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Also check that "Harvest goods" is a task that is enabled and high up on the priority in the activities of the building.
You can check in the sheep's inventory if they currently have wool that can be collected. If they have wool but it's not being collected, here are a couple of possible reasons:
- workers usually wait until a sheep has 25+ wool before they shear them
- in winter, the sheep don't get shorn so that they can keep their coat as not to freeze
- the worker didn't have time to fo the task yet. Maybe they are trying to fulfill needs that have higher priorities like looking for food or warmth.
If the sheep don't have wool in the inventory or below 25, they need more time to grow their coat. If you need more wool, you could upgrade the barn for more space or build a second one :)
Edit: Nesh also made some good points in their comment above!
But sheep also produce wool in nature, so comfort is not a prerequisite for the production. You can also hunt wild sheep and get extra wool this way.