Can't start the game - "Network error"

[Ilumeo]

Hi,

I just got the game and I am unable to enter the game.
I keep getting a popup saying "Connection error - A network error has occured. Please try again."

I've tried flushing my DNS, I've made sure my drivers are all up to date, I've tried port forwarding. What else can I try next?

[NinjHack]

I'm also stuck and cannot launch a game du to network error, it did work fine 2 days ago and nothing has been changed on my computer..

[Team17_Service]

Hey both,

Thanks for getting in touch.

Sorry to see that you're having some issues connecting to the Headbangers.

So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?

• Troubleshooting Network Connectivity[team17.helpshift.com]

We would also recommend changing your Network Profile from Public to Private in your Windows settings if it isn't set to this already:

1. Press your Windows button and type Settings
   
2. Select Network & internet > Wi-Fi/Ethernet depending on your connection
   
3. On the Wi-Fi/Ethernet settings screen under Network Profile Type, select Private Network
   
4. You may receive a permissions pop-up here to confirm the change, please select Yes

Then retest the game and see if the error message still appears.

If you are still experiencing connection issues after performing the steps provided above and opening your NAT, can you please tell us the following information:

• What country are you currently living in?
  
• Steam Download Region (Steam Settings, Downloads)
  
• What is your internet speed? You can find this here: https://www.speedtest.net/
  
• Are you using a VPN?
  
• What is your NAT set to?
  
• Have been able to play previously without any connection issues occurring - i.e. playing the Headbangers demo or any tech tests prior to launch?
  
• Are you using a wired or wireless connection?
  
• How many friends do you have on your Steam friends list?
  
• What is your SteamID number?
  
• What is your Team17 username?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support

[aggie_hero]

Hello, your game is obv not that great if it’s keeps throwing Network Errors and we are all online.

[Team17_Service]

Hey aggie_hero,

Thanks for getting in touch!

Can you please confirm if you have tried the steps above and if the issue persists?

If so, can you please provide us with the information requested so we can investigate this further?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support