An error occured

[Fat Dibal]

I can't launch the game, the first menu is sayng "An error occured".

Is anyone experiencing the same problem ? How can I fix it ?

[TomT17]

Hey! I've moved this over to the Report A Problem forum so our support team can look into this :) Thank you!

[Fat Dibal]

TY !

[super-rat-musqué]

Same issue for me

[Team17_Helper]

Hello Everyone,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem launching the game.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or /http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we have this information, we will do our best to further assist you in resolving this matter.

Regards,
Team17 Support

[NekoOni]

https://justpaste.it/buhyq My game will not launch..

[Team17_Assist]

Hey NekoOni,

Thank you for getting in touch with us and for sharing your dxdiag!

We can see that you have a Vjoy device in your system, can you please disable this?
To disable your Vjoy device, please try the following:

1. Open Device Manager
   
2. Find "Human Interface Devices"
   
3. Then disable or uninstall Vjoy Virtual Joystick

Then please retest the game and see if the issue persists.

Get back to us when you can!

Regards,
Team17 Support

[Fat Dibal]

Hello, I bought the game and it is still not working ! Can you help me ?

Here is the information you asked : https://justpaste.it/3aozg

[NekoOni]

Team17_Assist님이 먼저 게시:

Hey NekoOni,

Thank you for getting in touch with us and for sharing your dxdiag!

We can see that you have a Vjoy device in your system, can you please disable this?
To disable your Vjoy device, please try the following:

1. Open Device Manager
   
2. Find "Human Interface Devices"
   
3. Then disable or uninstall Vjoy Virtual Joystick

Then please retest the game and see if the issue persists.

Get back to us when you can!

Regards,
Team17 Support

This worked! Thank you very much!

[Team17_Assistance]

Greetings Fat Dibal,

It looks like your graphics card drivers are out of date. Let's try to update them and retest the game by following these steps:

1. Go to the official NVidia download centre here[www.nvidia.com]
   
2. Using the dropdown menus, fill in your graphics card information and press "Search"
   
3. In the new page, click on Download and then Download again
   
4. Right-click over the file and select Run as administrator
   
5. If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
   
6. Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
   
7. You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
   
8. Next, choose Custom (Advanced). Then click NEXT.
   
9. Select Perform clean install and then click on NEXT.
   
10. Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

[Fat Dibal]

Hello, I did everyhing you asked, here is the new system informations : https://justpaste.it/bo5r2

To be more precise, I can launch the game, but the first loading bar stops at 10 % and I have a message saying "Une erreur réseau s'est produite, merci de réessayer" (My PC is in french sorry). Can you help me ? I don't want to refund the game but I will if it doesn't work :(

[Fat Dibal]

I didn't mention it, but it is still not working aha

[Team17_Assist]

Hey Fat Dibal,

Thank you for your reply.

Can you please unplug all devices from your PC except for your keyboard and mouse and test the game?
There is a current issue with some peripherals that can cause the game to crash so we'd like to rule this out.
Please unplug/disconnect if wireless all devices whether it's used for the game or not (Except your keyboard and mouse) to test.

Get back to us when you can!

Regards,
Team17 Support

[Fat Dibal]

Hello again, I did and it didn't change a thing ! The loading screen is stopping at 10 %, I have the message saying that there is a communication error, and my game doesn't crash, I can retry how many times as I want but the result is always the same

[Team17_Assist]

Hey Fat Dibal,

Thanks for confirming that for us.

So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?

Troubleshooting Network Connectivity: https://team17.helpshift.com/hc/faq/97-troubleshooting-network-connectivity/

if that doesn't help, can you please try changing your network to private?

1. Press your Windows button/ Select Start and type Settings
   
2. Select Network & internet > Wi-Fi/Ethernet depending on your connection
   
3. On the Wi-Fi/Ethernet settings screen under Network Profile Type, select Private Network
   
4. You may receive a permissions pop-up here to confirm the change, please select Yes

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

• Have been able to play previously without any connection issues occurring - i.e. playing the Headbangers demo or any tech tests prior to launch?
• What country are you currently living in?
• Steam Download Region (Steam Settings, Downloads)
• What is your internet speed? You can find this here: https://www.speedtest.net/
• Are you using a VPN?
• What is your NAT set to?
• Are you using a wired or wireless connection?
• How many friends do you have on your Steam friends list?
• What is your SteamID or URL?
• What is your Team17 username?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support

[Fat Dibal]

Hello, IT FINALLY WORKED !

All I had to do was to change my network to private :)

Thanks for your support and quick replies !