No Audio on WEBM/cutscene videos

[Vandread]

Half-and-half a bug report and a potential fix.

I ran into the issue that the WEBM based cutscene videos (ie the opening) would not run any audio track ingame, but would show the video playback.

Upon opening the WEBM videos (located in %STEAM%\steamapps\The Legend of Heroes Trails into Reverie\data\movie\pc\) in Movies & TV or the Mediaplayer app in Windows 10, it would run the audio, but not show the video.

Upon opening it in MPC-HC or Firefox or so, it would run both video and audio.

I've also figured out a fix that works for me, that I wanted to share for those running into the same issue as myself.

Open up Control Panel, go to Hardware and Sound, choose Manage Audio Devices. Under the Playback tab, find the audio device that runs your audio, click it and hit Properties. In the newly popped up window, hit the Advanced tab and set the Default Format to 16bit 48000 Hz.

Mine was on 24bit 48000 Hz before, and upon switching to 16bit 48000 Hz I now do get audio in these WEBM-based cutscene videos ingame (verified through Extras -> Gallery -> Movies on the main menu.)

[UltraSun]

Hello Vandread,

Could you go into more detail on what system you have and possibly what sound card/sound device you are using?

Testing on my end I can not reproduce the issue at your noted settings, but can at the silly high end at 384 KHz ;)

Is 24bit 48 KHz the highest setting you can use?

[Vandread]

Running Windows 10 as mentioned, on onboard audio device of my MSI X470 Gaming Plus motherboard. That would be a Realtek chipset - I haven't updated its drivers since install (specifically actually; given these things are prone to 'fix one, break many' in my experience.) Audio driver version is 6.0.8844.1 according to dxdiag.

The highest setting I could use is 24bit 192 KHz.

I'm not sure if it would really matter in this case, but other PC specs are:
CPU: R7 3700X
RAM: 32GB DDR5 @ 3200MHz
GPU: MSI Gaming X GTX1060@6GB
(It's somewhat dated =) But still shouldn't be an issue for this I would assume)

Fwiw, I've done a google search on this and actually found someone on reddit having an identical issue (link below), that's the main reason I actually posted about this here as well - as a means to seeing if this is more widespread than just 1+1 atm as well.

https://www.reddit.com/r/Falcom/comments/14tvsfk/odd_problem_with_opening_movie_after_a_certain/

[edt] Actually maybe I should mention this as well; when I browsed to aforementioned folder to open up the opening WEBM in the initial tests, something stood out to me. The thumbnails all showed a... well, I would want to say a "corrupted" type of picture (see link below). Initially I assumed it was a file corruption issue, but running a file integrity check through Steam gave me the all-clear report on that, and that's when I started looking into the alternative direction and ended up with the fix being dropping to 16bit 48KHz for me.

Thumbnails: https://i.imgur.com/5MD61DM.png
Don't know if anyone fears spoilers - I personally do; mostly play these games for the story and all - but there's legit nothing concrete to be seen on the thumbnail images in the link at least.

(Just giving the fair warning if anyone goes looking in the folder...)

[UltraSun]

Originally posted by Vandread:

Running Windows 10 as mentioned, on onboard audio device of my MSI X470 Gaming Plus motherboard. That would be a Realtek chipset - I haven't updated its drivers since install (specifically actually; given these things are prone to 'fix one, break many' in my experience.) Audio driver version is 6.0.8844.1 according to dxdiag.

The highest setting I could use is 24bit 192 KHz.

I'm not sure if it would really matter in this case, but other PC specs are:
CPU: R7 3700X
RAM: 32GB DDR5 @ 3200MHz
GPU: MSI Gaming X GTX1060@6GB
(It's somewhat dated =) But still shouldn't be an issue for this I would assume)

Fwiw, I've done a google search on this and actually found someone on reddit having an identical issue (link below), that's the main reason I actually posted about this here as well - as a means to seeing if this is more widespread than just 1+1 atm as well.

https://www.reddit.com/r/Falcom/comments/14tvsfk/odd_problem_with_opening_movie_after_a_certain/

[edt] Actually maybe I should mention this as well; when I browsed to aforementioned folder to open up the opening WEBM in the initial tests, something stood out to me. The thumbnails all showed a... well, I would want to say a "corrupted" type of picture (see link below). Initially I assumed it was a file corruption issue, but running a file integrity check through Steam gave me the all-clear report on that, and that's when I started looking into the alternative direction and ended up with the fix being dropping to 16bit 48KHz for me.

Thumbnails: https://i.imgur.com/5MD61DM.png
Don't know if anyone fears spoilers - I personally do; mostly play these games for the story and all - but there's legit nothing concrete to be seen on the thumbnail images in the link at least.

(Just giving the fair warning if anyone goes looking in the folder...)

The "corrupted" thumbnails is just because of how the videos are encoded. If you watch them in VLC and ingame it's no issue. The Windows thumbnails for them just mess up ;)

But thanks for all the extra info!

[Tiberian]

Had the same bug so wanted to report it. No sound at all during the opening movie when it comes up during the story. The weird thing was it plays just fine if i go to extras> gallery > Movies and watch it.

This was on Realtek audio driver [6.0.9075.1.]

I then went to update my audio driver, the latest for my board was [6.0.9373.1].

Anyway, booting up the game the audio no longer played at all when i went to Extras > Gallery > Movies to watch it. I then tried restarting my game, and unplugged my wireless headset. It was turned off at the time and was only plugged in for charging so this shouldn't have been an issue, but i thought i'd try it anyway as it was listed as an audio device under Dxdiag.

Anyhow the movie had audio once again when going to Extras, and i also decided to replay the part of the story and the audio once again played fine. Which leads me to believe the issue was the game was getting confused on which sound device to play the movie sound on? I'm not sure really, but i thought i'd mention it in case it might help anyone else.