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Can I please get you to try booting up the game again and let us know how you go?
Kind Regards,
Support Team
Can you please write a ticket up on our support website support.bigant.com and let us know the ticket number here, it will make it easier to ask for further information on there including sending us a screenshot of the sign in error screen.
Kind Regards,
Support Team
No one replaying me on ticket past 3 days n still I'm waiting for ur support team answer for slove ma problem...??? N I'm wastinga 1064 hours for this one day log in screen pop up connection error n all finish even ur support team nt guide me properly totally disappointed after spending lots of time in this 😩
Thanks for being patient, we at Big Ant have a 5 day work cycle and were investigating the specific issue that you have been facing yesterday. Our Support Team have come up with a few more questions, looking forward to your response.
Kind Regards,
Support Team
BRO TRY THIS I think it's work for u
Can I please get you to do the following:
Click the start button
Type cmd and right click "Command Prompt" and select Run as administrator
Then type netsh winhttp reset proxy
Then try running the game
still i did nt getting ma problem sloved n i dnt even think ur team takeing me seriously bc 2 days no responce from ur team side n give me usless giude that all tips n all on internet n not working at all if u guys dnt wann take seriously than told me n give me atlest ans after that i aslo nt intrested to waste ma time on this usless game for me bc it's nt working anymore from me i think so and it's relly long time to not slove problem n getting usless que n ans form ur support team i hope JF atlest u give me ans that i wanted...
I have added a comment on the support site which will help us investigate more as to why you are facing this issue.
Kind Regards,
Support Team
resloved ma problem <3 thank u
Are you facing the same issue with 26279936B110000105801447 displayed on your screen when you boot the game up? if so we will need you to put in a support ticket and we will take it from there.
Kind Regards,
Support Team