Need help with Uncharted: The Lost Legacy?

[76561199183255247]

Before you purchase Uncharted: Legacy of Thieves Collection:

To ensure an optimal experience, before you purchase the game, we recommend reviewing the recommended PC specifications found at the bottom of the Uncharted: Legacy of Thieves Collection Steam store page.

Need help with Uncharted: Legacy of Thieves Collection?

If you experience problems with Uncharted: Legacy of Thieves Collection, here are a few easy items to look out for:

Start with this list of troubleshooting tips:

• Double check minimum spec
  
• Ensure CPU generation is 4th Generation or above
  
• Don’t overrun VRAM
  
• Ensure initial cache is complete
  
• Run a Steam file verification check
  
• For best results use a solid-state drive
  
• For best results ensure no other audio programs are running in parallel

If you are playing on a PC with a CPU that has 6 cores or less you will receive a building shader installation progress pop-up message. For an optimal experience, please wait until this process is complete before you begin playing.

Need to report an issue with Uncharted: Legacy of Thieves Collection?

If you are experiencing a bug, defect, game crash, performance issue, compatibility, or other issue the best way to report it is to post the issue in the Technical Support Discussion thread located here: Technical Support

If you prefer to submit an issue directly to Naughty Dog support, please go here Naughty Dog Support [feedback.naughtydog.com]

Posting an issue in the discussion forum or submitting a support ticket request on Naughty Dog’s website helps us track issues, but only if all necessary information is provided. Please be sure to include as much of the following information as possible:

• Type of issue
  
• Model CPU
  
• Model GPU
  
• GPU Driver ver.
  
• RAM
  
• HDD or SSD
  
• OS
  
• Game settings
  
• Game version
  
• Location/Activity when issue occurred
  
• DXDiag report
  
• Save Data file

Also, please remember to describe the exact issue (include information that might reproduce the issue.)

Additionally, if a crash does occur, please consider utilizing the built-in crash reporting system It appears automatically and provides useful information that can dramatically reduce the time it takes our team to identify and address issues.

Note: Any technical issues or questions made in General Discussion will be relocated to the Technical Assistance and Support Sub-Forum

Performance Help:

System Requirements:

Check to ensure that your system meets or exceeds recommended requirements:

Processor:

Minimum: Intel i5- i5-4430 (4 core 3.0 GHz) or AMD Ryzen 3 1200 (4 core 3.4 GHz)

Recommended: Intel: i7-4770 (4 core 3.4 GHz) or AMD: Ryzen 5 1500X (4 core 3.5 GHz)
Note: CPU must be 4th generation or above

Graphics:

Minimum: NVIDIA GTX 960 (4 GB) or AMD R9 290X (4 GB)

Recommended: NVIDIA GTX 1060 (6 GB) or AMD RX 570 (4 GB)

Memory:

Minimum: 8 GB RAM

Recommended: 16 GB RAM

Storage:

Minimum: 126GB HDD
SSD Recommended

Recommended: 126GB SSD

OS:

Minimum: Windows 10 64-bit

Recommended: Windows 10 64-bit

Ensure PC drivers are up to date:

You may need to update your PC’s drivers. If so, please start here:

NVIDIA Graphics Drivers:
Reference the NVIDIA site [www.nvidia.com] to set up automatic driver updates, or manually install driver updates.

AMD Graphics Drivers:
Reference the AMD site [www.amd.com] to set up automatic driver updates, or manually install driver updates.

Intel Drivers & Software:
Reference the Intel site [www.intel.com] to set up automatic driver updates, or manually install driver updates.

Please ensure the game is up to date:

Some issues you may be experiencing might have already been resolved in updates to the game. To guarantee your game is up to date, please make sure you are not launching the game while offline Staying online ensures your local installation is up to date with the latest game patches.

Verify your game files:

Files can be become corrupt or not download properly during the installation process. To ensure accuracy, please utilize the verify game files feature:

1. Select the gear icon on the Uncharted: Legacy of Thieves Collection library page
   
2. Scroll down and select Properties
   
3. On the left side of the Properties window, scroll down and select Local Files
   
4. Select Verify the integrity of the game

Confirm Controller Device Status:

Some controllers are recognized as audio devices by Windows OS. Follow the steps below to make sure your audio output device is correct:

1. Launch the Windows Settings application
   
2. Enter the System menu
   
3. Select Sound from the sub-menus
   
4. Ensure your audio output device is correct.

For additional support for Windows OS, please reference Microsoft [support.microsoft.com].

Where is save data for Uncharted: Legacy of Thieves Collection located?

Follow the file path below to access your save data: C:\Users\[YOUR USER]\Saved Games\Uncharted Legacy of Thieves Collection.

NOTE: If you permanently delete your save data file your progress will be lost. Any tampering with the save data file may result in lost progression or other issues.

How to collect a DXDiag for troubleshooting?

What is DXDiag?

DirectX Diagnostics Tool or DXDiag is a tool for collecting relevant hardware data to assist in the troubleshooting process.

How to collect your DXDiag?

In order to collect your DXDiag output as a text file for use with troubleshooting, follow these steps:

1. Open Command Prompt from the Start Menu
   
2. In the Command Prompt window, type dxdiag and press enter
   
3. This will open the DirectX Diagnostic tool in a new window
   
4. Allow the bar in the bottom left to fill completely as it is gathering relevant data for your computer
   
5. Select Save All Information to generate a text file that you can save to a desired location

From everyone at Sony Interactive Entertainment, Iron Galaxy Studios and Naughty Dog we’d like to thank the amazing PC gaming community for supporting the launch of Uncharted: Legacy of Thieves Collection.

[GrapplinG]

Hello, I have now sent a message with my problem to you....

[a.bortoletto]

I requested the refund, but I am sorry because forced due that the game presents several problems.

The game features artifacts during the introduction with boats and crashes to when Nathan remembers when he was young.

Motherboard : Evga Z690 Dark Kingping (bios 1.15)
CPU : 12900K @5.3 Ghz
Ram : G.Skill DDR5 32Gb 6400 xmp
Gpu : MSI 4090 Suprim X - Stock
Nvidia Driver : 522.25 Whql
Windows 11 22H2 build 22621.675

The proof on video :

https://youtu.be/X-E-w2EOMjI

[76561199183255247]

We're sorry that you encountered an issue with the product. We appreciate the information provided and will investigate further.

[nanomachines son]

Can't set resolution to my native monitor resolution, display resolution max showing 2928 x 1296, why?

Mobo: asrock a320m hdv
Gpu :powercolor rx 570 red devil driver 22.10.01 latest driver
Ram: 16gb 2400mhz
Cpu: ryzen 5 1600
Monitor : xiaomi ultrawide 144hz 3440 x 1440

[Rotbarschbube]

Originally posted by nanomachines son:

Can't set resolution to my native monitor resolution, display resolution max showing 2928 x 1296, why?

Mobo: asrock a320m hdv
Gpu :powercolor rx 570 red devil driver 22.10.01 latest driver
Ram: 16gb 2400mhz
Cpu: ryzen 5 1600
Monitor : xiaomi ultrawide 144hz 3440 x 1440

I have a 3440x1440 monitor too and it works great for me

[a.bortoletto]

Originally posted by PortableKingpin:

We're sorry that you encountered an issue with the product. We appreciate the information provided and will investigate further.

Please fix the issues because I want to to purchase again this game. My suggestion is to ask to Nvidia a new optimized profile on their Game Ready because my pc respects your system requirements.
If you need more information on the troubleshooting than I have tried to run the game, ask me when you want

[Malcolm]

Confirmed about Flashing Lights, and randomly crashes... and some model strange buggy.. like that: https://imgbox.com/DCSjYc1D
and that: https://imgbox.com/AFUmFE4W
and in train Mission, Enviroinment lost depth of shadows? I mean on the last mission, it’s as if they forgot to draw shadows, everything looks as if they forgot about porting to PC here.

[RearedSquare]

Have the issues that people are having with the mouse been addressed? Here's what I have noticed so far. Other people are reporting this as well.

-For me it feels like Mouse Acceleration (which needs an On/Off option in the menu) is on, which makes for a horrible experience trying to aim.
-It seems like aim sensitivity is also tied to FPS as well. I'm running this at 120FPS maxed out so this is also a horrible issue for me.

Will wait for updates :)

[Malcolm]

I think they just copied the controller sensitivity settings below and called them "Mouse settings"

[DirtyDonger]

I'm having trouble in Both Uncharted 4 games, For what ever reason in neither game i get the thing to pop up with how to do stuff, in Lost Legacy i wouldn't get the guide to pop up to open locks, that i could fix just by swapping to a controller,
but in a thief's end i won't get the guide on how to Pickpocket

Another problem, Is if i'd use a scope on a gun the circle that's around the zoomed bit, that stays until i restart
so i was just wondering if you'd know how to fix it..

[Red Light District]

fix the mouse ! Before the patch is was good, roll it back or ill refund

[Xamiss]

Hello I am playing this great game on my laptop I don't have so good system requirements , but they should be enough to play on low or medium at 60 frames .
I am terribly jumping frames from 60 to 15,20 ,25 every 5 seconds and I do not know what to do . I have updated drivers , I have checked the integrity of the game files , I have disabled antivirus . And I play on the settings that the graphics card has set . I am currently playing on a laptop : nvidia geforce gtx 1050ti card , proceros intel core i7 7700 , 32 gb ram . Are the system requirements given by the manufacturer true? Is there any chance that something can be advised ?

[szymonkarwowski]

Crashes every time I attempt to play. Thieves End plays fine and runs fine. Lost legacy crashes every time I attempt to open.


Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 3801 (type: UEFI)
Processor: AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
Memory: 32768MB RAM
Available OS Memory: 32682MB RAM
Page File: 8323MB used, 26406MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.3
DxDiag Version: 10.00.22621.0001 64bit Unicode

[Cropky]

My game stop working today.
I7 8700k
GTX 1080Ti
16GB RAM

[Nukiti]

Hi, the game closes for me shortly after I start it I don't understand why since the processor is new:
AMD Ryzen 5 2600
GTX 1060 6GB
16GB Ram 3000 Mhz