Game won't launch (splash screen then back to steam)

[santagada]

Am I the only one that can't launch the game? It shows the splash screen and then quits right back to steam.

Nvidia 3070 latest drivers, win11 64 bit, 64gb ram and amd 5950x so way over the requirements I guess. I restarted my machine to no avail.

If someone else can look at the Documents -> "My Games\Company of Heroes 3\Warnings.log" to see if you get more or less the same warnings as me?

[Radas94]

Same

[jtreyu]

same here. Nvidia 2070 Super, 16 GB RAM, Ryzen 7. So worse than your setup.

[xShades]

Same just shows the small splash screen then back to steam.. Looks like it just immediately crashes.

[Dazzling Ricardo]

same here

[Germican]

Same here. RX 5700 XT. Was able to play the beta just fine but this just closes right after the splash screen.

[ccitystarr]

Same!

[< blank >]

Same here... Ryzen 9 3900x - RTX 3080 TI - 32GO ram

[Ronin]

same problem

[Steel [Democracy Rangers]]

Same way above minimum specs.

[Tily]

same 2080 super

[santagada]

I found this file C:\Users\santagada\Documents\My Games\Company of Heroes 3\warnings.log (will be in your user folder, mine is my last name)

and it has this:

RelicCoH3 started at 2023-02-23 19:24 [W. Europe Standard Time UTC 01:00]
OS Win 10.0.22621, 65450MB Physical Memory, 56600 Physical Available, 69546 Virtual Total, 56317 Virtual Available, 4096 Page file.
RUN-OPTIONS []
WORKING-DIR [C:\Program Files (x86)\Steam\steamapps\common\Company of Heroes 3\]
USER [santagada]
COMPUTER [APPEL]
LOCALE [en-GB]

(I) [19:24:33.049] [000006468]: Version.cpp - translation info queried modulefilename C:\Program Files (x86)\Steam\steamapps\common\Company of Heroes 3\RelicCoH3.exe, len 1604
(I) [19:24:33.049] [000006468]: Version [1.0.0.8369] Info [[Anvil][anvil][stable][rtm][3960705]]
(I) [19:24:33.084] [000006468]: GameApp::SetState : new (Uninitialized) old (Uninitialized)
(I) [19:24:33.084] [000006468]: Loading step: [Platform]
(I) [19:24:33.085] [000006468]: Loading step: [Logger thread]
(I) [19:24:33.085] [000006468]: Loading step: [TimeStamp]
(I) [19:24:33.085] [000006468]: Loading step: [Timeout thread]
(I) [19:24:33.085] [000006468]: Loading step: [CoInitialize]
(I) [19:24:33.085] [000006468]: Loading step: [Process setup]
(I) [19:24:33.085] [000006468]: Loading step: [MemoryEnvironment]
(I) [19:24:33.415] [000006468]: Loading step: [InitReflectSystem]
(I) [19:24:33.451] [000006468]: Loading step: [InitGameActivator]
(I) [19:24:33.451] [000006468]: Loading step: [InitThreadingModel]
(I) [19:24:33.451] [000006468]: Primary CPU is a 3701MHz [AMD Ryzen 9 5900X 12-Core Processor            ] running at 3701MHz
(I) [19:24:33.451] [000006468]: Architecture [9], Level [25], Revision [8450].
(I) [19:24:33.451] [000006468]: 24 logical processor(s) detected.
(I) [19:24:33.451] [000006468]: 12 physical processor(s) detected.
(I) [19:24:33.451] [000006468]: 1 processor(s) nodes detected.
(I) [19:24:33.452] [000006468]: Threading system initialized to [24]/[24] cores
(I) [19:24:33.452] [000006468]: Loading step: [ThreadingModel Main thread]
(I) [19:24:33.452] [000006468]: Registered essence thread: [Main_Thread] usesRcssWorkerThreads: [true]
(I) [19:24:33.452] [000006468]: Loading step: [Taskbar]
(I) [19:24:33.454] [000006468]: Loading step: [Havok]
(I) [19:24:33.498] [000006468]: Loading step: [Additional crash information]
(I) [19:24:33.498] [000006468]: Loading step: [Single Instance Check]
(I) [19:24:33.498] [000006468]: Loading step: [Config File]
(I) [19:24:33.537] [000006468]: GAME -- Current Steam name is [santagada]
(I) [19:24:33.537] [000006468]: GAME -- steam returned language 'english'
(I) [19:24:33.537] [000006468]: GAME -- [Company of Heroes 3] set to language [en]
(I) [19:24:33.547] [000006468]: Loading step: [Render Window]
(I) [19:24:33.547] [000006468]: Loading step: [Statgraph]
(I) [19:24:33.547] [000006468]: Loading step: [StatGraph Stats]
(I) [19:24:33.547] [000006468]: Loading step: [ArchiveManager]
(I) [19:24:33.547] [000006468]: Loading step: [Filesystem]
(I) [19:24:33.547] [000006468]: Using [C:\Users\santagada\Documents\My Games\Company of Heroes 3\] as base writable folder
(I) [19:24:33.547] [000006468]: Game -- System temp path is [C:\Users\SANTAG~1\AppData\Local\Temp\]
(I) [19:24:33.548] [000006468]: Loading step: [FileLogger]
(I) [19:24:33.548] [000006468]: Loading step: [Lua GameBinding Traits]
(I) [19:24:33.548] [000006468]: Loading step: [Lua Libraries]
(I) [19:24:33.548] [000006468]: Loading step: [System Config]
(I) [19:24:33.548] [000006468]: FILESYSTEM -- filepath failure, missing alias 'peruserdata:configuration_user.lua'
(I) [19:24:33.550] [000006468]: Loading step: [User Folder Unloader]
(I) [19:24:33.550] [000006468]: Loading step: [Load/Save Config Settings]
(I) [19:24:33.550] [000006468]: SYSTEMCONFIG -- Failed to load configuration from 'userdata:configuration_system.lua' (not necessarily an error - may not have been saved out yet).
(I) [19:24:33.550] [000006468]: Loading step: [Warnings]
(I) [19:24:33.550] [000006468]: Loading step: [Load Debug Symbols]
(I) [19:24:33.550] [000006468]: Loading step: [InitStateTreeManager]
(I) [19:24:33.550] [000006468]: Loading step: [Prerequisite Manager]
(I) [19:24:33.550] [000006468]: Loading step: [Prerequisite Entries]
(I) [19:24:33.550] [000006468]: Loading step: [GameModule Pre Mod Interface Init]
(I) [19:24:33.550] [000006468]: Loading step: [ModManager]
(I) [19:24:33.550] [000006468]: MODULE -- Creating module 'RelicGame'.
(I) [19:24:33.550] [000006468]: MODULE -- Failed to load module 'RelicGame'.
(I) [19:24:33.550] [000006468]: GAME -- Failed to load module 'RelicGame'!
(I) [19:24:33.550] [000006468]: GlobalLoad -- Failed load for step: 'ModManager'
(I) [19:24:33.551] [000021648]: DB -- Unable to load symbols.
(I) [19:24:33.551] [000006468]: FILESYSTEM -- filepath failure, missing alias 'peruserdata:configuration_user.lua'
(I) [19:24:33.551] [000006468]: SYSTEMCONFIG -- Failed to save configuration to 'peruserdata:configuration_user.lua'.
(I) [19:24:33.552] [000006468]: FILESYSTEM -- filepath failed to remove alias, missing alias 'peruserdata'
(I) [19:24:33.552] [000006468]: FILESYSTEM -- filepath failed to remove alias, missing alias 'save'
(I) [19:24:33.552] [000006468]: FILESYSTEM -- filepath failed to remove alias, missing alias 'stats'
(I) [19:24:33.558] [000006468]: Unregistered essence thread: [Main_Thread]
(I) [19:24:33.559] [000006468]: Threading system shutdown

Application closed without errors

[Yenko]

Same

[Steel [Democracy Rangers]]

If it helps, the game ran fine for me during the singleplayer and multiplayer betas.

[papour]

same getting ready to refund unless we get an answer

[Hugo]

same