Crashing after Win 11 24h2 update

[Psilynt1]

I have a Ryzen 5 7500f and an MSI 4070 Super. I played the game for about 30 hours on Win 11 23h2 before I got the win 11 24h2 update installed. Now the game crashes within 5 minutes of loading up a saved game. I've tried removing GPU OC, CPU OC, re-install nvidia drivers, re-install chipset drivers, and I've even deleted and re-downloaded the game itself. Nothing seems to help, it just keep crashing to the desktop without warning. Is anyone else having this issue?

[Psilynt1]

I opened up one of the crashdump files in my Documents folder CrashDump_2024.08.30_12.31.14.440.mdmp with WinDbg.

The crash dump points to an Access Violation (0xc0000005) error in the ucrtbase.dll module, specifically during a memcpy operation. This type of error typically occurs when the program attempts to read or write to a memory address that it doesn’t have permission to access.


0:055> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 405

Key : Analysis.Elapsed.mSec
Value: 1209

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 187

Key : Analysis.Init.Elapsed.mSec
Value: 4156

Key : Analysis.Memory.CommitPeak.Mb
Value: 511

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_ucrtbase.dll!memcpy

Key : Failure.Hash
Value: {731a66c7-6985-15fa-895b-5aa953069a01}

Key : Timeline.OS.Boot.DeltaSec
Value: 61207

Key : Timeline.Process.Start.DeltaSec
Value: 69

Key : WER.OS.Branch
Value: ge_release

Key : WER.OS.Version
Value: 10.0.26100.1

Key : WER.Process.Version
Value: 1.0.0.0


FILE_IN_CAB: CrashDump_2024.08.30_12.31.14.440.mdmp

COMMENT: Frostbite MiniDump. Address: 7ff869d9ddde (In Windbg type: .ecxr)
[EOF]

NTGLOBALFLAG: 0

CONTEXT: (.ecxr)
rax=000000105659ff1e rbx=00000001bfe9c8e0 rcx=00000010566c1f20
rdx=00000001395e0f82 rsi=0000000000000008 rdi=000000007bed9a20
rip=00007ff869d9ddde rsp=000000000082f5f8 rbp=00000000020fd3e2
r8=00000000277f6777 r9=fffffffffffffffe r10=00007ff869cb0000
r11=00007ff869d9ddb1 r12=000000105582dbe6 r13=0000000000000000
r14=000000007bed98f0 r15=0000001055810070
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
ucrtbase!memcpy+0x30e:
00007ff8`69d9ddde c5fe6f6260 vmovdqu ymm4,ymmword ptr [rdx+60h] ds:00000001`395e0fe2=??
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff869d9ddde (ucrtbase!memcpy+0x000000000000030e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000001395e1000
Attempt to read from address 00000001395e1000

PROCESS_NAME: Dead Space.exe

READ_ADDRESS: 00000001395e1000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000001395e1000

STACK_TEXT:
00000000`0082f5f8 00007ff8`174d3e00 : 00000000`00000000 00000000`00000000 00000000`020fd3e2 00007ff8`69c13191 : ucrtbase!memcpy+0x30e
00000000`0082f600 00007fff`a15587a6 : 00000000`652e7800 00000000`652e7800 00000010`55810070 00000000`7bed9a20 : D3D12Core!CLibrary::Serialize+0x330
00000000`0082f6b0 00007fff`a1599dcc : 00000000`652e7800 00000010`55810070 00000000`0082f788 00000000`00000010 : Engine_Render_Core2_PlatformPcDx12+0x1987a6
00000000`0082f6e0 00000001`4237e809 : 00000000`652e7800 00000010`55810070 00000000`0082f830 00000000`00000000 : Engine_Render_Core2_PlatformPcDx12!DeviceInit+0x3b7ec
00000000`0082f730 00000001`42378c50 : 00000000`652e7800 00000000`123f0258 00000000`124250f0 00000000`123f0258 : Dead_Space!ffxFsr2ResourceIsNull+0x7659
00000000`0082fc00 00000001`4237d09a : 00430065`006e0069 00000000`652e7800 00000000`00000000 00000000`00000000 : Dead_Space!ffxFsr2ResourceIsNull+0x1aa0
00000000`0082fd20 00000001`4099904d : 00000001`44e51b50 00000001`44bf1138 00000000`114a6900 00000001`44e51b50 : Dead_Space!ffxFsr2ResourceIsNull+0x5eea
00000000`0082fdb0 00000001`418f9e46 : 00000000`114a6900 00000000`000024f4 00000000`00000000 00000001`42e2e9fa : Dead_Space!ffxGetCommandListDX12+0x15cc6d
00000000`0082fe40 00000001`418f9d04 : 00000000`364f1840 00000000`364f1800 00000001`40998ed0 00000000`00000000 : Dead_Space!ffxGetCommandListDX12+0x10bda66
00000000`0082fe90 00000001`411afcc0 : 00000000`00000000 00000000`00000000 00007bce`4f1a06e6 00000000`114a6900 : Dead_Space!ffxGetCommandListDX12+0x10bd924
00000000`0082fed0 00000001`415267f6 : 00000001`40998ed0 00000000`114a6900 00000000`114a6900 00000001`40998ed0 : Dead_Space!ffxGetCommandListDX12+0x9738e0
00000000`0082ff00 00007ff8`69cc4ea0 : 00000001`9e7f3f70 00000000`00000000 00000000`00000000 00000000`00000000 : Dead_Space!ffxGetCommandListDX12+0xcea416
00000000`0082ff30 00007ff8`6bdbdbe7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x30
00000000`0082ff60 00007ff8`6c185a6c : 00000000`00000000 00000000`00000000 000004f0`fffffb30 000004d0`fffffb30 : kernel32!BaseThreadInitThunk+0x17
00000000`0082ff90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2c


SYMBOL_NAME: ucrtbase!memcpy+30e

MODULE_NAME: ucrtbase

IMAGE_NAME: ucrtbase.dll

STACK_COMMAND: ~55s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_ucrtbase.dll!memcpy

OS_VERSION: 10.0.26100.1

BUILDLAB_STR: ge_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 6.2.26100.1591

FAILURE_ID_HASH: {731a66c7-6985-15fa-895b-5aa953069a01}

Followup: MachineOwner
---------

[Psilynt1]

I deleted the entire "cache" folder under "C:\Users\[username]\Documents\Dead Space (2023)" and that seems to have fixed my issue. I've been playing for the last 45 minutes without issue or event.

[NativeOne]

Originally posted by strictlyfocused02:

I deleted the entire "cache" folder under "C:\Users\[username]\Documents\Dead Space (2023)" and that seems to have fixed my issue. I've been playing for the last 45 minutes without issue or event.

Good catch .. +Rep

[Rapscallion]

I played this game a month ago, everything was fine. Suddenly boot up this weekend, and the game immediately freezes and my PC reboots. Happened a few times, until I deleted the 'cache' folder, as suggested in this thread. Don't know what happened to this game but thanks for the work-around.

[DANBi]

I am having exactly the same Issue, Today I did a manual update from Windows 11 23H2 to 24H2 and Dead Space, which I had been playing without any problems until last night, crashed and is now unplayable. Thanks for the info, I'm going to try your solution now.

[DANBi]

Your solution seems to have completely solved my problem Thank you so much I was about to give up on the game you saved me

[Defonten]

Originally posted by strictlyfocused02:

I deleted the entire "cache" folder under "C:\Users\[username]\Documents\Dead Space (2023)" and that seems to have fixed my issue. I've been playing for the last 45 minutes without issue or event.

I have this folder empty. The problem is the same after 24h2 the game stopped running!

[josehand1]

I want to add that deleting the cache folder as said above also solved it for me! Thanks!

[BioJostin]

Originally posted by strictlyfocused02:

I deleted the entire "cache" folder under "C:\Users\[username]\Documents\Dead Space (2023)" and that seems to have fixed my issue. I've been playing for the last 45 minutes without issue or event.

Yes, it solved my problem too, Im grateful for that, you won a reward for that, the radiant award btw

[xtasy549]

Today I updated my Windows to 24H2 and sudden crashing showed up

[mrikv]

Originally posted by NativeOne:

Originally posted by strictlyfocused02:

I deleted the entire "cache" folder under "C:\Users\[username]\Documents\Dead Space (2023)" and that seems to have fixed my issue. I've been playing for the last 45 minutes without issue or event.

Good catch .. +Rep

YESSSS!!!!

[GalaxyEnd]

Originally posted by strictlyfocused02:

I deleted the entire "cache" folder under "C:\Users\[username]\Documents\Dead Space (2023)" and that seems to have fixed my issue. I've been playing for the last 45 minutes without issue or event.

You're a life saver

[kstev99]

24H2 is breaking a LOT of games. After Dead Space became very stuttery and crashed 6 times, I began checking into it. My Internet Browsing also reduced to a crawl. Ended up reverting back to 23H2 until MS straightens this crap out. Blocked automatic update to 24H2 using GRC InControl (Very simple)

[petter2]

This solution solved my problem. Thank you very much!

[mentor07825]

This fixed my problem as well, thank you very much!