Game Freeze on Jump

[Omega Clown]

Hi, the game freeze everytime i press jump [space]. I tried to change the resolution as well thinking that maybe was a problem of my graphic video, but it keeps doing it.
Any help?

[Team_MDS]

Hello,

Thank you for playing the game and sorry about this crash. Can you send me your computer configuration (graphic card, processor, are you on a laptop...) ? And what you were doing exactly before it happened ?

MDS Team

[Omega Clown]

Originally posted by *******_MDS:

Hello,

Thank you for playing the game and sorry about this crash. Can you send me your computer configuration (graphic card, processor, are you on a laptop...) ? And what you were doing exactly before it happened ?

MDS Team

Hi,
Thank you for replying so quickly!

I'm playing on a MacBook Air 2017, 1.8 GHz Dual-Core Intel Core i5.
8 GB of Ram
Graphic: Intel HD Graphics 6000 1536 MB

I'm playing using Windows on Boot Camp.

The game is really fluid and everything is working perfectly, but when i try to jump, i can see the first frame of the action and then everything freeze.
Regarding what i was doing before it froze, nothing really because it freeze at the first jump in the tutorial

[Team_MDS]

Hello! The crashes occur in some cases, with specific graphics cards, our developers are working hard to solve this problem.

The problem seems to be a bug with the drivers for Intel processors and with DirectX11. Please make sure your drivers are up to date before running the game.

If the problem persists, we have added a DirectX12 compatibility which seems to fix the problem with some processors. This option can be enabled by entering the command -force-d3dx12 when you open the "Properties" menu and then "Launch Options" for the game in Steam.

Hope it will help you.

MDS Team

[Omega Clown]

Originally posted by *******_MDS:

Hello! The crashes occur in some cases, with specific graphics cards, our developers are working hard to solve this problem.

The problem seems to be a bug with the drivers for Intel processors and with DirectX11. Please make sure your drivers are up to date before running the game.

If the problem persists, we have added a DirectX12 compatibility which seems to fix the problem with some processors. This option can be enabled by entering the command -force-d3dx12 when you open the "Properties" menu and then "Launch Options" for the game in Steam.

Hope it will help you.

MDS Team

Tried to update all the drivers and the command on the Launch Option (i have installed DirectX12), still nothing unfortunately. I really hope it will be fixed soon.

[Team_MDS]

Originally posted by Omega Clown:

Originally posted by *******_MDS:

Hello! The crashes occur in some cases, with specific graphics cards, our developers are working hard to solve this problem.

The problem seems to be a bug with the drivers for Intel processors and with DirectX11. Please make sure your drivers are up to date before running the game.

If the problem persists, we have added a DirectX12 compatibility which seems to fix the problem with some processors. This option can be enabled by entering the command -force-d3dx12 when you open the "Properties" menu and then "Launch Options" for the game in Steam.

Hope it will help you.

MDS Team

Tried to update all the drivers and the command on the Launch Option (i have installed DirectX12), still nothing unfortunately. I really hope it will be fixed soon.

Hello,

Sorry about it. Our dev team will try to find a fix for it as soon as possible.

MDS Team