di M2Fires:

Alright guys I tried a few fixes but I think I finally found one for the Polaris crash. At least since the recent fix I havent crashed yet played an hours worth of ranked and quick match. The fix may be going to the tekken 8 folder under your steamapps right click TEKKEN 8.exe then goto properties, then comparability, finally change the compatibility to windows 8 and check the box to run as administrator. Seems weird I know but so far the only thing that has genuinely worked for me hope it helps yall enjoy some GOOD ASS TEKKEN.

already tried and still crashes

yeah mine crashed later too but its less often..they need to update the game on their end tbh.

[BACKSTABUUU]

Messaggio originale di DesasteR:

Messaggio originale di mrlopesbrazil:

same i7 8700 - 1080ti - 16gb ram - win 10

I7 6700k, 1080 Ti, 16 GB RAM, Win 10

Exact same crash - ok it is nothing new as many people have it. But I give up trying the various (generic) fixes found in other threads. At this point I am convinced that there is nothing we can do on our end. They have to fix this asap. I will create a ticket.

Still getting them as well. I've tried every fix that's been floating around, nothing works.

i7 8700 - 1070 - 32gb RAM - win 10

Also submitted a ticket

[grabazz]

Any *ACTUAL* fixes for that Polaris crash? I can't load online fight lounge.
Edit: I can't load arcade mode, just like in the demo. Which means I can't get any achievements or unlock things.

[silver hermit]

Intel i5-12400F
Intel Arc A770
Driver Version: 4.6 (Compatibility Profile) Mesa 24.0.0-devel (git-3ca1f35cbf)
Kernel Version: 6.5.0-15-generic
Proton Hotfix

Getting Fatal Error still with proton hotfix-20240202-2-tekken-bdo-zau-p3r
Playing on my steamdeck though for now

[Buggy ✦★]

Messaggio originale di 1-800-IAM-WOLF:

Several Movies in the Gallery makes the game permanently hang.
Focring to ALT+F4 to close the game.
Happens on Movie 5-5, 9-1, 10-8 and 13-1

Ranked Mode immediately Crashes on Matchmale (leading to penalties).
Fatal Error: UE-Polaris Game has crashed and will close.

The same problem here ... Polaris Crash, loading stuck, crazy down variation fps in char selection. (training mode, story ... )
whats going on with this errors, I cant play 1 hour.

i9 13900k
RTX 4090
RAM 64 GB
Windows 11 pro

UE - Polaris

LowLevelFatalError [File:D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\RHI\Private\PipelineStateCache.cpp] [Line: 348]
Shader compilation failures are Fatal.