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We're sorry to hear you'ere having this problem. Unfortunately, we have not been able to reproduce it.
After completing the main missions, have you completed the secondary routes and unlocked the 'Challenge Mode'? Here you should find the type of crystals you'll need to level up all your dragons.
Please let us know, and we will continue to investigate.
Thank you.
Yes, there are some types of crystals that you can only get in the challenge mode and are necessary to upgrade all the dragons. There's a challenge mode for each level.
Let us know if you have any difficulties upgrading the dragons after completing the challenge modes.
Thank you.