Crash at cutscenes - Full error message written

[The Yori]

LowLevelFatalError [File:F\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed at F:RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 with error DXGI_ERROR_DEVICE_REMOVED with reason: DXGI_ERROR_DEVICE_HUNG


After about 5 crashes I finally finished the first mission, but now I can get past the cutscene of the police car stopping at the station. it crashes everytime the new cutscene is about to start. it seems to crash at every second cutscene, so when there are cutscenes back to back there is a high change it crashes before the game saves.

[Octavian]

They broke the game with the day 1 patch. Fatal Error Crashes non stop now when I had a previously flawless demo experience.

[The Yori]

Originally posted by Octavian:

They broke the game with the day 1 patch. Fatal Error Crashes non stop now when I had a previously flawless demo experience.

I have disabled DLSS and running on TAA. I can't even get 60 FPS with my 4070 and i9-13950HX, but no more crashes. With DLSS I got about 110 to 120. They really need to fix it soon.

[Idiot Space Fish]

What causes this for me is my VRAM getting maxed out. For some reason this game does not like running out of VRAM.

I have Task Manager on a second monitor with the GPU monitoring up and **every time** I reach 11,5GB out of the 12 available on my 4070 the game crashes with that exact same error message.
If I reduce VRAM usage in any way (lowering the details, disabling Frame Generation or DLSS altogether) the game stops crashing.

If you are able to check your VRAM usage in any way (such as using MSI Afterburner/RTSS or keeping Task Manager open while running the game) check if that's also happening on your end

[Mr Red]

I know this was awhile ago, but I had the same issue with the Fatal Error crash on the street vulture level, right when you beat the Boss robot. Once defeated, the game crashes instead of showing the cutscene to the memorial hospital.

Not sure if this will work for you, but I found a solution here.
https://respawnfirst.com/robocop-rogue-city-fatal-error-fix/

The one that worked for me was Troubleshooting compatibility.
I also set my graphics to low, just so I could get through the cut scene for the hospital, note its still laggy as ever, just give it time.

- Right-click RoboCop: Rogue City in the Steam library
- Go to Manage > Browse local files
- A new window will open with the game files
- Right-click the executable
- Select properties and go to the Compatibility tab
- Click “Run compatibility troubleshooter”
- Let Windows do its thing
- Click Try recommended settings and apply them
- Play RoboCop: Rogue City and it won’t crash

[IRONMAN]

listen to how much time has passed and no one is itching, but what the hell are the developers doing? the game just crashes and crashes and there is no one to care.

[The Yori]

Originally posted by IRONMAN:

listen to how much time has passed and no one is itching, but what the hell are the developers doing? the game just crashes and crashes and there is no one to care.

I found a "Fix" to get through the game, but I barely had 50 fps throughout the whole playthrough. My specs are high-end and pull triple digit fps in modern AAA titles, but this AA title spat in my face. It severely ruined the experience for me. It saddens me as I otherwise would have loved it as much as their Terminator game.

I can only hope that the major update that comes soon, fixes the game for those who want to give it a 2nd chance.

[Hydroculator]

LowLevelFatalError [File:F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed
at F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Four months later, still there.

Devs? Do you even read the bug reporting forum?

[The Yori]

Originally posted by Hydroculator:

LowLevelFatalError [File:F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed
at F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Four months later, still there.

Devs? Do you even read the bug reporting forum?

My "fix" was to disable DLSS and use Vsync, if I remember correctly. I haven't played it since it came out.

[CyFiver]

I am actually getting this periodically also. My rigs build is in my profile and so far it's happened twice. Once before the first Encore when I pressed the button to access the door then once just now when about to go into the Police Station Office to meet the guy afterwards. I was walking down the metal staircase where the Optional Quest officer talks to you before you get to the head office.

Outside of that though things are great in 4k.

[Lagoah]

Same problem here. Lowering resolution to get trough the cutscene and changing back after is only thing fixing this. I don’t know if it’s because of 100% GPU or max vram. Haven’t checked vram usage.

[CyFiver]

Originally posted by Lagoah:

Same problem here. Lowering resolution to get trough the cutscene and changing back after is only thing fixing this. I don’t know if it’s because of 100% GPU or max vram. Haven’t checked vram usage.

I'm not sure if it's the same issue for me as I'd see an error about the Vram or Ram (plus I use a 4090 with 24GB VRam and I can 100% GPU load it and be fine for hours on benches as the cards will do fine even Air Cooled). I do usually do some research on the topic like check Event Viewer to diagnose to start which yields the below results. You are speculating, so I can't really help you out without more information. I also get this error about 1-3 times per 3-6 Hour play session. Doesn't make a difference if I stream it or not either.

Here is a copy of the Error Message:

Source: Application Error
Task Category: Application Crashing Events
Level: Error (so not good)
Event ID: 1000

Faulting application name: RoboCop-Win64-Shipping.exe, version: 5.2.0.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.22621.3235, time stamp: 0xa2c4352c
Exception code: 0xc0000374
Fault offset: 0x000000000010c1a9
Faulting process id: 0x0x1EF0
Faulting application start time: 0x0x1DA731BDB090277
Faulting application path: F:\SteamLibrary\steamapps\common\Robocop Rogue City\Game\Binaries\Win64\RoboCop-Win64-Shipping.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 83605ce4-d53e-43ea-95ec-28595b7f7d3e
Faulting package full name:
Faulting package-relative application ID:

While that is what we see in "Event Viewer" it is all stemming from the Error Popup that we get when the game crashes that includes this line:

"LowLevelFatalError [File:F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed
at F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG"

So it isn't something specific to myself given the vast amount of reports of the issue. Unsure if it's specific to DX12Ultimate or what but it's more annoying then all the graphical issues (like no reflections of robocop in mirrors, blown up hogs floating in the air, blood chunks floating in the air, mobs sometimes standing up dead but dropping their weapons.

All the visual stuff I can excuse but a Fatal Error in the game itself is a bit rough around the edges. It will reflect my review of the game to a negative in the long run as it shouldn't be happening in the first place. I always am running the newest released GPU Updates, F10 on my Mobo so newest Bios and all my other drivers from the Mobo/CPU onwards are also up to date and running well.

I have no Critical or Errors in the last few days so I know the system is pretty stable given that as most usually will have a few things popping in and out. (like Robocop in my instance)

[Lagoah]

Originally posted by CyFiver:

Originally posted by Lagoah:

Same problem here. Lowering resolution to get trough the cutscene and changing back after is only thing fixing this. I don’t know if it’s because of 100% GPU or max vram. Haven’t checked vram usage.

I'm not sure if it's the same issue for me as I'd see an error about the Vram or Ram (plus I use a 4090 with 24GB VRam and I can 100% GPU load it and be fine for hours on benches as the cards will do fine even Air Cooled). I do usually do some research on the topic like check Event Viewer to diagnose to start which yields the below results. You are speculating, so I can't really help you out without more information. I also get this error about 1-3 times per 3-6 Hour play session. Doesn't make a difference if I stream it or not either.

Here is a copy of the Error Message:

Source: Application Error
Task Category: Application Crashing Events
Level: Error (so not good)
Event ID: 1000

Faulting application name: RoboCop-Win64-Shipping.exe, version: 5.2.0.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.22621.3235, time stamp: 0xa2c4352c
Exception code: 0xc0000374
Fault offset: 0x000000000010c1a9
Faulting process id: 0x0x1EF0
Faulting application start time: 0x0x1DA731BDB090277
Faulting application path: F:\SteamLibrary\steamapps\common\Robocop Rogue City\Game\Binaries\Win64\RoboCop-Win64-Shipping.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 83605ce4-d53e-43ea-95ec-28595b7f7d3e
Faulting package full name:
Faulting package-relative application ID:

While that is what we see in "Event Viewer" it is all stemming from the Error Popup that we get when the game crashes that includes this line:

"LowLevelFatalError [File:F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873]
CurrentQueue.Fence.D3DFence->GetCompletedValue() failed
at F:\RoboCop_MAIN\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939
with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG"

So it isn't something specific to myself given the vast amount of reports of the issue. Unsure if it's specific to DX12Ultimate or what but it's more annoying then all the graphical issues (like no reflections of robocop in mirrors, blown up hogs floating in the air, blood chunks floating in the air, mobs sometimes standing up dead but dropping their weapons.

All the visual stuff I can excuse but a Fatal Error in the game itself is a bit rough around the edges. It will reflect my review of the game to a negative in the long run as it shouldn't be happening in the first place. I always am running the newest released GPU Updates, F10 on my Mobo so newest Bios and all my other drivers from the Mobo/CPU onwards are also up to date and running well.

I have no Critical or Errors in the last few days so I know the system is pretty stable given that as most usually will have a few things popping in and out. (like Robocop in my instance)

Yh running the game on 4070. DLSS performance mode 4K (60fps). It’s indeed the same error msg. But I’ve been getting the crash much more often than you.. haven’t had any issues with other games. How is this not fixed yet? The game is has been out for a while now.

[CyFiver]

Unsure, it's frustrating due to sometimes having to re-do a large map section of the story all over again. The saving gaps are a bit rough.