Crash/Bug Reporting Master Thread

[[Izmar] Community Manager]

Hello Fighters!

We appreciate your assistance in flagging launch bugs to our team! We're working to smooth out these issues, and your detailed reports are a huge help.

Please use this thread to flag general issues, and then send a more detailed ticket to our support team that includes the following information:

• Your computer specs
  
• The output of your DxDiags function.
  You can run this command by following these instructions >> https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85
  
• A screenshot of your graphics settings showing resolution, format, and all other relevant settings

You can then submit your ticket to support for your region!
North/South America: https://support.bandainamcoent.com/
Europe: https://service-en.bandainamcoent.eu/app/list_title/p/9622/TEKKEN%208
Asia: https://www.bandainamcoent.asia/default/contact-us
Japan: https://bnfaq.channel.or.jp/title/3016

[Known Issues]

Online Stability – Fix applied, should be working normally, but please report any additional issues.

Steam Deck Fatal Error - Possible Solution: Proton Hotfix, Details - https://steamcommunity.com/app/1778820/discussions/0/4147320059828061881/

Thanks for helping us get everyone back in the fight!

[Sergey_01]

Turok님이 먼저 게시:

Has anyone had success running Tekken 8 on MAC with M2 CPU with Whisky or Crossover windows emulator?
PS : on the same MAC Tekken 8 DEMO running perfectly

Wow! I thought I was the only one who played using crossover on macOS. Yes, the demo version worked fine. But the full game bought from Steam crashed after the intro video.

But when I downloaded Tekken 8 from torrent it worked fine. How is that possible?

[WhySoSerious?]

Hello. I have frame at the start of battle (loading screen). Fps drops from 200 to 15-20, then back again. It can take up to 15-20 seconds to load. Sometimes the fight loads quickly. The game is stable at 60 fps.

Ryzen 7 5700x
Rx 7800 xt
G.skill trident z 3200 32гб
I use HDD.

Ultra graphics (on low i have same problem).

[Lil Papa]

When I'm entering online, the game always crashing and window opens up that saying "The UE-Polaris Game has crashed and will close" (LowLevelFatalError). I tried everything and watched all tutorials. Nothing helps. Maybe it's something wrong with the game?

System Model: B450M S2H
BIOS: F50 (type: UEFI)
Processor: AMD Ryzen 5 2600 Six-Core Processor
Card name: NVIDIA GeForce GTX 1650 SUPER

[SkyNet]

Wow, just WOW! Tekken 8 is a 100% brand new expirience! Im nearly 40 and got something like that first time in my life:

Tekken 8 RESTARTS MY PC !!! No blue screen, no nothing.
For a second I thought it was electricity problem, but PC just casually starts over like nothing happens. What the hell Bamco? How did you do that, just WOW! Im really impressed.

I also need to add standard crashes to the desktop "UE-polaris" stuff every 3-5 online matches.

But those restarts.. god dayum..!! XD

i5 12600k
6800xt
16GB
SSD

[Fortune-]

I've completed everything in Arcade Mode and also leveled one of my characters to God of Destruction but the following player cosmetics are still locked:
1. Beginner Graduate - Player Title
2. Chick Chick - Title Plate
3. Below Freezing - Title Plate
4. Below Freezing - Health Gauge
5. Below Freezing - Player Information Panel

The game gives the message "Unlock with rank Up in Arcade Quest" when attempting to select any of these options. Other players are also running into the same issue:
https://www.reddit.com/r/Tekken/comments/1adq5pa/unlockable_player_title/
https://www.reddit.com/r/Tekken/comments/1aelvz1/unobtainable_title_platehealth_gauge_cosmetic/

Some are saying the issue happens when the player enters super ghost battles before completing the second region in Arcade Quest.

[tolga9009]

The customer support has been useless and they haven't even acknowledged the issue anywhere. Why are they asking everyone to post here, if they want to abandon this thread?

Does anyone have experience with refunding such buggy games? VALVE states the game can only be refunded within 2 hours, but the game is constantly crashing. Maybe if multiple people refund the game due to crashes, both Valve and Tekken will acknowledge it or atleast catch their attention: https://store.steampowered.com/steam_refunds/

Also: leave a negative review on Steam, so new buyers can see it aswell. You can also edit your review.

[Darth Ponzius]

I can't rematch online while using my main character Jin. I get this error: Connection timed out; error code A-02802-00898-1/FU8J-BBD836YHM6R and i get disconnect from the online of the game. With the other characters it's all fine. Other strange thing is i don't have a problem with Tekken ball.
I even found other players here on steam disccussion with my exact same problem but with their main character.
I already submitted a ticket and at the end of the day it didn't help, so i'm trying here too. It's a problem that starte on Tuesday (so maybe it has to do with the replay fix delivered earlier that day?). On the launch weekend i had zero problems. Please, please look in to this and if someone else here has the same problem as me, please write it up here.

[allenella]

Since a few hours ago, I have noticed a slowdown in the game performance, can't get a constant 60 frames. The benchmark has been going down from 245, and now it is on 97.

Uninstalling-Reinstalling the game made no difference.

Uninstalling and reinstalling the drivers made a difference for a moment only. Once the game is restarted, the game lags (offline)

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
Installed RAM 32.0 GB (31.8 GB usable)
Nvidia GeForce RTX 3050TI

[NFROST]

do y'all get problem when opening obs in the middle of training/queue?
on my radeon gpu(RX580 8GB), it resets itself
actually it does it in main menu too
tho if I first turn on OBS and then open tekken it records normally without any lags/issues

[Zalera]

HeavySmile님이 먼저 게시:

Can't connect with my friend any possible way. When we try to connect in arcade mode we have infinite searching for opponent. Lobby have other problem. We both push ready but my friend get to character choosing menu and I'm not.
PC specs.
Intel i5 12400F 2.5Ghz
GeForce 3060Ti 8Gb
Win 11
16 Gb Ram
Drivers up to date

Same

[Sergey_01]

tolga9009님이 먼저 게시:

The customer support has been useless and they haven't even acknowledged the issue anywhere. Why are they asking everyone to post here, if they want to abandon this thread?

Does anyone have experience with refunding such buggy games? VALVE states the game can only be refunded within 2 hours, but the game is constantly crashing. Maybe if multiple people refund the game due to crashes, both Valve and Tekken will acknowledge it or atleast catch their attention: https://store.steampowered.com/steam_refunds/

Also: leave a negative review on Steam, so new buyers can see it aswell. You can also edit your review.

Already done :)

[Fury]

DXGI_ERROR_DEVICE_HUNG on Fallen Destiny only

• Ryzen 5 2600
  
• RX 5700XT
  
• 16gb ram 3200mhz
  
• 700w psu
  
• Windows 11
  
  AMD Users seems to crash ONLY on Fallen Destiny. I've been playing this game smoothly, but when I fight on Fallen Destiny, I crash randomly.
  
  I've seen a lot of users reporting this issue on reddit
  
  
  • https://www.reddit.com/r/Tekken/comments/1ahp7xm/how_do_you_stop_dxgi_error_device_hung/
        
  • https://www.reddit.com/r/Tekken/comments/1agxn20/tekken_sometimes_crashes_on_this_map_will_this/
        
  • https://www.reddit.com/r/Tekken/comments/1aex3nh/dxgi_error_device_hung_only_when_playing_fallen/
        
  • https://www.reddit.com/r/Tekken/comments/1ael290/random_crashs_on_fallen_destiny_only/
    
  • https://www.reddit.com/r/Tekken/comments/1ad1osp/zero_crashes_on_cbt_and_demo_random_crashes_now/

[Matoro]

Matitos님이 먼저 게시:

Getting error code A-00302-00001-1. Can't play ranked, player match or quickmatch. I get this error after stage select when loading into the match. I can walk around in avatar lobby just fine, just can't play anyone.

I was playing player matches for like 4 hours then this happened in the middle of the session. That was 2 hours ago. Firewall settings look fine, defender has no mention of tekken in the logs. Tried with and without vpn. Restarted my pc, and reinstalled the game. Nothing seems to work

i have this too have you wound any fixes?

[Matoro]

Carisma20님이 먼저 게시:

Solved... changed DNS and now it works

what did you change it to?

[DanAndr]

My game crashes when I try to enter arcade mode and Tekken Lounge.

LowLevelFatalError [Fie:D:\p4\eagle\v100_xx2-buld_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Uti.cpp] (Line: 1168]
Interfaces.CopyCommandList->Close() failed

at D:\p4\eagle\v100_xx2-build_pkg_win\ue\Engine\Source\Runtime\D3D12RHI\Private\D3D12Commandlist.cpp:268
with error E_INVALIDARG