Need help with Uncharted: Legacy of Thieves Collection?

[76561199183255247]

Before you purchase Uncharted: Legacy of Thieves Collection:

To ensure an optimal experience, before you purchase the game, we recommend reviewing the recommended PC specifications found at the bottom of the Uncharted: Legacy of Thieves Collection Steam store page.

Need help with Uncharted: Legacy of Thieves Collection?

If you experience problems with Uncharted: Legacy of Thieves Collection, here are a few easy items to look out for:

Start with this list of troubleshooting tips:

• Double check minimum spec
  
• Ensure CPU generation is 4th Generation or above
  
• Don’t overrun VRAM
  
• Ensure initial cache is complete
  
• Run a Steam file verification check
  
• For best results use a solid-state drive
  
• For best results ensure no other audio programs are running in parallel

If you are playing on a PC with a CPU that has 6 cores or less , you will receive a “building shader installation progress” pop-up message. For an optimal experience, please wait until this process is complete before you begin playing.

Need to report an issue with Uncharted: Legacy of Thieves Collection?

If you are experiencing a bug, defect, game crash, performance issue, compatibility, or other issue the best way to report it is to post the issue in the Technical Support Discussion thread located here: Technical Support

If you prefer to submit an issue via Naughty Dog’s official customer support system, please go here Naughty Dog CMS [feedback.naughtydog.com]

Posting an issue in our discussion forum or submitting a support ticket via our CMS helps us track issues, but only if all necessary information is provided. Please be sure to include as much of the following information as possible:

• Type of issue
  
• Model CPU
  
• Model GPU
  
• GPU Driver ver.
  
• RAM
  
• HDD or SSD
  
• OS
  
• Game settings
  
• Game version
  
• Location/Activity when issue occurred
  
• DXDiag report
  
• Save Data file

Also, please remember to describe the exact issue (include information that might reproduce the issue.)

Additionally, if a crash does occur, please consider utilizing the built-in crash reporting system . It appears automatically and provides useful information that can dramatically reduce the time it takes our team to identify and address issues.

Note: Any technical issues or questions made in General Discussion will be relocated to the Technical Assistance and Support Sub-Forum.

Performance Help:

System Requirements:

Check to ensure that your system meets or exceeds recommended requirements:

Processor:

Minimum: Intel i5- i5-4430 (4 core 3.0 GHz) or AMD Ryzen 3 1200 (4 core 3.4 GHz)

Recommended: Intel: i7-4770 (4 core 3.4 GHz) or AMD: Ryzen 5 1500X (4 core 3.5 GHz)
Note: CPU must be 4th generation or above

Graphics:

Minimum: NVIDIA GTX 960 (4 GB) or AMD R9 290X (4 GB)

Recommended: NVIDIA GTX 1060 (6 GB) or AMD RX 570 (4 GB)

Memory:

Minimum: 8 GB RAM

Recommended: 16 GB RAM

Storage:

Minimum: 126GB HDD
SSD Recommended

Recommended: 126GB SSD

OS:

Minimum: Windows 10 64-bit

Recommended: Windows 10 64-bit

Ensure PC drivers are up to date:

You may need to update your PC’s drivers. If so, please start here:

NVIDIA Graphics Drivers:
Reference the https://www.nvidia.com to set up automatic driver updates, or manually install driver updates.

AMD Graphics Drivers:
Reference the https://www.amd.com to set up automatic driver updates, or manually install driver updates.

Intel Drivers & Software:
Reference the https://www.intel.com to set up automatic driver updates, or manually install driver updates.

Please ensure the game is up to date:

Some issues you may be experiencing might have already been resolved in updates to the game. To guarantee your game is up to date, please make sure you are not launching the game while offline. Staying online ensures your local installation is up to date with the latest game patches.

Verify your game files:

Files can be become corrupt or not download properly during the installation process. To ensure accuracy, please utilize the verify game files feature:
1. Select the gear icon on the Uncharted: Legacy of Thieves Collection library page
2. Scroll down and select Properties
3. On the left side of the Properties window, scroll down and select Local Files
4. Select Verify the integrity of the game

Confirm Controller Device Status:

Some controllers are recognized as audio devices by Windows OS. Follow the steps below to make sure your audio output device is correct:
1. Launch the Windows Settings application
2. Enter the System menu
3. Select Sound from the sub-menus
4. Ensure your audio output device is correct.

For additional support for Windows OS, please reference https://support.microsoft.com.

Where is save data for Uncharted: Legacy of Thieves Collection located?

Follow the file path below to access your save data: C:\Users\[YOUR USER]\Saved Games\Uncharted Legacy of Thieves Collection .

NOTE: If you permanently delete your save data file your progress will be lost. Any tampering with the save data file may result in lost progression or other issues.

How to collect a DXDiag for troubleshooting?

What is DXDiag?

DirectX Diagnostics Tool or DXDiag is a tool for collecting relevant hardware data to assist in the troubleshooting process.

How to collect your DXDiag?

In order to collect your DXDiag output as a text file for use with troubleshooting, follow these steps:
1. Open Command Prompt from the Start Menu
2. In the Command Prompt window, type "dxdiag" and press enter
3. This will open the DirectX Diagnostic tool in a new window
4. Allow the bar in the bottom left to fill completely as it is gathering relevant data for your computer
5. Select "Save All Information" to generate a text file that you can save to a desired location

From everyone at Sony Interactive Entertainment, Iron Galaxy Studios and Naughty Dog we’d like to thank the amazing PC gaming community for supporting the launch of Uncharted: Legacy of Thieves Collection.

[Winwins]

will it run
i5 3470 @320ghz
16gb ram
1050 ti 4gb

[Ale79]

Oprindeligt skrevet af PortableKingpin:

Before you purchase Uncharted: Legacy of Thieves Collection:

To ensure an optimal experience, before you purchase the game, we recommend reviewing the recommended PC specifications found at the bottom of the Uncharted: Legacy of Thieves Collection Steam store page.

Need help with Uncharted: Legacy of Thieves Collection?

If you experience problems with Uncharted: Legacy of Thieves Collection, here are a few easy items to look out for:

Start with this list of troubleshooting tips:

• Double check minimum spec
  
• Ensure CPU generation is 4th Generation or above
  
• Don’t overrun VRAM
  
• Ensure initial cache is complete
  
• Run a Steam file verification check
  
• For best results use a solid-state drive
  
• For best results ensure no other audio programs are running in parallel

If you are playing on a PC with a CPU that has 6 cores or less , you will receive a “building shader installation progress” pop-up message. For an optimal experience, please wait until this process is complete before you begin playing.

Need to report an issue with Uncharted: Legacy of Thieves Collection?

If you are experiencing a bug, defect, game crash, performance issue, compatibility, or other issue the best way to report it is to post the issue in the Technical Support Discussion thread located here: Technical Support

If you prefer to submit an issue via Naughty Dog’s official customer support system, please go here Naughty Dog CMS [feedback.naughtydog.com]

Posting an issue in our discussion forum or submitting a support ticket via our CMS helps us track issues, but only if all necessary information is provided. Please be sure to include as much of the following information as possible:

• Type of issue
  
• Model CPU
  
• Model GPU
  
• GPU Driver ver.
  
• RAM
  
• HDD or SSD
  
• OS
  
• Game settings
  
• Game version
  
• Location/Activity when issue occurred
  
• DXDiag report
  
• Save Data file

Also, please remember to describe the exact issue (include information that might reproduce the issue.)

Additionally, if a crash does occur, please consider utilizing the built-in crash reporting system . It appears automatically and provides useful information that can dramatically reduce the time it takes our team to identify and address issues.

Note: Any technical issues or questions made in General Discussion will be relocated to the Technical Assistance and Support Sub-Forum.

Performance Help:

System Requirements:

Check to ensure that your system meets or exceeds recommended requirements:

Processor:

Minimum: Intel i5- i5-4430 (4 core 3.0 GHz) or AMD Ryzen 3 1200 (4 core 3.4 GHz)

Recommended: Intel: i7-4770 (4 core 3.4 GHz) or AMD: Ryzen 5 1500X (4 core 3.5 GHz)
Note: CPU must be 4th generation or above

Graphics:

Minimum: NVIDIA GTX 960 (4 GB) or AMD R9 290X (4 GB)

Recommended: NVIDIA GTX 1060 (6 GB) or AMD RX 570 (4 GB)

Memory:

Minimum: 8 GB RAM

Recommended: 16 GB RAM

Storage:

Minimum: 126GB HDD
SSD Recommended

Recommended: 126GB SSD

OS:

Minimum: Windows 10 64-bit

Recommended: Windows 10 64-bit

Ensure PC drivers are up to date:

You may need to update your PC’s drivers. If so, please start here:

NVIDIA Graphics Drivers:
Reference the https://www.nvidia.com to set up automatic driver updates, or manually install driver updates.

AMD Graphics Drivers:
Reference the https://www.amd.com to set up automatic driver updates, or manually install driver updates.

Intel Drivers & Software:
Reference the https://www.intel.com to set up automatic driver updates, or manually install driver updates.

Please ensure the game is up to date:

Some issues you may be experiencing might have already been resolved in updates to the game. To guarantee your game is up to date, please make sure you are not launching the game while offline. Staying online ensures your local installation is up to date with the latest game patches.

Verify your game files:

Files can be become corrupt or not download properly during the installation process. To ensure accuracy, please utilize the verify game files feature:
1. Select the gear icon on the Uncharted: Legacy of Thieves Collection library page
2. Scroll down and select Properties
3. On the left side of the Properties window, scroll down and select Local Files
4. Select Verify the integrity of the game

Confirm Controller Device Status:

Some controllers are recognized as audio devices by Windows OS. Follow the steps below to make sure your audio output device is correct:
1. Launch the Windows Settings application
2. Enter the System menu
3. Select Sound from the sub-menus
4. Ensure your audio output device is correct.

For additional support for Windows OS, please reference https://support.microsoft.com.

Where is save data for Uncharted: Legacy of Thieves Collection located?

Follow the file path below to access your save data: C:\Users\[YOUR USER]\Saved Games\Uncharted Legacy of Thieves Collection .

NOTE: If you permanently delete your save data file your progress will be lost. Any tampering with the save data file may result in lost progression or other issues.

How to collect a DXDiag for troubleshooting?

What is DXDiag?

DirectX Diagnostics Tool or DXDiag is a tool for collecting relevant hardware data to assist in the troubleshooting process.

How to collect your DXDiag?

In order to collect your DXDiag output as a text file for use with troubleshooting, follow these steps:
1. Open Command Prompt from the Start Menu
2. In the Command Prompt window, type "dxdiag" and press enter
3. This will open the DirectX Diagnostic tool in a new window
4. Allow the bar in the bottom left to fill completely as it is gathering relevant data for your computer
5. Select "Save All Information" to generate a text file that you can save to a desired location

From everyone at Sony Interactive Entertainment, Iron Galaxy Studios and Naughty Dog we’d like to thank the amazing PC gaming community for supporting the launch of Uncharted: Legacy of Thieves Collection.

can you pleas fix the crashes??? i cant play anymore this game cause unable to build the cache, same settings and pc now dotn work anymore

[UCHIA]

I really do not get why they remove FULLSCREEN mode nowadays, I've seen it missing in some other games too. It should always be there, I mean, why restrict players to only ''windowed'' when we can choose our preferred display mode to our liking?

[Dagtag]

Oprindeligt skrevet af UCHIA:

I really do not get why they remove FULLSCREEN mode nowadays, I've seen it missing in some other games too. It should always be there, I mean, why restrict players to only ''windowed'' when we can choose our preferred display mode to our liking?

Do you mean “exclusive fullscreen” perhaps?

What are they taking away? Borderless window is practically the same as exclusive fullscreen

[killtrix52]

I don't know what happened since last year, but this game was broken for me for months! It would get past the opening with the various characters faces, but would immediately crash to a black screen before the game actually started. I was pulling my hair out.

BUT....I finally found the answer!!! If you have SteelSeries GG running when the game boots up, it will not get past the splash screens. It will black screen and crash every time.

Exit SteelSeries GG and select your SteelSeries speakers via the Windows output device so you can hear the game. The various media options like Sonar Gaming or Sonar media won't work. Just select the actual speakers/headphones themselves. You won't be able to tweak your audio through the GG app anymore, but at least the game is no longer broken!

This issue had me pulling out my hair. Please fix this!!!! I know I'm not the only one because I spent hours trying to find an answer. I didn't figure it out until I saw someone mention that they had fixed the same issue by unplugging their wireless headphones. I am 10000% sure that they were using Steel Series headphones.

I am using some really expensive desktop speakers, not just headphones, so the fact that it can break this game completely for someone like me is unacceptable.

Please patch this as soon as you can!!!

[M00g]

"Windows 10 version 1903 or higher is required"

I am using Windows 11 and have previously been able to launch the game with no issues.

How can I fix this?

[JahGawdMON]

The game gets stuck at title screen.Shader is stuck at 15%

[silasmisael]

Ola, já tentei de tudo e não inicia, fica tela preta após os logos iniciais, ryzen 3700x drivers atualizados, rtx 3080 com ultimo driver nvidia, não sei mais o que fazer para rodar

[󠁳mea culpa]

i played ~5 hours without any problem and now game just not start;\
i start game, see intro video and the picture freezes on naughty dog caption or on sony caption or on that coins flip;\ idk just freez and nothing more

[I see you don't run 𓁻]

If you put the steam in offline mode and the game opens perfectly

[Abel]

Add clasic FPS limiter for the best latency PLS

antilag 2 or reflex would be good too, but seriously i don't understand why some games don't have their own fps limiter, it's the BEST. Can someone explain this?!

[☠SOON☠]

I got bad brains, but Remove AVX2, whatever that means because I want full fckin screen play. Man I'm glad I waited this long and got it on sale.

[BlastThyName]

Please fix the flickering issue with RTX 5070 / 5080 GPUs. https://steamcommunity.com/app/1659420/discussions/0/600769423993751353/

[韦歌]

good