Game does not use GPU, causing a DXGI hang crash

[Don Falcone]

Whenever I load up the game and start the intro, the VRAM on my 2080Ti will fill up, but there will be no activity on the GPU after that. All the processing is foisted on the CPU, leaving it at a constant 95%-100% utilization while GPU utilization is at 1%-6% max.

After about a minute this throws a DXGI_ERROR_DEVICE_HUNG error and consequently crashes the game. This does not happen in any other game for me, even other Frostbite games like BF2042.

If anyone knows of a way to fix this so I can actually play the game past the intro conversation with Kendra I would appreciate it. Thank you.

[Ekis93]

Sadly the GPU and CPU usage is hardcoded in the software. What CPU do you have atm?

[Don Falcone]

Originally posted by Ekis93:

Sadly the GPU and CPU usage is hardcoded in the software. What CPU do you have atm?

i7 9700K, which should exceed the one listed in the minimum requirements they posted a while back

[WhipMyWombat]

Originally posted by Don Falcone:

Originally posted by Ekis93:

Sadly the GPU and CPU usage is hardcoded in the software. What CPU do you have atm?

i7 9700K, which should exceed the one listed in the minimum requirements they posted a while back

yep same cpu aswell ive also got a amd radeon vii gpu aswell and it constantly getting the dxgi error as soon as the intro to the game starts

[✪ Wuhan Warrior 🍉🍉]

Someone was mentioning something about going into windows settings>graphical>dead space> and choose the high performance option (selecting your GPU instead of letting windows decide).

I dont have such issues, but I did that regardless and its running fine for me.

[Ekis93]

I know people tend to blame Denuvo but in this case I don't know what else could be causing the CPU bottleneck. I had the same issue with AC: Origins and Valhalla where my i7 7700k would fluctuate between 90-100%

[Don Falcone]

As far as solutions go, so far I've tried:

- Switching from Game Ready to Studio drivers

- Rerolling to 527.37 as that's what an EA employee on their tech support forum recommended as a potential fix

- Forcing a 60FPS cap

- Turning down all settings ingame

- Every permutation of DLSS, FSR, and RTAO settings

- Forcing the game to use the GPU and not integrated graphics in Nvidia Control panel and the Windows graphics settings

- Clean booting with no background services other than mandatory Microsoft ones

- Reinstalling to the same SSD, installing on a different SSD, installing to an HDD

- Turning TDR delay on, and turning TDR off altogether, which just made my screen freeze rather than just cause a crash, forcing me to restart my PC

Still the same error every time at the same spot, right after high quality textures load in when Kendra touches Isaac's shoulder in the intro.

[WhipMyWombat]

Originally posted by Don Falcone:

As far as solutions go, so far I've tried:

- Switching from Game Ready to Studio drivers

- Rerolling to 527.37 as that's what an EA employee on their tech support forum recommended as a potential fix

- Forcing a 60FPS cap

- Turning down all settings ingame

- Every permutation of DLSS, FSR, and RTAO settings

- Forcing the game to use the GPU and not integrated graphics in Nvidia Control panel and the Windows graphics settings

- Clean booting with no background services other than mandatory Microsoft ones

- Reinstalling to the same SSD, installing on a different SSD, installing to an HDD

- Turning TDR delay on, and turning TDR off altogether, which just made my screen freeze rather than just cause a crash, forcing me to restart my PC

Still the same error every time at the same spot, right after high quality textures load in when Kendra touches Isaac's shoulder in the intro.

exactly the same as me i can get as far as kendra touching isaacs shoulder then it either throws a dxgi error or freezes my whole computer im starting to think they literally have not added support at all for certain GPUs the absolute state of modern gaming lol

[Don Falcone]

Originally posted by WhipMyWombat:

Originally posted by Don Falcone:

As far as solutions go, so far I've tried:

- Switching from Game Ready to Studio drivers

- Rerolling to 527.37 as that's what an EA employee on their tech support forum recommended as a potential fix

- Forcing a 60FPS cap

- Turning down all settings ingame

- Every permutation of DLSS, FSR, and RTAO settings

- Forcing the game to use the GPU and not integrated graphics in Nvidia Control panel and the Windows graphics settings

- Clean booting with no background services other than mandatory Microsoft ones

- Reinstalling to the same SSD, installing on a different SSD, installing to an HDD

- Turning TDR delay on, and turning TDR off altogether, which just made my screen freeze rather than just cause a crash, forcing me to restart my PC

Still the same error every time at the same spot, right after high quality textures load in when Kendra touches Isaac's shoulder in the intro.

exactly the same as me i can get as far as kendra touching isaacs shoulder then it either throws a dxgi error or freezes my whole computer im starting to think they literally have not added support at all for certain GPUs the absolute state of modern gaming lol

So after the update, and also using the DXGI Vulkan bypass, and setting the GPU to Debug mode in the Nvidia control panel, the DEVICE_HUNG crash doesn't happen in the intro anymore. Might happen later, though it's still worth a shot if you kept on having the same problem even after the patch