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I'm sorry to hear about your issue. Please get in touch with our Player Support using the contact form HERE [11bitstudios.com] or by writing to techsupport@11bitstudios.com and let them know about the issues you are experiencing. They will do everything they can to try and help you.
Please send them your DxDiag file as well as, a video of this issue if possible. You can find steps to get the file in the link provided.
I wish you a great day!
Did you find a solution? I can only play in 1080p and my tv it’s connected to is 4K. It’s the only game that has a maximum of 1080 in the resolution options