Need help with Uncharted: Legacy of Thieves Collection?

[76561199183255247]

Before you purchase Uncharted: Legacy of Thieves Collection:

To ensure an optimal experience, before you purchase the game, we recommend reviewing the recommended PC specifications found at the bottom of the Uncharted: Legacy of Thieves Collection Steam store page.

Need help with Uncharted: Legacy of Thieves Collection?

If you experience problems with Uncharted: Legacy of Thieves Collection, here are a few easy items to look out for:

Start with this list of troubleshooting tips:

• Double check minimum spec
  
• Ensure CPU generation is 4th Generation or above
  
• Don’t overrun VRAM
  
• Ensure initial cache is complete
  
• Run a Steam file verification check
  
• For best results use a solid-state drive
  
• For best results ensure no other audio programs are running in parallel

If you are playing on a PC with a CPU that has 6 cores or less , you will receive a “building shader installation progress” pop-up message. For an optimal experience, please wait until this process is complete before you begin playing.

Need to report an issue with Uncharted: Legacy of Thieves Collection?

If you are experiencing a bug, defect, game crash, performance issue, compatibility, or other issue the best way to report it is to post the issue in the Technical Support Discussion thread located here: Technical Support

If you prefer to submit an issue via Naughty Dog’s official customer support system, please go here Naughty Dog CMS [feedback.naughtydog.com]

Posting an issue in our discussion forum or submitting a support ticket via our CMS helps us track issues, but only if all necessary information is provided. Please be sure to include as much of the following information as possible:

• Type of issue
  
• Model CPU
  
• Model GPU
  
• GPU Driver ver.
  
• RAM
  
• HDD or SSD
  
• OS
  
• Game settings
  
• Game version
  
• Location/Activity when issue occurred
  
• DXDiag report
  
• Save Data file

Also, please remember to describe the exact issue (include information that might reproduce the issue.)

Additionally, if a crash does occur, please consider utilizing the built-in crash reporting system . It appears automatically and provides useful information that can dramatically reduce the time it takes our team to identify and address issues.

Note: Any technical issues or questions made in General Discussion will be relocated to the Technical Assistance and Support Sub-Forum.

Performance Help:

System Requirements:

Check to ensure that your system meets or exceeds recommended requirements:

Processor:

Minimum: Intel i5- i5-4430 (4 core 3.0 GHz) or AMD Ryzen 3 1200 (4 core 3.4 GHz)

Recommended: Intel: i7-4770 (4 core 3.4 GHz) or AMD: Ryzen 5 1500X (4 core 3.5 GHz)
Note: CPU must be 4th generation or above

Graphics:

Minimum: NVIDIA GTX 960 (4 GB) or AMD R9 290X (4 GB)

Recommended: NVIDIA GTX 1060 (6 GB) or AMD RX 570 (4 GB)

Memory:

Minimum: 8 GB RAM

Recommended: 16 GB RAM

Storage:

Minimum: 126GB HDD
SSD Recommended

Recommended: 126GB SSD

OS:

Minimum: Windows 10 64-bit

Recommended: Windows 10 64-bit

Ensure PC drivers are up to date:

You may need to update your PC’s drivers. If so, please start here:

NVIDIA Graphics Drivers:
Reference the https://www.nvidia.com to set up automatic driver updates, or manually install driver updates.

AMD Graphics Drivers:
Reference the https://www.amd.com to set up automatic driver updates, or manually install driver updates.

Intel Drivers & Software:
Reference the https://www.intel.com to set up automatic driver updates, or manually install driver updates.

Please ensure the game is up to date:

Some issues you may be experiencing might have already been resolved in updates to the game. To guarantee your game is up to date, please make sure you are not launching the game while offline. Staying online ensures your local installation is up to date with the latest game patches.

Verify your game files:

Files can be become corrupt or not download properly during the installation process. To ensure accuracy, please utilize the verify game files feature:
1. Select the gear icon on the Uncharted: Legacy of Thieves Collection library page
2. Scroll down and select Properties
3. On the left side of the Properties window, scroll down and select Local Files
4. Select Verify the integrity of the game

Confirm Controller Device Status:

Some controllers are recognized as audio devices by Windows OS. Follow the steps below to make sure your audio output device is correct:
1. Launch the Windows Settings application
2. Enter the System menu
3. Select Sound from the sub-menus
4. Ensure your audio output device is correct.

For additional support for Windows OS, please reference https://support.microsoft.com.

Where is save data for Uncharted: Legacy of Thieves Collection located?

Follow the file path below to access your save data: C:\Users\[YOUR USER]\Saved Games\Uncharted Legacy of Thieves Collection .

NOTE: If you permanently delete your save data file your progress will be lost. Any tampering with the save data file may result in lost progression or other issues.

How to collect a DXDiag for troubleshooting?

What is DXDiag?

DirectX Diagnostics Tool or DXDiag is a tool for collecting relevant hardware data to assist in the troubleshooting process.

How to collect your DXDiag?

In order to collect your DXDiag output as a text file for use with troubleshooting, follow these steps:
1. Open Command Prompt from the Start Menu
2. In the Command Prompt window, type "dxdiag" and press enter
3. This will open the DirectX Diagnostic tool in a new window
4. Allow the bar in the bottom left to fill completely as it is gathering relevant data for your computer
5. Select "Save All Information" to generate a text file that you can save to a desired location

From everyone at Sony Interactive Entertainment, Iron Galaxy Studios and Naughty Dog we’d like to thank the amazing PC gaming community for supporting the launch of Uncharted: Legacy of Thieves Collection.

[💗The Goddess💗]

please letme play on my intel 486 with 1mb of ram, remove avx2

[Bloody Killer#Noob]

Kindly remove Avx2 requirement thank you

[rgarri2]

remove avx2

[cyber_flame]

Game improved little bit but Mouse got weird... Please fix mouse issue.

[Xbox Killer]

Please remove Avx2 requirement or if you cannot do that then add other cpu instructions so that all gamers can enjoy this masterpiece thank you

[bridgeman]

Edit sharedsettings.cfg %USERPROFILE%\Saved Games\Uncharted Legacy of Thieves Collection\49476506 with Notepad
DataCollection=0
SplashVolume=0.000000
i hope this will help

[Nicks]

Pete.C の投稿を引用：

Edit sharedsettings.cfg %USERPROFILE%\Saved Games\Uncharted Legacy of Thieves Collection\49476506 with Notepad
DataCollection=0
SplashVolume=0.000000
i hope this will help

Help for what?

[bridgeman]

Nicks の投稿を引用：

Pete.C の投稿を引用：

Edit sharedsettings.cfg %USERPROFILE%\Saved Games\Uncharted Legacy of Thieves Collection\49476506 with Notepad
DataCollection=0
SplashVolume=0.000000
i hope this will help

Help for what?

...almost forgot, game crashes just before main menu loading in. Same old story the game was running on first day and on the next day it wasn't. So just wanna save the time and skip all driver downgrade and chicken bones thrown that might help sort of things. mouse polling rate issue still a mystery but i can live with 125mhz for now.

[alf]

fix the mouse sensitivity ♥♥♥♥♥♥♥♥ it was working before

[Xbox Killer]

Please remove Avx2 requirement or if you cannot do that then add other cpu instructions so that all gamers can enjoy this masterpiece and yes i am not a pirate please trust me thank you

[Vakarian]

Mouse issues. How can you release a game on PC and mess up so much with something as simple as mouse sensitivity ?

[RaphaOrion]

Please remove Avx2 requirement =(

[Harold]

it dasn't work! Game crashs in Capitel 6 at pickpocking the waiter

[wiremu.creek]

Rodders の投稿を引用：

Raphael Cavarzan Schlicht の投稿を引用：

do not feed the trol bro

Im not a troll im a realist. And im pointing our the truth and the problem Steam brought to PC gaming. That is American and European game development being held back and dictated to, And spammed by gamers from Brazil and Pakistan and Thailand. Games where the piracy levels are huge, Where there is zero game development and zero prospect of meaningful sales. Yet these same people flood the Steam forums on big Sony game releases with thier stupid demands.


Thier two demands are always the same! They complain about the price and the fact they are not instantly given a charitable discount of 50-70% on the game price. Why should you get the game for less than someone else in America or Europe? Its not thier fault you printed so much money that its worth so much less than the Western currency? And thier second complaint is that thier used 11yr old hardware is unsuppprted.


I am just calling out the absurdity that any Developer would listen to them at all....

"realist"? you misspelled racist. Also, you don't understand economics lol

[Xbox Killer]

Hi Naughty dogs and Iron galaxy studios if your listening to this message please i beg you to remove the avx2 requirement for god's sake so that we can enjoy your game and buy it please do something about it thank you