Support & Bug Fixes

[XSEED Liz]

Thank you for joining us in Rigbarth for the launch of Rune Factory 5, ranger!

I wanted to make a central bug thread so you all know what we're working on and what information we need when you email us about any game bugs you encounter. I'll be trying to scour the threads for new issues, but if a bug is not up here already please post it in this thread so it'll be easy for me to find. We'd like to keep this thread focused on addressing gameplay issues, so for any questions or comments on other topics, please email [e-mail].

Useful debug information:

• DxDiag output
  
• Steps to reproduce the issue
  
• Screenshot of in-game settings and/or launcher settings
  
• Crash dump files
  Often located here %LOCALAPPDATA%\CrashDumps
  It would be from "Rune Factory 5.exe"

Please email [e-mail] with these details if you are experiencing issues with the game.

Here are some tips to make sure you're getting the best performance out of your PC!

• Make sure your graphics card is being fully utilized:
  
  • Stay updated with relevant drivers from your card manufacturer's website
    
  • Make sure you are using your main graphics card. Different graphics card manufacturers will have guides on how to always use your dedicated card.
• Add Rune Factory 5 to the exceptions of any antivirus program:
  
  • "Rune Factory 5.exe" is the executable file you need to add.
• Turn off any power saving mode your computer might be using:
  
  • Go to Control Panel\Hardware and Sound\Power Options
    
  • Balanced or High Performance profiles should be chosen. Any Power Saving mode will lower game performance.
    
  • If you are using a laptop, make sure it has sufficient charge or it may automatically go into a power saving mode.
• Make sure your PC has the latest Windows Update installed.

If you want advice on how to woo your favorite bachelor or bachelorette, feel free to check out the XSEED Games Discord channel! We hang around there too, sometimes:
http://discord.gg/xseedgames

[BlueFlames90]

Cutscene problems :I game full of bugs port not so good
Cutscene first too slow then much too fast
problem with controll (xbox charakter walks without doing)
I hope the developer fixes this...
Otherwise I really enjoy the game, but that's a real shame
and yes i also played the (SWITCH verion) without any problems.

[EXïŦ]

don't know if this was reported. i get drifting problems with this game and it happens often.

[venus.calous]

Ryker gave me mission to kill 3 Griffin at Northern Phoros, but after I done it. The mission stuck and wont gone away. https://postimg.cc/LJPVyr0m

[jlcryu]

Bonjour ,après avoir fait le prologue ,de retour du champ ,je me couche et la au réveil ,écran noir ,j'ai essayé tous les astuces donné ici ,désactiver vsync ,etc.. rien ne marche ,payer un jeu plus de 60 euros pour jouer quelques minutes ,c'est presque de l 'escroquerie .Donc pour l instant impossible de jouer ,j’espère un correctif sous peu

[HDNept]

Game often locks up at loading screens. There is no apparent crash. The game remains responsive since you can keep pressing buttons on controller and you can see the screen tips changing with every button press but it never leaves the loading screen and the only way to fix that is to close the game and restart.
I also noticed that in some cases before this happens the game fails to load textures properly. This has created some weird situations where I clip through the world and manage to get underwater or the game would render the people but not the buildings or certain structures.
It seems that those 2 problems are connected somehow. I developed the habit to save often and on different slots to avoid corrupting them but this is getting really annoying. I dare not use teleport at all because the chance of the game locking up is really high.

[dukisuki]

Anyone having random crashes? I always get it randomly playing the game while I have a stream on with brave. It also kills whatever I have streaming.

Windows 11
Ryzen 4800H
RTX 3060/integrated

[Cortez]

Steam Cloud removed my save files. I played primarily on Computer A for a while, and then I moved to Computer B. Using steam cloud I had the save files from Computer A on Computer B, I loaded up my save and played for a few minutes to test. When I next came back to Computer A my save was gone. I checked in AppData and there are still the saves there, I can tell they are my save files from the save slot numbers, but they're all empty.

[Syliss]

I run a multi monitor setup one is 1920x1080 (Thats used for discord and other apps like Streamlabs OBS) and the other is a 3840x2160 that i use for gaming. I cannot select anything above the 1920x1080 resolution if my second monitor is plugged in but i CAN if its unplugged. If i set the setting to 3840x2160 save the settings then restart with my second monitor plugged in it reverts it back to 1920x1080. ALL my games are played on the 3840x2160 screen.

[IndigoAura]

Originally posted by Syliss:

I run a multi monitor setup one is 1920x1080 (Thats used for discord and other apps like Streamlabs OBS) and the other is a 3840x2160 that i use for gaming. I cannot select anything above the 1920x1080 resolution if my second monitor is plugged in but i CAN if its unplugged. If i set the setting to 3840x2160 save the settings then restart with my second monitor plugged in it reverts it back to 1920x1080. ALL my games are played on the 3840x2160 screen.

ran into this as well, the solution for me was to disconnect all other monitors other then the 4k one, then reboot, then run the configuration. all resolutions showed up after that. i configured properly, disabled the launcher on game start, then reconnected the other monitors. so far it works.

[LevyIsFine]

Hi! I just want to report a lighting glitch with the ruins when you approach them. Once you get close, it's fine. I know it's not really game-breaking, but I thought it'd be worth reporting. The games great so far, love it!

[Mahoromatic]

I have turned V-sync off in nvidia settings and STILL cannot progress through the first night. (Still an infinite black screen) This needs a fix ASAP.

[Syliss]

Originally posted by IndigoAura:

Originally posted by Syliss:

I run a multi monitor setup one is 1920x1080 (Thats used for discord and other apps like Streamlabs OBS) and the other is a 3840x2160 that i use for gaming. I cannot select anything above the 1920x1080 resolution if my second monitor is plugged in but i CAN if its unplugged. If i set the setting to 3840x2160 save the settings then restart with my second monitor plugged in it reverts it back to 1920x1080. ALL my games are played on the 3840x2160 screen.

ran into this as well, the solution for me was to disconnect all other monitors other then the 4k one, then reboot, then run the configuration. all resolutions showed up after that. i configured properly, disabled the launcher on game start, then reconnected the other monitors. so far it works.

This worked for me after i unchecked the tickbox to load the config screen on launch. When that reopens it resets the resolution. If the config screen reopens for anyreason i have to redo the work around to get the 4k resolution back.

[Kasma]

Another report for the anime cutscenes being broken preventing you from being able to begin the game, as well as the intro and title screen being broken. Any kind of temporary hotfix would be great because the game is genuinely unplayable in the meantime. Disabling Vsync does not work for all users.

[Asra]

Originally posted by venus.calous:

Ryker gave me mission to kill 3 Griffin at Northern Phoros, but after I done it. The mission stuck and wont gone away. https://postimg.cc/LJPVyr0m

Talk to him again to complete it. Those quests need to be reported to the quest giver.

[Cortez]

Originally posted by Cortez:

Steam Cloud removed my save files. I played primarily on Computer A for a while, and then I moved to Computer B. Using steam cloud I had the save files from Computer A on Computer B, I loaded up my save and played for a few minutes to test. When I next came back to Computer A my save was gone. I checked in AppData and there are still the saves there, I can tell they are my save files from the save slot numbers, but they're all empty.

Just noting this happened a second time. I turned off steam cloud and started a new file, and when I came back the next day steam cloud was back on and telling me I had a conflict between local and cloud. I told it to choose the local file, and when I started it up I had no saves again. This time I had at least backed it up, but even copying save files into AppData wasn't enough, I needed to copy the whole folder, probably to get the rf5_system file? I recommend everyone back up their saves locally, they are very unstable.